Got a faulty item through Argos. Been emailing for 2 weeks. Whilst they understand my frustrations, they haven’t provided the free returns they’ve promised. Either the customer service is AI or they a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought a wooden curtain pole from them which wasn’t the colour we hoped for. I contacted them and there were no issues returning it. What did really impress me was the fact they responded by email on... Se mer
Excellent communication. I had some questions before ordering extendable no drill curtain poles and got a helpful answer within an day. This was followed by an email to check everything was okay once... Se mer
Initially received the wrong item . Only realised and advised late on a Friday expecting reply the next week, but got an acknowledgement from a human that evening and the correct item received prompt... Se mer
Företaget har svarat
Företagsinformation
- Persiennbutik
- också i
- Fönsterbehandling
- Gardinaffär
- Gardintillverkare och -leverantör
- Gör-det-självbutik
- Möbelaccessoarer
Skrivet av företaget
Blind Shop
Kontaktuppgifter
Unit 4B , Park Farm , Billesdon, LE7 9FN, Leicester, , Storbritannien
- 07432241144
- Sales@newedgeblinds.com
- newedgeblinds.co.uk
3,7
Medel
864 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent communication
Excellent communication, product was just what I needed . Ordered on the Monday arrived Wednesday with tracking from the courier . 🙂
26 maj 2026
Svar från Newedgeblinds
Hi Gail,
Thank you so much for your lovely feedback.
We are really pleased to hear the product was exactly what you needed and that the delivery arrived quickly with clear courier tracking.
We really appreciate you taking the time to leave a review.
Kind regards,
New Edge Blinds
Quality and stylish product.
Easy to order and delivery on time. Quality of curtain rail really good and stylish and easy to fit.
20 maj 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Joan,
Thank you so much for your lovely feedback.
We are really pleased to hear you are happy with the curtain rail, and that it was easy to order, delivered on time and straightforward to fit.
We really appreciate you taking the time to leave a review.
Kind regards,
Wish I was able to put 0 stars
Wish I was able to put 0 stars, pathetic company and treat their customers in a disgraceful manner. And no doubt this review will be requested to be deleted because that’s what they like to do. Do not waste your time ordering off sites that use their company or expect to be disappointed with faulty products and refused to replace or refund. Shit show!
1 april 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi,
Thank you for your feedback.
We are sorry to hear you feel this way.
Unfortunately, we are unable to identify which order this review relates to from the information provided.
Please contact us directly at support@newedgeblinds.com with your order reference and any details of the issue, and we will be happy to look into this and help resolve any problem you may have.
Kind regards,
Poor doesn’t begin to cover this
Customer service is poor, takes weeks to get a response and they make little effort to resolve any issues. They charge for returns for faulty items and imply customers are liars in correspondence. If I could give this zero stars I would. They really are completely inept.
24 maj 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Alex,
We are sorry you feel this way, but we do not feel this is a fair reflection of the correspondence.
We respond to customer messages as quickly as possible, and in this case we replied within 1 working day, including outside normal working hours over the bank holiday weekend.
We also do not charge for confirmed faulty returns. The return was originally raised by yourself as an unsuitable/fit issue, and the missing fittings point was raised afterwards, so we explained that this would need to be reviewed before being treated as a confirmed fault return.
We made efforts to assist, including advising on the return process and explaining the next steps available.
We also want to be clear that we have not called you a liar or intended to imply this. We are sorry you felt that way, but that was not our intention.
Kind regards,
Great company to deal with
Great company to deal with. Prompt delivery and great product- Venetian blind.
Even responded to my emails over weekends.
24 maj 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Richard,
Thank you so much for your lovely review.
We’re really pleased to hear you’re happy with the Venetian blind, the delivery, and the support you received.
It was a pleasure helping you, and we really appreciate you taking the time to leave us feedback.
Kind regards,
Excellent customer service and gorgeous…
Excellent customer service and gorgeous blinds. I would highly recommend this business. The blinds are affordable and look stunning. I aim to kit my whole house out. I’ve bought 3 and I want 3 more!! Speedy delivery too.
20 maj 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hello,
Thanks so much for your lovely review.
We’re really pleased to hear you’re happy with the blinds and our service. It’s great to know they look stunning in your home, and we really appreciate your recommendation.
We look forward to helping with the next 3 blinds when you’re ready.
Kind regards,
Excels as a company
Not only do I love my purchases off you, but your service is the best I’ve ever come across!
Personal to me, rather than a prewritten email!
and, keeping me informed on my request to know when stock becomes available!
Thank you, I will most certainly be purchasing more off you when I move house!
Special thanks to all who work in customer service’s! 👍
17 maj 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hello,
Thank you so much for your lovely review.
We’re really pleased to hear you’re happy with both your purchases and the service you received. It means a lot to know our replies felt personal and that you felt kept informed throughout.
We really appreciate your kind words, especially for our customer service team. We look forward to helping you again when you move house.
Kind regards,
I ordered blinds from New Edge Blinds…
I ordered blinds from New Edge Blinds via Amazon but the courier damaged the box and lost the brackets. The customer service I received from New Edge Blinds was exemplary - someone to actually speak to and really helpful follow up emails to keep me updated. The brackets arrived in 2 days and the blinds were super easy to put up. The blinds look great in my bathroom, are of high quality and really well priced. I would definitely recommend New Edge Blinds based on the quality of the product, ease of installation and great customer service.
11 maj 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hello,
Thank you so much for your lovely review.
We’re really sorry the box was damaged in transit and that the brackets were missing, but we’re really pleased we were able to resolve this quickly for you.
It’s great to hear the replacement brackets arrived promptly, the blinds were easy to install, and that you’re happy with how they look in your bathroom.
We really appreciate your recommendation and your kind words about our customer service.
Kind regards,
Great as always.
Used New edge a few times now - always great prices and fast shipping.
Only issue - the delivery driver required a signature for this order - not needed previously - so had to rearrange the delivery date.
26 april 2026
Svar från Newedgeblinds
Hello,
Thank you so much for your review and for ordering from us again.
We’re really pleased to hear you’ve been happy with our prices and delivery speed.
Apologies for the inconvenience with the signature requirement on this order. This can sometimes depend on the courier service used or the parcel type, but we appreciate this caused you to rearrange delivery and we’ll keep this feedback in mind.
Thanks again for your continued support.
Kind regards,
The service was second to none
The service was second to none
I ordered a blackout curtain rail in antique brass
The quality is lovely and certainly does the job of blocking the light out.
When I had to contact the company on the delivery they was quick to respond and tracked the parcel for me then a back up email to see if it had come .
Customer service very good
Would not hesitate to to recommend this company and especially the blackout curtain pole
Thank you 🙏
2 maj 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hello,
Thank you so much for your lovely review.
We’re really pleased to hear you’re happy with the antique brass blackout curtain pole and that it has helped block the light as intended.
It’s also great to know our team were able to help with the delivery tracking and follow up to make sure everything arrived safely.
We really appreciate your recommendation and your kind words about our customer service.
Kind regards,
The curtain pole i bought was of great…
The curtain pole i bought was of great quality but scratched. The team was very quick to respond and sent a replacement very quickly. Highly appreciated
27 april 2026
Svar från Newedgeblinds
Hello,
Thank you so much for your review.
We’re sorry to hear the curtain pole arrived scratched, but we’re really pleased our team were able to respond quickly and get a replacement sent out for you.
We really appreciate your understanding and are glad you were happy with the quality of the item.
Kind regards,
Broken but brilliant customer service
Blind arrived and was broken. When I contacted the team another one was sent out immediately and arrived a day later. Communication was fast and to a real person. New blind works just fine.
9 maj 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi,
We are sorry to read this, but we cannot see any prior communication from you regarding this issue, so we were not made aware of the problem before this review was left.
If a blind arrives damaged or there is an issue with the mechanism, we would always ask customers to contact us directly so we can review the issue and arrange the appropriate resolution.
Please email us at sales@newedgeblinds.com
with your order details and photos or a short video showing the fault, and we will be happy to look into this for you.
Kind regards,
Roller blind.excelent service.great…
Roller blind.excelent service.great price.helpful seller..thank you...
27 april 2026
Svar från Newedgeblinds
Hello,
Thank you so much for your review.
We’re really pleased to hear you’re happy with your roller blind, the price, and the service you received.
We really appreciate your kind words and your support.
Kind regards,
Curtain Wands
Well satisfied, good price, excellent service, quick delivery. Would certainly use again.
27 april 2026
Svar från Newedgeblinds
Hi Mr Cunningham,
Thank you so much for your lovely review.
We are really pleased to hear you were happy with the price, service and quick delivery.
We truly appreciate your kind feedback and would be delighted to help again in the future.
Kind regards,
Great product with exceptional prices
Great product with exceptional prices, received order within days, well packaged slight issue with the end curtain track contacted and the customer service was amazing new end track sent out arrived promptly the next along with extra replacement if needed. Definitely recommend this company there products are great
15 april 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Mary,
Thank you so much for your lovely review.
We are really pleased to hear you were happy with the product, price, packaging and service received.
We are also glad we could resolve the issue with the end track quickly for you.
Your recommendation means a lot to us.
Kind regards,
Svar från Newedgeblinds
Hi Sophie,
Thank you so much for your lovely review.
We are really pleased to hear your order arrived quickly, in perfect condition, and is now fitted in your window.
We truly appreciate your kind feedback.
Kind regards,
Great customer service
We had an issue with a pole we bought but this was sorted out quickly & efficiently.
Great customer service, can’t fault it.
Would highly recommended purchasing from New Edge Blinds A*
25 april 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Vanessa,
Thank you so much for your lovely review.
We are really pleased to hear that we were able to resolve the issue quickly and efficiently for you.
Your recommendation means a lot to us, and we truly appreciate your kind feedback.
Kind regards
Customer Service…
Parts were missing from my blind package from Amazon. The customer service at New Edge were excellent and my missing parts were delivered in less than 48 hours. Great service from the Service Department
22 april 2026
Omdöme utan inbjudan
Svar från Newedgeblinds
Hi Jim,
Thank you so much for your lovely review.
We are really pleased to hear our customer service team were able to get the missing parts sent out to you quickly.
We truly appreciate your kind feedback.
Kind regards,
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.