NHS Fleet Solutions Omdömen 7 440

Great service, communication skills 100%. Thank you for your excellent service.

Great service, seamless and always kept me up to date with my car status, delivery handover etc

The delivery of the new car went well, a friendly and informative delivery driver.
The pick up of my old lease car was poor. It was cancelled twice and I had taken the second date as annual leave for the car to be picked up. The comunication was very poor and I had to ring twice during the day to confirm pick up which was cancelled at 4.45pm after waiting in all day. On the third attempt it was picked up after I had to work from home for collection which was also inconvenient. This was a poor experience and I have complained to BCA directly.

Excellent service and car was delivered on time.

pretty straight forward delivery once you secured the date.

Communication for organising delivery of vehicle was great. (Spoke with Helen)

Great service, easy to sort

Excellent price, easy to arrange and delivery was very professional. Took 4 months from requesting vehicle to delivery and only very vague dates given initially. This was a little longer than I'd hoped for but otherwise no issues at all.

Everything seemed to be processed quickly and with good communication. Anyone I spoke to was friendly and helpful.

The aftercare services is shocking. I have sent four emails in over a four week period regarding the same issues and yet to get a reply..... Still waiting.....

Great service, delivered on time.

Having a car through NHS fleet is a peace of mind.
Customer service is not top of the class, but, it is OK.
After sale services are entirely dependent on the type of your car, so one can have a good or not so good experience.
Regarding the payment for the wear and tear at the end of the contract, one should be ready for the unpleasant surprises, the payment though are not huge.
I am currently on my 3rd contract with NHS Fleet.

Recent delivery and collection was really poor. Car arrived damaged after a 2 week delay and collection has been delayed by over a month. Terrible communication with no reply to emails and wait times of over 1 hour on the phone.

Took a long time being delivered and was delayed by 8 weeks. But still such a bargain!

I was given a faulty car whose software broke down within 5 days; and I had a very bad experience getting a replacement car; I had to use private cab to commute; no like for like replacement car was given, and I am driving a petrol car when I should be entitled to an electric car like for like. Pathetic

Great communication throughout the process and very informative staff. Delivery service was impeccable!

Car was delivered and never moved from my drive before it developed an ‘electrical fault’. Rang at the weekend and was told I wasn’t on the system for support despite the car being delivered 3 days prior. Car was recovered and hire car delivered the following day, leaving by me stranded for 24 hours. No comms and I had to chase the hire car. The part needed for my car is on back order from the factory and we have been told it will be months for delivery. I’ve asked for a replacement vehicle as the one delivered was clearly faulty (what car has an electrical fault requiring a bespoke part after being driven 7 miles!) and have had no response to my previous 2 emails or calls. Totally unsatisfactory service.

Excellent support from Porsche Newcastle
But contacting and updating whilst waiting for car requires improvement