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I reviewed nedbank 4yrs ago for their bad service and today nothing has changed at all,still the most incompetent bank ever.I am not able to log an enquiry because they have not updated my personal details no matter how many times I have called them to.This is not a bank to be trusted.They added an extra R17 000 to my bond account in 2018 without consulting me and up to this day they are unable to give me answer regarding this amount.I was told to let this matter to rest because they have tried to explain and I still don't understand and most probably never will.I still don't understand because this doesn't make sense,it's pure theft to me.Be careful enough not to associate yourself with this company,they are pure clueless bullies with very bad customer service.I started paying for my bond before my house was even built,that too was never explained,they throw terms at you that even them dont understand.Save yourselves the trouble and stress and stay away from them,dont play with your health.

Be Cautious Before Engaging with Nedbank Promotional Offers

Please be advised to exercise extreme caution before participating in Nedbank's promotional investment offers. They have misleading information regarding interest rates, which appear to be false or misrepresented.

A recent personal experience underscores this concern:

- Nedbank advertised a promotional offer promising 8% interest for the first 3 months for those who opened a JUSTINVEST account before 31 March 2025.
- Despite opening the account and investing funds, the promised interest rate was not honored. Instead, the actual interest earned did not match the advertised rate.
- Visits to various branches confirmed the promotion's existence, yet no assistance or clarification was provided.
- The discrepancy was later confirmed by Nedbank’s complaints department, revealing that their own statements for two consecutive months were incorrectly captured !!!!.
- This raises serious questions about the bank’s transparency and reliability in communicating accurate account information.

Additionally, other banks currently offer more attractive interest rates than Nedbank's JustInvest product.

Key Takeaways:
- Be wary of promotional offers
- Always verify terms and conditions directly and keep records of your transactions.
- Consider alternative investment options with reputable institutions offering verified and competitive rates.

Nedbank, shame on you for not honouring your promotional commitments and for issuing inaccurate account statements. Such practices damage trust and investor confidence.

Stay vigilant and protect your investments!

I attempted to open an account as a non-resident, enduring a frustrating year-long process. I submitted hundreds of documents, certified them twice, and sent everything three times to South Africa. Yet, I was met with utter disregard. The onboarding officer, Fuzil Masilela, displayed the worst customer service I have ever encountered. He was disorganized, unhelpful, and created unnecessary confusion throughout the process. I strongly advise avoiding him at all costs. All my effort, frustration, and money have amounted to nothing. This bank exemplifies poor service and an awful customer experience. They never opened me a bank account.

Dishonest and disguisting customer service from the personal loan side as well as the complaints department. I have an agreement with Nedbank that they debited my account on the 28th of each month as this is my salary date. The first time last year they debited my account a day before but when they sent me an sms to remind me the day was as per my salary date. Nedbank decided to deduct it a day before resulting in me to pay bank charges because i had no money i went through the whole thing waited more than a month to just get a refund on my bank charges and stated afterwards that my salary date is the 28th of each month no matter what it will always be the 28th as per my contact papers. So February comes receives an sms from Nedbank stating that my debit will go off on the 28th i accepted it and carried on the 27th comes and Nedbank again decided they are going to debit my account. I phoned and got an excuse of that its because " the system saw i got paid previous month on the 27th and it changed it to the 27th" worse part of it all is that how many months before that i got paid on the 28th!!! Not the 27th!!! I logged a complaint again got the reference number and contacted Scelo that assisted me the first time... The service i received is horrible i need to keep on following up on emails i send in time frames of 5 days to more than a week and just no answer from this person!!! They sent me an sms stating it will be sorted out in the next 21 days we are at 20 days now and no communication no sms no phone call no email nothing was even attempted to sort out this issue and get my money refunded back to me!!! Basically stealing money and just ignoring you as the client. I will never recommend Nedbank Personal loans to anyone!!!

It has been over two weeks since I made an international payment and my supplier has yet to get the funds. Nedbank has not offered any explanation, in fact they have charged me for another attempt at making another payment

I am horrified at the app. It is slow, always has errors and I honestly think it's the worst app I've ever used. I'm considering switching to another bank this is honestly useless.

This is the worst bank ever absolutely disgusted with the service everything about it is bad do not bank with them.I have had this account now for 2 weeks and I've had problem after problem.....

This bank has been double debiting now for months on end ,they do the debit then they debit again and reverse it and charge me for reversal ,I've contacted them their service is so poor I want to close that account , really pathetic service

Very slow responding to queries by email.
I have been with the bank for over 30 years and get very frustrated with bad service. looks like people are promoted not on ability. Say no more!
The website is not user friendly at all. Im surprised nothing seems to be done to respond to the bad reviews.

Absolutely pathetic organisation. I have been with them for 20 years and will now move everything I have with them over to a new bank.

Their internet banking facilities are always down, they do not bother to reply to the email addresses listed, their support lines are garbage and staggeringly incompetent.

This is the worst bank in South Africa, go elsewhere. Save yourself the trouble. Move if you are with them, it is worth it.

I have had a very disappointing experience with Nedbank regarding my home loan. They have repeatedly processed double debit orders and unauthorized debits, causing unnecessary financial stress and inconvenience. Despite my efforts to resolve these issues, they continue to occur, showing a lack of professionalism and reliability. If you are considering banking with them, I strongly advise proceeding with caution.

I lodged a claim for a damaged Worden garage door with Nedbank House Insurance around January 18, 2025. Initially, everything went smoothly when I spoke with the call center agent. The assessor was dispatched promptly and inspected the damage at my property. However, I was later informed that my claim had been rejected.

When I inquired about the reason for the rejection, I was told that the damage occurred a long time ago. I explained to the agent that I had left my house in December 2024 for a holiday and only returned on January 14, 2025. Upon my return, I discovered the damage and immediately made the claim.

I was promised a rejection letter within a few minutes, but after waiting for five hours without receiving it, I called the call center at 0800 555 111 again. I requested to speak with a manager and was connected to a person named Mr Joel Mashego. Unfortunately, he displayed a dismissive attitude and showed no interest in listening to my concerns. I reminded him that listening is an essential skill, but he continued to undermine my questions and insisted that Nedbank would not cover my claim.

My question is simple: Why is Nedbank, a company with a good reputation, refusing to honor what I believe is a legitimate claim? The assessor conducted a thorough inspection and found no issues. However, someone in the office is now claiming the damage happened long ago. If that were the case, I would have made the claim at that time, not now. I am simply seeking clear answers and fair treatment.

poor customer service and difficulty getting a response: from the Funeral claims team.

No customer service or payment arrangements from customer pain points.

Absolutely shit. They refuse to make reasonable payment arrangements or give grace when you are experiencing difficulties in life. I was with them since 16 years old - Worst mistake of my life, If I knew what I knew, I would NEVER open an account with them. Ridiculous. They ignore any and all emails and call back requests. They call back, but no one ever connects with you. They send you legal threats and state you never reach out to them - But I had! NUMEROUS TIMES!!!!! Even now after I had settled my overdue, they still threaten with legal action? Why, I have PAID the overdue. Nedbank does NOT care about cutomer experience, wellbeing or the health of their customers.

Only gave Nedbank a 1 star rating as they didn't have anything lower. I now it is pointless placing a review for them as they do not care and do not read these reviews as they know they are pathetic. After being a customer for over 20 years i am now closing my account with them. Numerous overseas phone calls to their help centre and a certain agent with promises and reference numbers that my account will be changed, this did not happen and i was charged the normal rate. This on an account with only one R116.00 cellphone debit every month, they charge me R240.00 pm for this service. I will transfer the balance on the account over to another bank as i am not in South Africa to withdraw it and wave Nedbank goodbye forever.

We should have an option of walking into a branch and being seen to! We do not always need to deal with the online bot or book stupid appointments!

I am extremely disappointed with the service I’ve received from Nedbank. I had a query that needed urgent attention, but after spending 24 minutes and 45 seconds on the phone and speaking to three different consultants, my issue remains unresolved.

To make matters worse:

One consultant was rude, and when I requested to be transferred to someone more helpful, I was handed off to Ranwedzi, only to explain myself all over again.
Ranwedzi then transferred me to yet another consultant without notifying me, forcing me to explain myself for the third time.
This is unacceptable customer service.

My query is about three payments I made from my current account to a stokvel account between January and October. Although I have screenshots of successful payments sent to the stokvel group as proof, I discovered yesterday during reconciliation that three transactions never went through.

The key issues:

Nedbank did not notify me of any failed/rejected transactions.
I received no notifications or alerts, despite expecting this feature to safeguard transactions.
These transactions don’t even appear on my bank statement, e.g., Transaction Number: 20240708/Nedbank/0047065738741.
I need clear answers:

Why wasn’t I notified about the failed payments?
If notifications were sent, can Nedbank provide proof?
Why are these transactions missing from my bank statement?
I moved to Nedbank expecting safety and transparency, but instead, I’m left with confusion and disappointment. Your service has been a nightmare, and I no longer trust this bank with my money. I will be moving my account to another bank

I will like feedback and way forward in regard’s to my funeral plan claim that I did on Monday at kwa Thema Branch. To my surprise today was expecting funds and the funds are not in my account and what got my attention is when I called customer care, I found out that the is no claim processed yet. Am not sure what to do cause today I must pay for the burial preparations or must I apply same strategy as what happened to Old Mutual to bring the body to the branch. Please give me feedback. Nedbank case number 88428899 For my complaint and am not getting reasonable feedback from the bank, the fault is the bank for not doing the right thing. Now I must suffer because of your incompetence.

UNFORTUNATELY I CAN'T RATE IT -1!
My husband passed away 6 months ago - he had a Nedbank account for many years. Firstly Nedbank took a week to pay out his funeral policy - because the people in the branch didn't use a ref number when they sent in the paperwork. Secondly the other lady in the branch told me that everything is sorted because the paperwork is filed correctly now and I don't have to worry about anything anymore.
Since then the account hasn't been closed, I have been pestered by the call centre that want to speak to my husband to confirm his FICA and then yesterday they phoned again because he needs to collect his credit card from the branch. They even handed him over to debt collectors for not paying his account charges etc in 4 months!!! Everytime I have to explain AGAIN that unless they can speak to the dead they won't be able to contact him at all!!! It is an emotional rollercoaster that ends with tears everytime. I don't know who to contact anymore as ALL the papers were handed in to our local branch including my executers letter - and I was never given back my copies. Needless to say at the time when I had to handle this it was between tears and I was heartbroken so I didn't insist on anything. When you go through something like that all you worry about is getting home and crying where no one can see or judge you. I will NEVER recommend Nedbank to anyone.

Nedbank foreign exhange transactions service has deteriorated the last two years so dramatically that if I could give them negative scoring I would. They rejected my transfer from overseas without ANY notification or explanation, not once but twice twice, and their helpdesk either just rings out or they can not hear me when I try to contact them
I do not recommend this bank and will move away from them as soon as I can.