Newedgeblinds Omdömen 

Great i fought, i was worried with it being a recess blind size but it fits perfectly..going to be ordering again for my next room. Im happy 😊

Ceiling tracks were well priced and arrived very quickly. They look perfect, were easy to fit and have achieved the discreet look I wanted to achieve for sheer curtains. Have ordered some previously and had good customer service when asking further questions about the tracks and how they arrived etc.

I would strongly advise others to think carefully before ordering from NewEdgeBlinds.

My blind arrived with missing valance clips, meaning it could not be finished as supplied. I had already paid for a professional fitter to install it, only to discover that essential parts were missing.

I reported the issue on 29 June and was repeatedly assured that replacement clips had been sent. First I was told they were sent by Royal Mail, then later I was told DHL was involved. Despite asking several times, I was never provided with any proof of dispatch or delivery, and as of 9 July I still have not received the replacement parts.

Rather than resolving the problem, the company has repeatedly tried to avoid taking responsibility, insisting the blind can still be used without the missing parts and refusing to provide a prepaid return or a refund. As the customer, I have been left waiting, chasing updates and disputing the matter through B&Q Marketplace.

What has disappointed me most is the customer service. Instead of acknowledging the inconvenience caused, they have simply repeated the same responses while failing to provide evidence that the replacement parts were ever sent.

I have now lost all confidence in this company and have requested a full refund. Based on my experience, I would not purchase from NewEdgeBlinds again.

I came according to spec and was straight forward to install

I don’t usually leave reviews, but this is an exception. I have found the customer service of Newedgeblinds to be second to none. I purchased 4 velux roof blinds and they were by far the cheapest I found. I was quoted £590 by a local shop to supply and fit, at Newedgeblinds about £140 for the four!!.

I had a number of questions before purchase and their customer service were quick to respond and really helpful each and every time!

After purchase, delivery was quick and the items arrived in great condition, very well packed and good quality items. I have not fit the blinds yet l, but they look very straight forward.

I did have one issue post purchase (colour was not exactly as expected) however Newedgeblinds offered a resolution without fail.

Going off my experience I could whole heartedly recommend them.

Purchased two gliding curtain poles and could not be happier. Great quality and timely delivery. Looking great installed and would not hesitate to recommend.

Easy to use site.
Excellent prices
Product accurate

I’m still waiting for delivery of my order. I would suggest that you use a different delivery service than EVRI!!!

W37715404 order from New Edge blinds number item been returned to the company ,item collected from our house,and the refund hasn’t been issued at all. No items no money. Never buy from this company again and I didn’t recommend to anyone else.Very bad experience. Lots of stress and lost money.

I rarely leave negative reviews, but this has been the worst customer service experience I have had in a long time.
I ordered a brand-new aluminium curtain track for approximately £70. The first track arrived bent and unusable. The company acknowledged the damage and sent a replacement.

Unfortunately, the replacement was even worse. It arrived scratched from end to end, visibly worn, incomplete (with no mounting brackets or fixings included), and certainly not in the condition anyone would expect when purchasing a new product. It genuinely looked used.

Almost a month later, I still cannot hang my curtains because this company has failed to supply a single usable product. Receiving one damaged item can happen. Receiving two faulty items in a row points to a serious lack of quality control.

I requested a full refund and made it clear that I was happy to return both curtain tracks. However, despite sending me two defective products, the company refused to arrange collection or provide a prepaid return label. Instead, they insisted that I organise and pay for returning two long, bulky aluminium tracks before they would even consider issuing a refund.

This is not a case of changing my mind. I simply expected to receive the new, usable product that I paid for.

The most disappointing part has been the attitude towards the customer. Every response was a copy-and-paste email repeating the same instructions instead of taking responsibility for repeatedly supplying faulty goods or trying to resolve the situation fairly.

I have now had to open a PayPal dispute because, after almost a month, I still have no usable curtain track, no curtains installed, and no reasonable solution from the company.
I cannot recommend New Edge Blinds based on my experience.

Update:
Since opening my PayPal dispute, I have been receiving multiple phone calls every single day from different numbers. There has not been a single day without these calls. My phone identifies many of them as "Suspected Scam". When I answer, the caller either hangs up immediately or there is complete silence.

I cannot confirm who is responsible for these calls, but they only started immediately after this dispute began, and the timing is extremely concerning.

After everything that has happened—receiving two defective products in succession, weeks of stressful communication, being asked to pay to return faulty goods, and still being left without a usable product after a month—I have completely lost confidence in this company.

I will continue pursuing this matter through my bank and will also submit formal complaints to the relevant authorities regarding my experience.

I strongly recommend that potential customers think very carefully before purchasing from this company.

Great customer service all round, thank you.

Quality item (black-out liner) and fit my curtains well

Great item, antique brass curtain pole, arrived quickly, packaging was careful and easily installed, looks fantastic!

We are really pleased with our blinds. It was a bit worrying giving measurements, however by following their instructions made it really easy and they all fitted perfectly.
We also had one blind that didn’t close properly. The after care service was excellent and it turned out to be an easy fix with their instructions.
We’ve got more blinds on order.

we only ordered the 28mm chrome curtain rail brackets, they arrived a couple of days later each one individually packaged to prevent damage, with enough rawlplugs and screws. easy to attach to the wall and rail.

This is our second purchase, we are so pleased with the service, usually delivered before the date suggested. The quality of the curtains are great, and they become the focal point of the room. Thank you

Absolutely shocking seller. The blind they send me had been cut appallingly, it would not fit the brackets. I requested a return in November 2025 and 7 months later they respond with return not accepted. I ordered from New Edge Blinds via the Tesco marketplace website and expected better from them.

Don't use this company !!!
I haven't received the blinds I ordered. This company says they will refund me when they know they are getting them back from the courier. The couriers web site says they haven't received them. A respectable company would pay the customer back not procrastinate to someone who paid on trust. 2 weeks overdue .
So their reply told me to ring and I still aren't getting the blinds or a refund

Superb customer service from New Edge Blinds.

Originally, I purchased a curtain pole through The Range Marketplace and, when there was a problem with the order, I dealt with The Range customer service team. Unfortunately, the experience became very frustrating and I was left with the impression that New Edge Blinds were disputing the issue.

Once I was able to communicate directly with New Edge Blinds, the difference was night and day.

Their communication was professional, polite and helpful from the outset. They listened to my concerns, reviewed the case immediately and took ownership of resolving the issue. By 9am the following morning they had already investigated what had happened, apologised for the inconvenience and arranged for a full refund.

What impressed me most was that they treated me like a person rather than sending generic responses. They explained what had happened, acknowledged my frustration and worked hard to put things right.

Mistakes can happen with any business. What matters is how a company responds when something goes wrong, and New Edge Blinds handled the situation professionally and very politely once it was brought to their attention.

Thank you to the team for taking the time to investigate the matter and resolve it so quickly.

I would have no hesitation in recommending New Edge Blinds. In my experience, they have provided first-class customer service, excellent communication and a genuine commitment to resolving issues fairly and professionally. And I would use them again. 10/10