NOSE Omdömen 

Ordered a hard to find Men's fragrance. Couldn't get it in Ireland. Cheaper and arrived really quick. 2 days. Perfect.

Unprofessional ... a very unfriendly user website when it comes to reinitialising password .. I emailed them asking them complaining about their website to help me and never received any answer .. it speaks! I will never buy anything from them ever

They don't keep anything in stock and don't show this on the website. Only after you placed an order they inform you that it will take several weeks (without giving the date) for them to order your item and only then to send it to you. Basically a shell operation with no inventory and zero professionalism. Awful!

They don’t update their website. I bought a pretty expensive perfume which looked like they had it in their stock and the next day I received an email saying that they actually don’t have it and that i have fo wait. very annoying. asked for a refund I hope they pay me back. very bad first impression

I was going to leave a bad review but they have managed to earn my trust back. I made an order for my partners birthday and it was due to be delivered in a few days but it was out of stock so it took over 2 weeks. This is my only reason for not giving 5*.

The service I have received from them since highlighting my discontent has been 2nd to none. They have been quick to respond to emails and refunded me for the express delivery and have even provided me with some samples of other perfumes and aftershaves.

Maybe next time it will be 5* as long as they update the website with what is in stock.

Commande passe en ligne le 05/07 pour un produit en stock sur le site, et finalement après la date de livraison prévue mail m’annonçant que le produite n’était plus en stock et allait arriver. Il s’agissait d’un cadeau d’anniversaire pour le 29/07 du coup je contac par téléphone l’entreprise qui me dit que le produit va arriver…après plusieurs contacts et la date approchant, produit toujours indisponible….merci nose pour cette fiabilité remarquable….à éviter donc malgré les avis si parfait sur d’autre site de vérification mais où il est étonnamment impossible de laisser un avis…

Had the most amazing experience at Nose. Came in looking for a very specific perfume older Creed scent and had read they could match or come very close to it. I worked with a lovely lady named Dishita.
The store itself was beautiful and inviting, but working with her made the whole process even more enjoyable. She was so patient, pleasant and absolutely amazing with her suggestions. She has a degree in perfume science and it really made all the difference. I highly recommend going to the store if you're looking for a niche,high-end fragrance that may be hard to find, or looking for a new designer smell. No matter what your tastes are, this place has what you need. If you can get Dishita it will make the whole experience a true treat.

Ordered a perfume and they not only packaged it perfectly, Saran Wrap so nothing could break or shatter. They provided a free 5ml travel and 6 free samples of my choosing ! Item arrived in a week ..many of my friends are now ordering .
Thank you

Ho acquistato un profumo da Nose Paris a maggio us. Per il profumo, nonostante fosse stata indicato per iscritto che doveva essere consegnato in Italia, con consegna in due tre gg al max pagando un contributo aggiuntivo arrivava si a Milano ma poi inspiegabilmente veniva spedito negli Stati Uniti facendo uno strano giro. Ho dovuto segnalare la cosa Io stesso a Nose ed al suo corriere abituale di questa strano cambio di destinazione se no sarebbe rimasto negli Usa a girare per altri 6-7 gg come minimo. Alla fine arriva finalmente a destinazione ma avendo superato i due, tre gg di consegna previsti e chiedo pertanto un rimborso per il disagio. Corriere (DHL) e Nose si scaricano a vicenda la responsabilità uno con l'altro anche se riconosco l'impegno del corriere (colpevole) : la consegna è poi arrivata si e bene ma con ritardo e come dicevo su mia segnalazione in quanto seguivo il pacco giorno per giorno e ora per ora. Il prodotto di Nose è comunque ottimo. Ma se non intervenivo subito e contattandoli entrambi urgentemente il profumo sarebbe rimasto in giro turistico negli Usa per diversi altri giorni. Non lo avrei ricevuto dopo 6-7 giorni ma dopo almeno 12-15 giorni. Nose mi darebbe dei campioncini omaggio per il disguido se faccio un altro prossimo acquisto che difficilmente farò. Il corriere si scusa ma poi nicchia sul rimborso idem Nose Paris. Scarsa organizzazione da parte di entrambi (Nose e DHL). Non si lavora così. Difficilmente ricomprerò da Nose anche se riconosco la qualità del profumo che ho acquistato. Mi sono sentito totalmente abbandonato e senza alcun rimborso. Compro da altri siti italiani ed europei ma non ho mai avuto problemi di consegna e nel caso di errori tutti riconoscevano un rimborso per ritardi o problemi.

One of the best perfume resellers out there. Swift service, fair prices, they tell you in advance if prices increase as to let you buy before, shipping was fast (2 days from Paris to Copenhagen? Yes please!) I have nothing but praise.

Oh and you can get a fair amount of samples with your purchase as well, generous samples even.

Incredible and kind customer service with hassle-free world-wide shipping and authentic/quality products. You can tell that event client relations are really passionate about perfuming and their diagnostics are surprisingly accurate and creative. Have purchased a bunch and will be purchasing again !

wow i was planning to buy an expensive perfume from them but after reading some of the reviews here i have changed my mind they didn't even bother to reply to their customer here like other business do

Waisted 4 hours of my life going through and selecting my samples only for 2 different cards to get rejected and my shopping cart emptied!!! Shopping carts don't get saved and payment system doesn't work. Do not bother with online orders!!!

I should have looked for this company here on trustpilot before placing the order. I ordered a few perfume samples on 28th October, which was estimated to arrive in 7-14 days. When I tracked on the La Poste website, I found that my package was sent to Beijing on 3rd November. I think La Poste had mistaken Hong Kong SAR with Mainland China, as parcels that would go to HK should never be sent to mainland China for whatever reason during transit. The last record on the tracking page writes that the package has left Beijing on 6th November. No more news since then.

That’s the reason why I contacted Nose Paris to ask them if they could inquire La Poste about my package. The email was sent five days ago, and I still haven’t heard from them yet. I feel like I’ve been scammed. This is very disappointing.

It was a real pleasure to order from you. From the quality, to the price and not to mention the delivery (48 hours from Paris to Wales,UK, incredible), they are all superlative. Thanks Nose

Made an order of 92 euro, 63 euro worth of product went missing. Sent email to them asking for a followup, havnt got any reply from them so far after 3 days. Very disappointing experience.
Update: received their reply after 4 days, they immediately sent the missing items by dhl again, with a few extra free samples and a hand written apology.

I have received my item with massive delay but I can’t blame on Nose Paris, as the problem was with DHL. During my 3 weeks battle with DHL i received my order. I must praise Sophie at Nose. I have experienced great customer service provided by Sophie. She was really committed to resolve the issue. Thank you. I can enjoy using beautiful Genetic Bliss. I will order of Nose again in the future.

I have odered 2 parfum samples on the 22nd of January 2021, paid for it. Today is the 17th of June and I still don't have it and no tracking is available. I don't recommend this shop. Order #600000332

The quality of product and testers were excellent along with the sample cards they supplied (it's the small things) they came in a very short time and the costs were much cheaper than the uk, the best part was how the customer service namely sophie managed my issue with DHL and got my import tax back she has been amazing and credit to her and NOSE for their customer care, i think the uk could take a few lessons off this company, I will definitely recommend.

The worst and extremely rude customer service. The Nose cancelled partial of my order without any form of communication. When I contacted them, the representative stated "the item was on backorder" and "it is the customer's responsibility to secure their order" while it showed in stock on their website. Isn't it the vendor's responsibility to communicate with their customers and discuss about the solutions?! The same representative told me to preorder after they raised the price significantly. Never order from here again.