Simply THE BEST ! Since I have heard about you three years ago, and decided to order my first full electric car ,until now and continuing, You are the friendly, professional and reliable company! We... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazing service from order until the car turned up. Whenever I called customer service for updates or info the staff were so friendly and helpful and couldn't do enough for you. Was the first time usi... Se mer
Easy and understandable system to select and identify car. Good range though might be helpful to explain that some models have been removed when they are no longer available. Customer support is exce... Se mer
If I could score any lower I would. Ordered a special offer car at the beginning of June for one advertised as available July/August time. I requested a delivery date of 1st August. I still don’t ha... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
NHS Fleet Solutions is the UK’s original public sector salary sacrifice scheme, offering a brand-new car of your choice on a two or three-year lease. Not only does the scheme offer potentially significant savings for staff but when leasing through Fleet your monthly cost includes insurance, routine servicing, road tax, breakdown cover and more – we call it hassle-free motoring for a reason! NHS Fleet Solutions are an integral part of one of the largest NHS Trusts in the country. This makes us proudly part of the public sector and means that you are not only our customer, but you are also our colleague. The scheme is available for public sector colleagues whose organisation has registered with us, from the NHS, Police force, local Councils, Universities and Academy schools. Unlike those in the private sector who offer similar services, all surplus income from our schemes stays in the public purse to fund front-line NHS services.
Kontaktuppgifter
Manufacturing & Innovation Hub, NE25 0QJ, Whitley Bay, Storbritannien
- 0344 811 8228
- nhsfleetsolutions.co.uk
4,3
Utmärkt
9 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Excellent service - the whole experince has been amazing form start to finish . easy to register , application process was smooth and very timely with repsosnes and receieving the car . Overall highly recommend colleagues to use NHS Fleet solutions
10 september 2026
From ordering to receiving the car, what went wrong
Something went wrong with my original selection, the offer was nolonger in place and I had to restart the process getting approval from my organisation. I still don't understand why a variation could not have been put in place but that meant an additional month. At the very least an explanation would have helped.
In addressing this the available deal for the car I had selected was put in the quotes section. They are really clear if you select from the manufacturer there is an extended delay while the car is ordered. That is why we didn't select that option. I wasn't told that the new quote was a direct order from the manufacturer and this only became apparent after I had been through the employer approval process and a period of time had elapsed so I could request an estimated time period. Instead of a 1-2 month process this ended up being a 6 or 7 month process. When thisnwas all clear there was an offer of a conversion to look at alternatives but by that point I was about a month away from the estimated time ( which then extended by a 1.5 months) so I did not take them up. I appreciate that last part was my decision but having asked for explanations of what went wrong I was in a position of just not having the appetite to pursue any changes. This did impact on our summer holiday plans and a varieties of other planned activities.
Advice to customers - if anything goes wrong ask explicitly impact on timelines including in what they suggest to address
Advice to the company, be clearer on the reasons why things have gone wrong ( things do but I feel this has been covered over) and any remediation be clear on timelines.
I hope now I have the car the experience is better.
8 september 2026
Svar från NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to learn that your ordering experience did not meet your expectations on this occasion. We understand how disappointing this can be and regret any frustration this may have caused.
We aim to be as transparent as possible regarding vehicle delivery times and provide estimated timescales based on the information supplied by dealerships and manufacturers. However, these dates are provided as a guide only and can be subject to change due to factors outside of our control.
We appreciate your patience and thank you for bringing your experience to our attention. We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions.
Seamless process
A very straightforward, seamless process overall. I was confused regarding my purchase and was offered very detailed help over the phone. The entire process from placing the order until delivery was extremely efficient.
11 september 2026
Having waited 15 weeks for delivery and…
Having waited 15 weeks for delivery and being repetitively told that the car was awaiting a PDI check in a port for 9 weeks, something that should only take 10-14 days to complete, no one willing to help or chase, i found the whole experience completely unsatisfactory. I was told thing had been escalated to have found out the next week that again nothing had been done. Communication was poor. finally after 15 weeks did a lovely lady at VERTU called Kerry actually bothered to sort the problem and ensure my car would be delivered. Its meant to arrive on Monday but i wont hold my breath.
18 september 2026
Svar från NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you have been dissatisfied with the updates provided regarding the delivery of your new vehicle. We appreciate that waiting for a vehicle can be frustrating, particularly when estimated timescales are revised.
Delivery estimates are intended as a guide and may be subject to change during the process. We endeavour to make this clear via our website and our communications regarding vehicle orders.
We are pleased to learn that the delivering dealership was able to investigate further and provide a resolution which enabled delivery of the vehicle.
We appreciate you taking the time to bring your experience to our attention.
Best Wishes,
NHS Fleet Solutions.
Cannot be beaten but especially with…
Cannot be beaten but especially with the price, offer and delivery time of the special deal. Excited to get my car!
11 september 2026
Awful customer service
Awful customer service. Unable to get through, on hold for over an hour and still no answer. Poor communication and passed from one person to the next. Taken more money that my contractual agreement this month with no explanation as to why. Emailed several times with no response. Overall terrible but feel trapped by the company as I have no other means of having a car.
11 september 2026
Svar från NHS Fleet Solutions
Hello,
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced difficulties contacting our team and regret any inconvenience this may have caused.
We recognise that recent waiting times have not met expectations as a result of higher than usual contact volumes. We appreciate your patience and understanding whilst we continue working to improve our service and reduce waiting times wherever possible.
We can see that a member of the team has responded to your payment enquiry, and we hope this has helped to resolve your concerns.
We value all feedback we receive, as it helps us reflect on the service we provide and identify areas where improvements can be made.
Best Wishes,
NHS Fleet Solutions.
Really great service start to finish
Really great service start to finish. All queries answered promptly. Great delivery of car and regular updates.
11 september 2026
Good to have my ID buzz but thought it…
Good to have my ID buzz but thought it was a model with sunroof
11 september 2026
NHS fleet have really improved over the…
NHS fleet have really improved over the years and are now very slick and helpful. Everything is dealt with professionally and the agents are very knowledgeable.
17 september 2026
Excellent service
18 september 2026
Great delivery service
Great delivery service, easy to communicate with the team. Text message with precise delivery time, explained the car and ensured i was confident before leaving. Straight forward process.
10 september 2026
Very supportive staff
11 september 2026
Easy process & good communication with…
Easy process & good communication with regular updates and good aftercare
11 september 2026
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