Newedgeblinds Omdömen 

Got a faulty item through Argos. Been emailing for 2 weeks. Whilst they understand my frustrations, they haven’t provided the free returns they’ve promised. Either the customer service is AI or they are waiting it out until I am outside the 30 days.

I couldn’t have wished for a better experience with this company. I can’t praise them up enough. Nothing was too much trouble and a certain lady had time to give me or get me the answers I required.

Really easy ordering system. I also had a question about my order and I received a quick and helpful response. The follow up email to check I was happy with everything was a nice touch. The rail came with all of the fixtures I needed and I was able to fit it easily. Would definitely recommend.

I had done lots of research before I stumbled across New Edge Blinds, and these seemed the cheapest for what I was looking for and had some good reviews. I wanted to double check a couple of things with them before I places my order and they were extrememly quick to get back to me and answered all my questions. I have just put the track up and I am so pleased with it. It is exactly as described and I would definitely order from them again.

Excellent communication.
I had some questions before ordering extendable no drill curtain poles and got a helpful answer within an day. This was followed by an email to check everything was okay once they had been delivered. And the curtainpoles are perfect

Quality blinds and excellent value for money! Customer service I received was exceptional and I feel confident to return whenever I need more blinds in the future. Highly recommend.

Bought a wooden curtain pole from them which wasn’t the colour we hoped for. I contacted them and there were no issues returning it. What did really impress me was the fact they responded by email on a Sunday. All communication has been excellent and very helpful.

Great company to order with, quality products and excellent service. Fantastic communication throughout.

the blinds are good quality and just as described .
well pleased with them.

Excellent customer service, highly recommended 🤗

Excellent customer service from Sophie today. I sent an email regarding a new blind and she answered almost immediately. She was extremely polite, efficient and very clear in steering me in the right direction. Even got a slight refund. Absolutely lovely, professional attitude. 5*

Initially received the wrong item . Only realised and advised late on a Friday expecting reply the next week, but got an acknowledgement from a human that evening and the correct item received promptly. Further contact to check I was happy.
Very good quality blind at the best price I could find and looks great.

I ordered blinds from this company on Debenhams . Thinking that the return policy would be as a normal return . On receiving the blinds they were not the shade I was looking for looking darker in real life I asked if I could return the blinds they were just roller blinds and not made to order . I was told I needed to email the actual blind company which I did . I got a quick response and told not a problem to return was given an address and told to return tracked . I don’t know if being naive but in past I’ve been forwarded on a qr code or something similar to return . I was told that they can arrange for a pre paid label and they would deduct this from my refund I was told this would be £37 … for the 3 blinds was only £90 and asking £37 to return … if I had known this I would never of ordered from them as this is nearly half the price of the blinds . Would not recommend not using there service again

Do not purchase via B&Q Marketplace. Ordered cream day and night black out blind. Poor quality, not black out at all. Company now charging me to return which will cost half the price of the blind. Completely unnaceptable

This company have a person that is a very good value for the company.
Sophie the person that look after my problem after 3 attempts of sorting my issue and in all of the situations Sophie was very important very kind profissional and always willing to care of my self with best performance as Sophie did Sophie is more than 5 stars many thanks for everything.

This review is only one star because of the customer service, not the blind itself!
I ordered a bespoke blind end of August, almost £200 for a small blind, a considered purchase I would say?
I had a delivery link that continued to say waiting for the item so messaged the company to be replied with in a (what I consider) passive aggressive response reminding me it was made to measure. Yes I agree that would take time, but why send the link?? This was addressed when I left a review because I had been sent a few requests to do so and an apology made on here…..for future customers I fear! The blind eventually arrived without any further communication and the box was not only ripped, it was open fully one end. Now I read many review sites before I purchase (sadly not this one!!) and all the advice is, unless you can inspect the goods, do not accept. The delivery guy said he didn’t have time, so I refused. I emailed the company to explain, I didn’t want the time or expense of returning the blind should it have been faulty or parts missing. I asked if I could have a perfect blind or a refund and was told I couldn’t have a refund as it’s bespoke…..I have since been advised by a solicitor friend this isn’t true. Yes, I wouldn’t be entitled to a refund if I changed my mind, but in the eyes of the law, the blind hadn’t been delivered so this rule doesn’t apply.
However, I waited!!! Two weeks later I have heard nothing so emailed again to be informed the blind hasn’t been received yet. Now in essence apparently I should wait, for how long? Isn’t this the companies problem? Who knows! Apparently I could have a partial refund but not a full refund??? Then all I am getting is “the packaging doesn’t mean the blind is faulty, it’s there to protect the blind” yes but it’s not fit for purpose as it’s split and open, and not once have I stated the blind is faulty, my email asked IF it was faulty and what was happening with my £200 order. The emails just keep going over the same thing, they want to find a resolution but only on their terms. I have now raised a dispute with PayPal as I am going round in circles, £200 out of pocket and with no blind after a month of waiting. Now who is being unreasonable, the customer who paid up front, waited over a month with poor communication or a company who obviously don’t give two hoots about customer satisfaction??? As I said, the one star is for the customer service as I haven’t actually received the product I paid for

This is the first time ive used this company for window blinds and I would definitely use them again in the future. We had some problems on two occasions where the blinds where damaged due to a bad delivery company unable to deal with fragile goods.
New edge blind went out of there way to ensure that I received my new blind as it should be, in perfect contion. Great item but the customers service was 2nd to none. Sophie, your a Diomand.

New Edge Blinds offered larger size blinds at a fair price. Unfortunately my order arrived damaged. The company were immediately helpful and sorted out a replacement very quickly. Dealing with them was smooth, efficient and very impressive. I can heartily recommend them.

Bought some faux wood Venetian blinds. Quality is excellent, and customer service when I had a couple of queries was brilliant, replied very quickly and answered my questions helpfully. I was so pleased with them but I’ve now bought another set for another room.

Really excellent customer service - highly recommend