goods took 11 days to arrive. poor quality and did not fit. refused a refund saying it would incur £20 plus shipping costs to China to be paid for by customer. After contacting credit card company to... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I wish I had read the reviews before I ordered - all the negative comments also apply to my order. The sandals took over 2 weeks to arrive - the explanation for the delay was the stringent quality che... Se mer
Appalling customer service. Took ages for the item to eventually arrive. They then try to tell you there’s no returns/refunds for ‘sale’ items yet this contravenes Consumer Credit Act rights. Quality... Se mer
The product I ordered a dress did not match the description on their website and was off very poor quality. It looked more like a hospital gown. They have refused to refund me and simply said I can ha... Se mer
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Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
This site is a complete sham
This site is a complete sham. All items on their website are marked as reduced which lets them off ever having to offer a refund - 'as sale goods do not qualify'.
I ordered a blouse in 2 sizes, both terrible quality but only 1 came anywhere near the colour and style on the website. Even sending a photo showing the difference in the garments didn't qualify for a refund. Once you pay there are a series of emails saying they are quality checking before sending - out and out rubbish. Spend your money elsewhere.
Do not buy shoes from this company
Do not buy shoes from this company. They produce shoddy shoes that do not resemble the products shown on line and then refuse to accept returns. I ordered a pair of shoes for a wedding, but less than 24 hrs later realised the shoes wouldn’t work with my outfit so contacted them to cancel the order- they refused to cancel claiming that they had been dispatched but the shoes then took two weeks to arrive. When they did finally arrive they were nothing like the products advertised and also didn’t fit. I immediately asked them to advise on how to make the return and they said they don’t accept returns only exchanges.
Not a hint of anything orthopedic about these!se…
There is nothing orthopedic about these shoes. There's not even a hint of any arch support. They're not made by Noah who seem to be a front for cheap and nasty Chinese products. No point in retuning them as you have to ship them at your own expense to China and judging by the reviews, people struggle to get a refund even when its sent back. Heyho, lesson learnt! Check Trustpilot before buying!!
Cheaply made slippers
Cheaply made slippers. Wanted to return. Got offered half price extra purchase, but No Thanks!!!
Original was bad enough.
I agree with everything already said
I agree with everything already said. The dress took weeks to arrive and then the dress was very inferior material. I was told I couldn’t have a refund as it was in the sale but could order again at 50% discount or something similar for 9.95 and keep the dress.Do Not Order from this company.
Still waiting for my order
Still waiting for my order, 3 weeks on! I also believe it must come from China and not London at all! I await it with baited breath but the reviews do not sound promising.. the dress looked lovely on the website...I'll write back.
Nothing but a bunch of thieves, liars and conmen.
Do not under any circumstances buy any item of clothing on line from this company.
Firstly, your item will not be coming from London, or anywhere else in the UK.
It will be coming from China.
They will tell you its delayed due to "extended quality checks" to cover that fact.
The cheap shoddy item you receive will bear little resemblance to the item you saw advertised, and will most probably be the wrong size anyway.
They will then tell you this is due to:
" factors such as lighting during photography, screen settings, image resolution, production batches, and how fabrics drape or appear when worn by different models. These factors can occasionally make an item look somewhat different in person compared to how it appears online."
They will refuse to refund your payment, and if you do wish to return the item, you will be quoted eye wateringly high postage cost, because you will be sending it back to Shenzhen, and not their London store or their office in the Netherlands.
They are nothing but a bunch of deceitful, lying, conmen so avoid at all costs however tempting the price on offer.
Fake dress received
Fake dress received, not even the right size. Contacted for a refund, offered an exchange and to keep the dress a store credit and to keep the bag or a 40% refund and keep the dress as it would probably cost more to return it to their international returns centre in the US. Avoid at all costs, I can’t believe I fell for it.
One star is generous
One star is generous, if I could have given minus star rating it would have been MINUS ⭐ ⭐ ⭐ ⭐
Please, please, please do not buy from this company.
The products they advertise on the site are not the same as what they send. Honestly they sent two lumps of plastic, which should have been leather mules/shoes.
A refund has been refused on the basis of, when the item is on offer no refund is given.
Also not delivered promptly by Royal Mail, but waited over 2 weeks and I believe the tracking says from china.
I will be contacting trading standards as well.
Appalling company .my June 2026
Appalling company .
DO NOT BUY !
Waited 3 weeks dress for a funeral.
Arrived today ordered xl was prob size 12 !!!
Quality awful
Requested a refund they offered me to choose a different dress but as a gesture of good will do it half price and I would pay £10 lol not a chance needs reporting !
I really wish I have looked at…
I really wish I have looked at trustpilot before buying off this website. It is disgusting. None of the photos are real they say they accept refunds but they do not. It is a complete con. All items are horribly made. Fabric is disgusting. It’s false advertising. They need to be shut down.
Scammy Chinese scammers
Really bad experience. I have been scammed. They don’t answer the customer service phone line. I have no idea when my order will arrive (coming from China!!).
I have requested to cancel & I doubt I will ever see my money or get a product.
Absolutely dreadful company.
Absolutely dreadful company.
DO NOT USE
Items extremely poor quality.
Can’t return unless you pay more money.
SAVE YOURSELF AND DO NOT USE
Appalling quality Simply do not buy from this source
Appalling quality. Ships from China.
Say that they do not refund ‘discounted’ items but cannot back this up within any T&Cs.
Offer goods the the same value if you are prepared to pay a further £9.95p+p. Simply do not buy from this scamming company. Should have read the reviews first 😩
Over priced poor quality clothing
Over priced poor quality clothing which takes weeks to arrive and they won’t refund even though it states in the FAQ’s they would - they claim they don’t return cut price items but couldn’t provide me with a link where that was stated!!! I paid £42 for a dress that other online retailers like shein and temu would sell for £5 and at least items from both those websites you can return !!!
They should be ashamed to use London in their organisational title it gives a false impression that this is a UK based company
DONT BUY. From them
Absolutely Terrible!!
Absolutely Terrible!!
Avoid at all costs!! I paid almost £40 for a top and the quality is really terrible 🫤. Looks nothing like the picture and I had waited 3 weeks for it to arrive. Did not realise that it was coming from China. Total Rip off!! 😡
A long wait
A long, long wait with lots of cheery emails from them assuring me that my dress was on its way.
It arrived today.
It is difficult to put into words how absolutely appalling this garment is. It's nothing like the photo, about half a metre too long, and made of weird, thin, stiff, shiny material that is practically see-through. The fastening button at the back of the neck seems to have been sewn on in the dark and doesn't align with what must be the tiniest of loops, so even if you had a moment of insanity and decided to wear it, you wouldn't be able to fasten it.
To be perfectly honest, I'm not even going to attempt a refund, and am not about to foist this dishrag onto a charity shop, it isn't even good enough for cleaning the car. So - bin!
SCAM
SCAM, not UK based, items delivered are of poor quality and nothing like the description, cannot return unless you are happy to pay for the postage, packing and customs back to China at your own cost! DO not use.
The worst possible ever experience with…
The worst possible ever experience with this scam company!!!!!! Avoid at all costs or you will lose your money.
An absolute scam and the worst customer service ever that LIE so they can try keep your money AVOID AVOID AVOID
The garment sent did not look like the…
The garment sent did not look like the garment advertised and no help to return as they said postage was expensive so given option to buy another item with a discount which is not worth doing as what would they send next time NIGHTMARE COMPANY
Detta är Trustpilot
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