NHS Fleet Solutions Omdömen 

Lack of comms. I had to chase my employer and the car up. Car wouldn't have arrived within the time-frame given if I hadn't called again, 30th September the car is due and was given August/September delivery. I understand delays happen but it is not the customers job to be chasing both parties to get the service completed. It's surprising that if you change your mind re colour that you would have to obtain a new quote and start the whole process again, even when the colours are same price etc and not one of which is additional cost. I am hoping the service when the car is in my possession is easier than the service obtaining it.

Everything was super smooth and went to plan great communication

Really clear prompt communication throughout the process making it really easy!

Excellent service overall
Good communication
Excellent delivery staff

Amazing service from order until the car turned up. Whenever I called customer service for updates or info the staff were so friendly and helpful and couldn't do enough for you. Was the first time using NHS Fleet Solutions but it has been an amazing experience and love the car and service including aftercare. Thank you !!

Delivery was smooth and stress free. I was happy the car was delivered first thing. The delivery person was friendly and helpful.

Quick, easy, informative throughout

Hi, I left a one-star review a few years ago because of a misunderstanding. However, the service has been amazing and trustworthy.

The process was very straight forward and the prices are excellent.

If I could score any lower I would. Ordered a special offer car at the beginning of June for one advertised as available July/August time. I requested a delivery date of 1st August.
I still don’t have the car as of 28th September. Being without a car for this long has been really impactful and NHS Fleet Solutions couldn’t care less. Awful customer experience and if you ever want to try and talk to someone, you’ll be on hold for at least 45 minutes- that’s the quickest it’s ever been for me. Appalling

It was great experience. Eveeything was updated. Delivery was great. The person who delivered show me everything about the car, friendly and so warm person.

Great communication, easy to use, sent regular updates and staff really friendly.

Once you get through, the people are great and helpful, and I recommend the service.

The wait time to speak to someone however is literally hours as they are trying to get more staff.

I had to make multiple phonecalls to try and get the car ordered and wasn't advised what additional information may also be needed, which would have sped up the process. When the call was answered the team were helpful but sitting in a queue of 1.5hrs to wait you turn is not a very productive way to manage possibly simple issues.

The actual delivery of the car was fantastic. The man delivering had excellent communication, explained everything well, was there when he said he would be and the handover couldn’t have been smoother.
However, it took me 7 months to get to this point. Having sold my car at the time of order I was left for so long with no car. I ordered the car in Feb 2026 with a delivery guide time of March/April, then June, then July, then August, beginning of Sept, mid Sept and I’ve finally got the car near end of September. Clicking the button for an update gave me a vague estimated delivery time but no opportunity to ask equations or get any more information.
When I emailed Fleet to discuss it their response time was slow and my questions and concerns were never answered.
I attempted calling several times to speak to someone but after an hour on hold I had to hang up. As you can appreciate, most people working in the NHS, or anywhere else, do not have an hour to spare on hold during the working day. I emailed countless times asking someone to call me to discuss out of courtesy but they never did. Eventually telling me they were unable to make outward calls.
I wanted to discuss options of possible alternative cars that I could have sooner or get some clearer information about why it was taking so long, but I was told it was not possible for anyone to contact me. I found this very disappointing considering how long I had been waiting and was trying to remain patient.
The wait time was far too long, however, I could have put that aside if there were good channels of communication and an easy way to speak to Fleet. Most people are happy to wait if they are kept informed and have ways of getting in contact and receiving the information they need. Fleet certainly fall short here.
When I put in the order I thought it was an excellent deal and was happy to promote Fleet to my friends and family. Unfortunately it has not been a positive experience and I would encourage my friends and family to avoid.

Very little in way of communication. Waited 6 months for my car and was updated twice, and that was because i requested an update.
When rang i was on hold for 65 minutes!!!! Not good service. The lady on the phone was then very sharp and stated "they will update you when they know"......

I recently got my new car through NHS Fleet Solutions, and I honestly couldn't be happier with the whole experience!

From start to finish, the process was smooth and straightforward. I was kept fully informed throughout, with regular updates, which gave me complete peace of mind.

I was initially told that delivery could take up to 5 months, so I was absolutely delighted when my new car arrived just a little over a month later!

The communication, efficiency and overall service have been excellent. I am so pleased with my new car and would definitely recommend NHS Fleet Solutions to anyone considering the salary sacrifice scheme.

Thank you to the whole team for making the process so easy and enjoyable!

Excellent service - the whole experince has been amazing form start to finish . easy to register , application process was smooth and very timely with repsosnes and receieving the car . Overall highly recommend colleagues to use NHS Fleet solutions