Nedbank Omdömen 

After wrongfully debiting over R5000 from my account, Nedbank are refusing to process my refund request based on a technicality which makes absolutely no sense! Steer clear of this bank. They are happy to take your money but, when there is a problem, they treat you like a number and make no effort to understand your situation.

Received a call from nedbank..for the amount of money I spend with these clowns I expect alittle more respect from their call centre agents I hope the calls are recorded and they can replay it the can also close all my accounts and I can give another bank the business

This review is honestly long overdue.

They say one of the most important decisions is buying a home. We are so fortunate that making that decision was with the right individuals and partners.

This has been a journey but after receiving great news of our bond approval we can only be grateful for the people who came along with us in this journey to assist to guide to support and help us get to this end result and outstanding achievement. The application process which we engaged with Navel from Nedbank was an absolutely phenomenal experience! From start to finish, she delivered exceptional service, expertise, and compassion.

The most memorable aspects of our experience through Navel included personalized attention, seamless communication, impressive knowledge, efficient documentation, and competitive rates.

Navel’s unwavering patience and willingness to answer all our questions and her proactive approach to addressing potential issues before they arose was honestly world class.

We are so grateful for the exceptional service and genuine care. This was more than just an application and has become one of the best memories we will have. We would highly recommend Navel from Nedbank when looking to apply for a home loan.

Worst vank ever when it cones to fraud on your account.

I logged a claim on the 5th of August 2024. After being involved in a car accidents on the morning in the 4th early hours of the 4th of August.

4th August accident
- The accident was due to Kudu running across the road. Time - around 00:50. Nedbank left me stranded in the middle of nowhere in the early hours of the morning stating that "family run" was not included in my insurance. At the time of taking out the insurance, Nedbank did not state family run as an exclusion or requirement. In my 20+ years on being insured, my family was was never an exclusion. All insurers have stated that they will get me home safely.

Nedbank requested information on the 6th from the current insurer. The required information was sent on 7th. The agent on the call stated that I will have feedback on the 12th.

The same information that was sent on the 7th was resent on the 12th. I called to confirm receipt of the information, and no one at Nedbank Insurance could confirm. On the 14th of August, I was told that the claim was sent to a senior assessor, who will give feedback on the 19th. On the 14th, I was told that a specialist investigator has been appointed.

I called Nedbank on the 19th. Following up and I was told I will be contact on the 23rd. I called on the 23rd and I was told the 27th. I called on the 27th, and I was told the 30th.

In summary, no feedback on any investigation report or status of the claim

Had a horrible experience again today. Trying to inquire about possible fraud in my account. After 25min nothing was one. The one didn’t communicate with the other. My entire account could have been emptied while he was still asking security questions. Thank goodness I cancelled the card myself. The transaction is still not reported as I suspect he put the phone down in my ear

Saturday morning rushing around to different banks in Lenz re: forex.

ABSA Bank didn't have the consultant, neither did Standard Bank. I went to Nedbank after 11:35 AM at Trade Route Mall.

A kind and pleasant Forex consultant Mr Ayanda at Nedbank assisted me. Considering it was a Saturday having 30 minutes to close with few customers. Mr Ayanda took the time to assist even though the manager was constantly chasing as customers started to be pour in.

Mr Ayanda kept his cool 😎 sorting out all the particulars. It's people like Mr Ayanda in a busy stream that maintain responsibility otherwise Bank's become the reason for customers going to street traders at a time where they offer a service failing to comply on a Saturday.

All hands to Mr Ayanda. If you need Forex. I advise you drop the Trade route Mall Nedbank a call and I'm sure he'll give assistance to anyone in need of Forex.

Praise for Mr Ayanda who is an asset to Nedbank and it's Group.

Nedbank you are the worse bank ever I've been waiting more than 2 months for my trust fund to be payed in to my account and sars already took there Money really it feels like Nedbank is busy stealing people's money

I called beforehand to make sure my card is able to be used overseas and they assured me everything was fine. I was so embarrassed when I tried to buy something at the airport in Denmark the card wouldn't work at all. Of course I spent the next 30 minutes on the phone waiting for answers which cost me an arm and a leg. Don't take anything they say seriously!

Nedbank are by far the worst possible bank when it comes to timely service delivery. They have absolutely no form of time of time management. I entered the bank as the 7th client in que as per their large display showing current que status. I have been sitting in the bank for well over a hour waiting to be assisted to get a stamp to verify account/non-account. It is literally a 2 minute process where they check your ID number against their system to se if you have or if you dont have a account with them. (Also still waiting the time writing this review) Then theres also the fact that that they bring clients in from outside to be assisted, most (definitely not old pensioners) regardless of the people already in que waiting patiently. Wonder how they can claim to be able to manage money if they cant even manage their time wisely. Just absolutely pathetic

Nedbank as mentioned the worst for Credit Cards in SA. Latest innovation is to only allow your Credit Limit to double. Not by the former R500 increments making it virtually impossible for a pensioner like myself to be approved for any limit increases. In spite of me having the previous limit of R2500 and me decreasing it to R2000. Still refusing to return to the R2500 limit saying they are afraid I am taking on too much Credit and me having sufficient funds to pay an extra R2000 into my Bond

What a shocking experience terrible staff to busy chatting to each other , manager has no clue what the teller’s can or can’t do really sad we have to rely on this type of service through out the banking sector here’s the real kicker they probably the better of the lot

Credit Card division the worst in the country. Unlike other progressive Banks they don't look at your overall credit vulnerabilities. Pointed out to them but they keep on with their old fashioned way of looking at criteria. Only way to get issues sorted is the Complaints section. The reasons for the continual rejection of credit limit increases is not affordability but pettiness to why and multiple reasons why you don't qualify despite the upper limit of credit scores in the country. Only way to sort it out is to apply at other Banks until Nedbank becomes desperate in my view. Been through all the Banks. All have their faults but in my view shop around. Going to cancel my credit card soon when paid up. The worst section after multiple applications of Credit cards and months later canceling

I Mason Marescia was an account holder at Nedbank for 4 years. Depositing my wages/salary from my employers. What really disappointed me at Nedbank was that there monthly charges was very high and then sometimes low (monthly fees). The other thing I really struggled with was that I couldn't get a personal loan not even a payday loan (once-off loans). At that time, I didn't have any credit issues with credit checks. Why all the problems with Nedbank. I still have a Nedbank account which I only use to buy airtime or 1voucher vouchers and as a small savings account. Because you make us feel small and unaccounted for...Lol!!!...
Nedbank should stop it with their biased business. Treat everyone with the same fairness please...

Nedbank homes loan and home owner cover took a premium for a concealed home cover insurance while I communicated on time to cancel the insurance and delink it from my bond instalment. I did cancelation on the 26/04/2024 and on the 03/05/2024 I wrote an email requesting them to cancel and delink the old home owner insurance from my bond instalment because I had made a new personalised homeowners insurance that will start on the 15/05/2024 which will debit directly from my bank account. They replied my email stating that the insurance will be cancelled on the 14/05/2024, on the day i will receive a cancellation letter from them which I didn't. On the 14/05/2024 I called and the lay I spoke to told me it was set to cancel on the 18/05/2024 I told her she should cancel it because I can not afford to pay for the same product twice. The lady cancelled the home owner insurance and I received massages of the cancellation, then ask her to check if they did remove/ delink the old insurance premium from the bond instalment she said she will transfer me to home loans. Home loans told me that is was only removed from the 15/06/2024, meaning on the 15/05/ 2024 i payed for the same product twice which will amount to ruffly R1021 for home owners insurance. What I do not understand is why am I made to pay for a cancelled home owner insurance and why should I pay for two similar products. If they new they can only delink in June they should have made the new home owner insurance to start date June to avoid double payment on my side. At this current moment I am not even sure if I will get a refund because the lady I spoke to at cancellation said the is no refund for me and I don't understand how. I am angry and feel cheated by Nedbank home loan and Nedbank home insurance people because I communicated everything on time and I have emails to serve as proof.

on the 29th of April I sent money using western union through Nedbank app. I got a confirmation saying the money will be in the recipient account on the 30th.
the recipient hasn't received the money till today.

I have been communicating with Nedbank and I am given the same answer every day. the answer is we are liaising with western union. nobody is coming with a solution.
when i ask them to return the funds i am told that i have to pay R300.00. i am not prepared for a mistake done by the bank.
It is 2 weeks now and no solution. i called their head office to speak to the CEO and they refused to send me to his office, and they sent me to complaints department. complaints department has also failed. every time i talk to that manager she is saying that are waiting for another dept to give them feedback.
I made my own investigations and sent to them and they did not use the information.
This shows that they dont know what they are doing. poor service and the managers dont respond to calls which is very bad

Totally useless bank, that supposedly has the best technology for security but does not work when you have an elderly disable person where their fingerprints and facial scans don't work. Refuse to help even when the person is physically their and they have all the info but because their systems don't work, they can't help you. Faulty bank protocols that prejudice their clients. Absolutely disgusting. Nedbank Brits mall

I had signed up in my bank account to make a routine payment. There were still a few steps to be completed before giving the payment OK on my cellphone app when the app message came through asking for my approval by supplying my secret code. Fortunately? I became suspicious and did not enter the code. The seconds timed out and thus the payment was not made. At that time my payment called for my approval and this was given.
I have a suspicion - and hopefully I am wrong - that someone at Nedbank had tried to slip in an illegitimate transaction which would have emptied my bank account. Is this possible? Regards, George Craven 082 578 5503.

Good day

I just feel like Nedbank does not care about their clients at all and blaming me for my mom's death.

My late mom had policies including a current account with Nedbank.

My mom passed away 01/03/2024 due to Natural Causes.

Policy could not be paid out due to 6 months waiting period, which is supposed to be waivered (non-negotiable) in the event of a natural or unnatural death.

I submitted documents to Nedbank Insurance including invoices that proves I paid out of my own pocket to ensure my mom is buried with dignity and respect but refused to look into it.

I am writing this review because I'm not happy with the service I received from Nedbank Insurance as well as the Nedbank Funeral Claims department and I require this matter to be looked into.

Only have trouble with this bank!

First off make a complaint to the fraud department that we have paid money for products never recieved and asked for advice and to open a case, we got an affidavit and submitted to strengthen the case, what does Nedbank do? Freeze our account now our money is not available to us and we have a baby to take care of and a house to run. Numerous hours and phone calls later and they cannot give a answer as to why and only keep saying the case can take 4-6 weeks, but they will escalate it as urgent and contact ASAP, well it has been 3 weeks now and everytime it is just the same story. Horrible experience and terrible client services, do not trust them to keep you safe as a client, they do not care