Noahlondon Omdömen 

The product I ordered a dress did not match the description on their website and was off very poor quality. It looked more like a hospital gown. They have refused to refund me and simply said I can have 50% off my next order. They say that as the item was sold at a discount they do not offer refunds. This was not made sufficiently clear at the time of purchase. I am reporting them to Trading Standards via Citizens Advice Bureau but please avoid.

Unacceptable service: Delayed delivery, zero return support, and refused refund

I am highly disappointed with my experience with this company and cannot recommend them.

customer service has flatly refused to provide the necessary details or instructions to enable a return.No Refund: Despite their failures, they are refusing to issue a refund.This company takes your money but fails to deliver on its promises or provide basic customer support. Avoid them at all costs.

goods took 11 days to arrive. poor quality and did not fit. refused a refund saying it would incur £20 plus shipping costs to China to be paid for by customer. After contacting credit card company to raise a dispute was offered keep goods and refund of 50% would be given. All this dispite advertising as noah London and website stating 30days to reurn for refund. DO NOT USE THIS COMPANY!!!

I bought a pair of sandals which in the advertising photo appeared to be leather. I then realised they weren't leather and tried to cancel the order but was told I couldn't as they had already been posted. They hadn't.
When the sandals arrived I found they were plastic of some description and tried to return them for a refund. I was told I couldn't.
I referred the company to their own returns policy and they have failed to respond.
My advice would be not to buy anything from this business.

The sandals took a long time to arrive (from China) and were way below expectations… described as “orthopedic”, they had an entirely flat sole, and were cheaply made

If I could leave no stars I would! Absolute disgusting stealing hard earnt cash sending trash!
Refund refused but offered money off next purchase! You have to be kidding.

Appalling customer service. Took ages for the item to eventually arrive. They then try to tell you there’s no returns/refunds for ‘sale’ items yet this contravenes Consumer Credit Act rights. Quality of the product is disgraceful. Do NOT buy from this company

This is a scam !!! BE WARNED, company take your money then send you rubbish clothes and if you ever want to return them they say you cant ???? Absolute liad of rubbish please please stay away

I was another one who for some reason didn't check out this company first before ordering, my bad. The shoes received were just laughable in quality. But I went through the motions, contacted the company who gave their excuses, then went straight to my card provider, and Noah gave the refund within 1 day. Online stores still have to provide products that resemble their photos, whether they use the "no refunds for sales items" excuse or not. Just capture photos of what they are advertising vs what you received. Eventually this place will have to shut down once they are rejected by the payment providers who have received the flood of refund requests.

Be very careful before ordering – “30-Day Money-Back Guarantee” did not mean I could return my items

I would strongly advise anyone considering ordering from Noah London to read the returns policy very carefully before purchasing.

I ordered discounted items which were advertised on the individual product pages with a “30-Day Money-Back Guarantee.” I have screenshots showing this wording beneath both products I purchased.

The order was supposed to arrive on 3 August but did not arrive until 10 August. I had bought the items for a particular event and, because of the delay, I no longer needed them. I contacted Noah London promptly to arrange a return.

I was then told that discounted items could not be returned or refunded. Instead, I was offered 50% off another order.

When I pointed out that I was exercising my statutory cancellation rights as a UK consumer, I was again told they would not accept the return. I subsequently raised the fact that their own product pages advertised a “30-Day Money-Back Guarantee”, with no statement alongside it saying that discounted items were excluded.

I also asked them to explain the legal basis on which they were refusing my cancellation and to explain how their position was consistent with the Money-Back Guarantee displayed on the products I purchased.

At the time of writing, I have still not been provided with return instructions or an explanation that addresses these points.

My experience has been frustrating, but I am leaving this review primarily so that other UK customers know to look beyond the prominent “30-Day Money-Back Guarantee” and investigate the separate returns policy very carefully before ordering.

Where to start with this review, honestly I would give them a minus 5 stars if I could. Absolutely shocking company. Red flag number 1) tried to call the British number listed on their website, inactive. Red flag number 2) emailed reply in the early hours of the morning. Red flag number 3) the so called “quality control check” was taking longer than expected and they couldn’t dispatch the next day as stated on their own website. Red flag number 4) sent the order even after multiple emails asking them to cancel, no response to any of those emails. Red flag number 5) promised that they used Royal Mail as delivery service, in fact they used evri. Item arrived today and they are complete and utter garbage, not even in a box, the international shipping label almost hidden under the evri label. Have emailed asking for return label and have reported them to trading standards. Absolutely stay away from this shoddy company.

The name suggests this is a uk company you are dealing with.

It’s shipped from China. Overseas company operating it. Not sure how’s it legal that a company can add London to their name with no presence here. Non branded. The t&c’s in refund policy say no refund on discounted / sale items - not obvious at point of order. Had I looked on trust pilot before buying I would have spotted this. Lesson learnt .

I found you can but from the sandals cheap same ones that Temu sell for £12, I asked for refund same day as receiving item, the wrote back that sale item in there terms and condition say they don't refund, under distant selling laws they must?

This company acts illegally. Most items are in the sale at a small discount. If you do not purchase an item at full price they will not let you return it. In my case it was a pair of shoes which didn’t fit. This is against EU and UK consumer rights.
I have never negatively reviewed a company before. I wish I had read reviews for this company before placing an order. Do not be fooled by the website as I was.

Bought 2 blouses that took 1 month to come . These were to be high quality elegant items they are polyester
Neither of them fit are supposed to be the same size but nothing like each other. No tags no receipt in the package Phone number for help constantly is not receiving calls
Together they cost over £80
Have tried to return and get a refund seems impossible

AVOID LIKE THE PLAGUE !
Based in Netherlands with trash coming from China taking weeks. No correspondence to arrange refund and you won’t get one.
Add to block list and save your money

I wish I had read the reviews before I purchased a pair of sandals from this company. the description on their advert is incorrect - advertised as adjustable there was no adjustability at all so did not fit well. The materials are shocking and they are very poorly made. £29.99 paid so won't throw them away will use as gardening shoes. Dreadful response when trying to return. STAY AWAY!

Sandals are complete rubbish cheap Chinese crap not worth £3 let alone £30 a complete rip off very upset ,as they were a birthday present from my husband nothing orthopaedic about them .

The Shoes I bought are of very poor quality, do not fit correctly ( I am a 6) They will not allow you to return goods. I feel absolutely disgusted that they are allowed to get away with it.

Dreadful lies from start to finish. Awful product which isn’t that shown on the website. Not leather but plastic clogs. Wrong size and badly packed. Lies about product control holding up shipping, but when I requested a refund it had suddenly been shipped. Sadly, I’ve been caught like this before with Bondbristol and should have checked the reviews first. I know there’s no point in trying to return because promised refunds won’t happen.