Got a faulty item through Argos. Been emailing for 2 weeks. Whilst they understand my frustrations, they haven’t provided the free returns they’ve promised. Either the customer service is AI or they a... Se mer
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Det här tycker kunderna
Bought a wooden curtain pole from them which wasn’t the colour we hoped for. I contacted them and there were no issues returning it. What did really impress me was the fact they responded by email on... Se mer
Excellent communication. I had some questions before ordering extendable no drill curtain poles and got a helpful answer within an day. This was followed by an email to check everything was okay once... Se mer
Initially received the wrong item . Only realised and advised late on a Friday expecting reply the next week, but got an acknowledgement from a human that evening and the correct item received prompt... Se mer
Företaget har svarat
Företagsinformation
- Persiennbutik
- också i
- Fönsterbehandling
- Gardinaffär
- Gardintillverkare och -leverantör
- Gör-det-självbutik
- Möbelaccessoarer
Skrivet av företaget
Blind Shop
Kontaktuppgifter
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Storbritannien
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,7
Medel
864 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Blinds arrived on the date stated
Blinds arrived on the date stated.
I’m not a professional DIY’er so after reading the instructions I thought ‘I’m sure I can do this’.
The instructions are very clear, they fitted to perfection and I have 4 windows with blinds all fitted within 3 hours!!
Black out to perfection!!
Thank you
8 augusti 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Jo,
Thank you so much for your fantastic feedback. We’re delighted to hear the blinds arrived on time, the instructions were clear and that you were able to get all four fitted so smoothly. It’s especially great to hear you’re happy with the blackout performance and finished result. We really appreciate you taking the time to share your experience.
Kind Regards
Very customer orientated
Very customer orientated. Very helpful. Easy to get in touch with. A pleasure to deal with.
5 augusti 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hello,
Thank you so much, Suzanne, for your lovely feedback. We’re delighted to hear you found our team helpful, easy to contact and a pleasure to deal with. Providing friendly, responsive and customer-focused service is extremely important to us, so we really appreciate you taking the time to share your experience.
Kind Regards
Poor customer service
I ordered a 190cm pole, but realised that wouldn't fit, so emailed to ask them if it could either be changed to 180cm, or cancelled.
A few minutes later, I then realised 180cm wouldn't be long enough, so would have to chop down a longer one. I emailed them asking to just cancel the order.
The following morning, they emailed saying they had changed the length, and it had been dispatched.
I challenged their ignoring of my second email. "No we didn't" was essentially their response.
Terrible impression made. Won't ever buy from them again.
22 augusti 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi,
We’re sorry this experience left you with a poor impression of our service.
Orders are processed quickly, so amendment or cancellation requests can sometimes cross over with the point at which an order enters production or dispatch. We completely understand how frustrating this can be when further instructions have also been sent.
We always aim to communicate clearly and help wherever possible, and we’re sorry that our response on this occasion did not leave you feeling properly supported.
Kind regards,
Don’t order from here if you want anything on time
I would strongly recommend avoiding NewEdgeBlinds through B&Q Marketplace.
I ordered two made-to-measure blinds, the order was marked as dispatched on 15 August, yet the tracking has shown no meaningful movement and the blinds have still not arrived a week later.
I have contacted the seller, DX and B&Q Marketplace repeatedly. B&Q have also contacted the seller themselves after I reported the order as not received. Despite this, I have received repeated generic responses telling me that the order is “still progressing” without anyone being able to tell me where the parcel actually is or when it will arrive
The issue isn’t simply that the delivery is delayed. It is the complete lack of transparency and the failure to provide a meaningful explanation or a confirmed delivery date.
For a £180+ order, I expected much better communication and customer service. Instead, I have had to repeatedly chase both B&Q, DX the seller just to find out where my order is.
Order number - 1068074038-A. Feel free to actually a meaningful update, better yet…. JUST DELIVER MY ORDER!
**Poor delivery service, poor communication and very disappointing customer service.**
21 augusti 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Josh,
We’re very sorry for the frustration caused by the delay and, in particular, the lack of a clear delivery update.
We completely understand that being told an order is still progressing is not helpful when you simply need to know where your blinds are and when they will arrive. That is not the level of communication we want our customers to receive.
We are reviewing the tracking and courier history for your order and will continue escalating this with the carrier so that a definitive update and appropriate resolution can be provided. Where a delivery has genuinely stalled, we will always work to put the matter right rather than leave a customer indefinitely without answers.
We sincerely regret the experience you have had so far.
Kind regards,
Love my curtain pole
Love my curtain pole. The company have responded very quickly in ordering more curtain rings for me so cannot fault their customer service.
18 augusti 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hello,
Thank you so much, Mrs Dixon. We’re delighted to hear you love your curtain pole and that our team was able to help quickly with the additional curtain rings. We really appreciate your kind words and are pleased you had such a positive experience with our customer service.
Kind Regards
Poor service
Received my blind from New Edge Blinds Ltd a week ago and they have not asked me to send a Trustpilot review, probably because I left them a bad Google review! Google rating is 2.8. Edit: just had an email from New Edge Blinds asking what they could do to make me change my 1 star Google rating to 5 star. They still have not asked me to give a Trustpilot review!
10 augusti 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Colin,
We’re sorry our follow-up gave you this impression. Our intention in contacting you was to understand what had gone wrong and see whether we could put things right, not to pressure you into changing your feedback.
We welcome honest reviews, whether positive or negative, as they help us improve. Trustpilot feedback requests are separate from any review left on Google, and we certainly would not intentionally exclude a customer because they had expressed dissatisfaction elsewhere.
We’re sorry that your overall experience has not met expectations and remain happy to address any outstanding concerns directly.
Kind regards,
Strongly recommend not using this company
I purchased a blind last week, from New Edge Blinds Ltd, through the B&Q website
The blind arrived in a package which was clearly opened previously and re-sealed with a tape marked "FRAGILE". Upon examination, the blind had a manufacturing defect on it, which was probably a reason for it being opened by another purchaser previously and returned.
It also appeared that the blind was a centimetre shorter than what was advertised on the DIY website.
I immediately complained to the Seller, upon which:
1. They offered me a partial refund
2. They declared that they are not obliged clarifying on the website whether the quoted width is the width of window recess or the actual width of the slats
3. They declared that as the item is damaged AND the size is wrong, then they are not obliged to collect the package from me, and I have to send it to them at my own cost (the package is almost 1.9m long, so this is far from an easy exercise)
I never received any apology from the Seller for sending a clearly defective product to me in such dishonest manner.
I strongly recommend not to use this Supplier
To clarify after the Supplier's response. The packaging was NOT damaged in delivery. The packaging clearly had a different delivery address label sticking from underneath the one addressed to me. It was also rolled around in some "FRAGILE" tape. It was certainly a previously returned package
14 augusti 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Alexander,
We’re sorry that your experience has left you feeling this dissatisfied.
We would like to clarify that we would never knowingly send a defective returned product to a customer. Packaging can occasionally become damaged or be re-secured during handling and transit, but we appreciate how this may have appeared on arrival.
When you contacted us, we reviewed the concerns raised regarding both the condition and measurements of the blind and discussed the available resolution options. Blind measurements can also differ between the stated overall size and the visible fabric/slat width due to the fittings and operating components, which is why we always assess these concerns against the product specification.
We’re sorry if our explanations or proposed resolutions did not come across as clearly or sympathetically as they should have. We take product quality and customer service seriously and would never intentionally supply an item in the condition described.
Kind regards,
If I could leave a 0 I would
If I could leave a 0 I would. I ordered a blind and it has been 2 weeks and still not delivered. I would definitely NOT recommend and will definitely advise others not to use them.
14 augusti 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Debra,
We’re very sorry to read this and completely understand how disappointing it is to still be waiting for an order after two weeks.
Unfortunately, from the details provided with this review, we’re unable to identify your order or locate any correspondence relating to it. We do respond promptly to customer enquiries and, where an order has not been delivered as expected, we will always investigate and put an appropriate resolution in place, whether that is a replacement, refund or further courier investigation.
We would therefore really appreciate the opportunity to look into this properly for you. Please contact us at support@newedgeblinds.com with your order number so we can identify what has happened and get this resolved as quickly as possible.
Best Regards
I cannot praise this company and their…
I cannot praise this company and their product enough.
Back in January/ February, I ordered 3 sets of smooth grey Venetian blinds with tapes from The Range.
Unfortunately the largest one was the wrong size. I’d like to add this was completely my error, not measuring the drop correctly.
It had been over the 2 weeks to return but after liaising with New edge blinds, they kindly agreed to except them.
After husband being admitted to hospital several times with a serious illness, another 3 months passed before I contacted them.
Rightly so, they could not except the blinds back but offered to help with another set offering discount.
They fit perfectly!
They have responded to every email (around 40 or more going back and forth)
The customer and sales team need a medal for their patience with me.
They were so understanding and supportive of our situation.
The blinds themselves are excellent quality and very stylish. They are excellent value for money.
Delivery was fast and easy installation.
Well done New Edge blinds, we will be ordering with you again when we do the rear of the house.
Thank you.
24 juli 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hello,
Thank you so much for such a thoughtful and generous review. We’re delighted we could support you throughout and help get everything sorted in the end.
It means a great deal to hear that you found our team patient, understanding and responsive, and that you’re so pleased with the quality, value and fit of the blinds.
Thank you again for your kind words and for choosing New Edge Blinds. We’d be absolutely delighted to help again when you’re ready to complete the rear of your home.
Kind regards,
Good customer service!
The customer service for this company is great. They made sure the order arrived in time and they are now helping me out with other items I need for my Roman blinds.
21 juli 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hello,
Thank you so much, Lucy, for your lovely feedback. We’re delighted we could help ensure your order arrived in time and that we can continue assisting you with your Roman blinds. Providing helpful, reliable service is extremely important to us, and we really appreciate you taking the time to share your experience.
Best Regards
Good find
I was struggling finding a fixed curtain pole until I came across this website. Where you can order the exact length you want. Ordering was easy once I had decided what decorative ends I wanted. The delivery was a lot early then initially said but was updated with tracking info etc. curtain pole is good quality and everything you need in a curtain pole 😆. thanks.
20 juli 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hello,
Thank you so much for your fantastic feedback. We’re delighted you found it easy to order the exact pole length and finish you wanted, and that delivery arrived ahead of schedule with clear tracking updates. It’s great to hear you’re happy with the quality and everything supplied. We really appreciate your order and your kind words.
Best Regards
Avoid this company
Avoid this company , I bought 3 blinds, first delivery never came, 2 nd delivery came with one blind missing. Incredibly stressful process, I returned the blinds out of pocket £100. Do NOT recommend at all
31 juli 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Nasreen,
We’re very sorry to hear how stressful this experience was. Multiple delivery issues are certainly not the standard we expect, and we completely understand your frustration after receiving an incomplete replacement delivery.
We take both delivery performance and return concerns seriously and always aim to investigate what has gone wrong and provide a fair resolution. We’re sorry that, despite our efforts to resolve the order, your experience left you feeling so disappointed.
Your feedback has been taken on board and will be used to help us improve how situations like this are handled in future.
Kind regards,
Honestly the worst experience
Honestly the worst experience, I have received my blinds today and the hole is too small for the chain side, I am so frustrated on how they can't make simple things. I will not go through the whole process of returning it either just a waste of money. I chose for the cheap price but I guess that's my own fault. Next time i will go to a proper company.
6 augusti 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Sam,
We are very sorry to read about your experience and understand how frustrating this must have been.
We have not been able to locate any previous communication linked to this review, but we would be more than happy to investigate and resolve the fitting issue for you. Please email support@newedgeblinds.com with your order number and a photograph showing the chain-side opening, and our team will arrange the appropriate replacement component or solution.
We genuinely want the opportunity to put this right for you.
Kind regards,
Curtains that never arrived!!!!!!!!!!
what a rubbish company!! I ordered 2 pairs of curtains
on the 25th of July. the delivery stated a 5 working day delivery, well, still waiting it's now the 4th of August. after about 25 emails I got pretty fed up.
I now asked for a full Refund. Don't bother to purchase from them.
25 juli 2026
Svar från Newedgeblinds
Hi Lynda,
We are sincerely sorry that your curtains did not arrive within the advertised delivery timeframe. We fully accept responsibility for the disappointment, inconvenience and frustration this caused, particularly as the tracking provided no meaningful reassurance.
For accuracy, the number of emails exchanged was considerably fewer than 25. However, we completely understand that you should not have needed to contact us repeatedly for updates in the first place.
We have acknowledged your request for a full refund and are very sorry that your experience fell so far below the standard we aim to provide.
Kind regards,
Svar från Newedgeblinds
Hi Mike,
Thank you so much for your kind review. We’re delighted to hear that your order arrived quickly and that you were happy with the service.
We really appreciate your support and hope you enjoy your purchase.
Kind regards,
New Edge Blinds Limited
Quick delivery
7 juli 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hello,
Thank you for your feedback, Jonathan. We are pleased to hear that your order arrived quickly.
Kind regards,
New Edge Blinds
Good quality curtain tie backs
Good quality curtain tie backs well packaged and promptly delivered
17 juli 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Ell,
Thank you very much for your lovely review. We’re delighted to hear that you’re pleased with the quality of the curtain tie backs and that they arrived well packaged and promptly.
We really appreciate your support.
Kind regards,
New Edge Blinds Limited
Terrible delivery experience and sent the wrong product and wont refund
Firstly they use DX to deliver who can't find a house just 7 miles from their depot and lie and say they have left a card. I ended up collecting the poles from the depot. Once I got the curtain poles home they had sent the wrong size. I have requested a refund but they are refusing until the item is sent back but can't find a courier to do this. They wanted me to buy them at discount!!! Trouble is as they are the wrong size they don't fit! This is unreasonable behaviour given they have sent goods that were not as described in the order. AVOID
29 juli 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Jo,
We are very sorry for the delivery difficulties and that the incorrect curtain poles were supplied. We completely understand your frustration, particularly after you had to collect the parcel directly from the depot.
We would like to clarify that a refund has not been refused. As the incorrect goods remain with you, they first need to be collected and returned before the refund can be completed. We are actively working to arrange a suitable collection at no cost to you and will do everything we reasonably can to resolve this as quickly as possible.
The discount was offered only as an optional alternative in case you wished to retain the poles. We fully understand that this is not suitable where they do not fit, and it does not affect your right to return the incorrect items.
Please continue corresponding with our support team so that we can finalise the collection. Once the matter has been resolved, we would be grateful if you would consider updating your review to reflect the complete outcome.
Kind regards,
New Edge Blinds Limited
Recently ordered a roman blind kit…
Recently ordered a roman blind kit which was delivered with some parts missing. When contacted, the customer service was excellent and the issue promptly dealt with efficiently and politely.
Would recommend this company for this.
28 juli 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Teresa,
Thank you for your kind review. We’re sorry that some parts were initially missing, but we’re pleased our team was able to resolve the issue quickly and efficiently.
We really appreciate your recommendation and hope you enjoy your Roman blind kit.
Kind regards,
New Edge Blinds
Ok for very light weight curtains
Track is very thin and bends easily on my medium weight curtains make sure you order correct size has return is exspensive because off lenght 180 cm Royal Mail will not except parcel
11 juli 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hello Sandra,
We’re sorry to hear you’re disappointed with the return process.
For clarity, the item ordered was a 190 cm curtain track, not a 180 cm blind. Because of its length, it exceeds the limits accepted by many standard parcel services, which significantly reduces the number of return options available.
As the item was being returned because it was unsuitable rather than faulty, return postage is the customer’s responsibility. The £28 charge was the courier’s quoted collection cost for a parcel of this size, not a fee set by us or an amount from which we profit.
We also explained that you are welcome to arrange a cheaper tracked return independently. The track can still be returned within the applicable return period, provided it is unused and securely packaged. We still remain happy to assist.
Kind Regards
Customer Support Team
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