Nedbank Omdömen 

⚠️ Extremely disappointed with Nedbank. Fraudsters stole my father’s R1 million investment after opening a fake account in his name. Ten weeks later, no feedback, no accountability, no resolution. How can anyone trust a bank that ignores its clients?

On 07 October 2025 my Nedbank account was debited 8 times at R 35.00 for what is called a "PHONEBANK AA PAYMENT FEE"

Nedbank confirmed it was processed in their error and it would be reversed, It is now 11 October 2025 - 5 days later and still nothing has been done.

Needless to say there was no curtisy sms or email stating the problem let alone resolving the issue.

It took me having to see this error on the nedbank app and called 3 times each with a different answer and reason.....LIKE REALLY

Change your banking provider people, Nedbank is slowly going down the drain, way to many problems with the app, shit customer service and no clear answers, this tells me how are they managing my money.

Im done with them

Every weekend night I can never get online to do internet banking....dobyour maintenance or what ever you need to buy not on a Friday night and no one answers messages on the online chat.... had enough im going to fnb because everyone im out with that banks with fnb never has problems

Activation has been pending for two months. Had to go to the branch about 8 times and called them more than 10. Everytime another problem. They are not connected. I cannot use the card or use the money that is on it. Horrible, horrible service... Just wanted to open a bank account and use it in stores.. Apperantly to much to ask.

I cant even transfer my own cash of my nedbank accout.i tried callomg the nedbank customer service,and get trasferred to every department without any help, send countless emails and even the chat service is useless! Ghe worse bank in history

Trying to withdraw cash from Nedbank is a nightmare and the fees to withdraw cash is absolutely insane. After banking with this bank for so many years, definitely moving, what a total scam. Unbelievable that you cannot withdraw your own money, for each R1000 rand you want to with with they want to charge you R100. totally unbelievable

I opened a 2nd bank account as I bought a car from MFC and was informed there will be a kickback, I was assisted by MFC to have the account opened, when on collecting the card it was sent to the wrong branch, I visited Nedbank Rosebank to collect my card, I was treated like rubbish, I walked out.
2nd time went to Nedbank Northgate and the service was excellent, I was issued a new card on the spot. It happened that my card was declined and went to Nedbank Rosebank, reception was great but the gentleman assisted me had a grumpy attitude, when I managed to sort out the issue he turned around mumbling and when I said pardon he rudely said, you used the wrong pin that's why and walked away. I will definitely move my investment and debit account to where my business will be appreciated.

My husband has legal power of attorney, done by a lawyer and notary, because his mother is very ill and fragile and Nedbank would not help him just with a simple statement and discussion - they said the POA doesn't count and his Mom (who is not mobile) must either come into the bank or my husband must apply for curatorship!

I'm going to change banking with them -I've had multiple times that money is fraudulently taken from my account and their customer service is absolutely useless and of no help.

Bank elsewhere save yourself the hassle.

Service standards dropped.
Went to Jabulani mall Nedbank to fica our account. This is the bank I served for years and it used to pride itself with service. What I experienced was shocking. 1stly it was a Thursday, everyone was wearing some khakhi pants and takkies as if they are going to work at a farm. Takkies automatically changes the way you move it was like we are served by tsotsis and the service was takkie standard. Banks used to be a corporate world.

The waiting time was close to two hours while the screen in front of us kept fluctuating. I asked one of the consultant if the time showing was our approx time, she said she does not know. I asked her if she has an idea of how long will we wait she answered with a very serious face, we will be served once they are done with people they helping she does not know when.

Eventually it was our turn, another non smiling agent sitted on a small table right in front of everyone walking in and out with a smallanyana tablet started the process. She struggled with what seemed as slowness of the system. 35 minutes later she needed to go sign on inside a cubicle, 15 minutes later she called one of us. Another 20 minutes became clear the transaction cannot be cocluded because the system is down this is Thursday the 24 Jul 2025. We asked if we should use the account in the interim she said no tomorrow she will call me once the system is back if there is a need to come back or she will complete whatever is remaining.

Later that day she calls to say the system is still down and we cannot come back tomorrow but only on Saturday because she is on leave on Friday. To which I asked is there nobody that can do that in your absence. The answer was NO because other agents also have their work so there is no other way but wait for her, or pray nothing happens to her. she did call Saturday to confirm it was done.

1. Since when does the bank close shop because of a person?
2. Since when has the bank stopped being corporate?
3. Since when banks have cold consultants who can hardly smile and be warm?
4. Why do we no longer have a safe space to discuss than served as if we are buying at street vendors?
5. Since when has the bank felt so comfortable with such a long waiting time?

I verbalized that even the image of that bank looked like a cheap shebeen, multiple colors of chairs and the pallets sitting that one cannot even lean on considering that the time is so long.

Nedbank must up its socks and claim its respect back by professional customer service of warm staff that are dressed as if they respect our money. My level of disappointment is on another level.

THE WORST BANK EVER - MY FUNDS WERE MISTAKENLY TRANSFERRED TO THE AVO MOBI MONEY FACILITY WHICH HAS BEEN DISCONTINUED 3MONTHS AGO ACCORDING TO THE TELLER BUT STILL APPEARS ON MY BANKING APP NOW I NEED THE FUNDS TRANSFERED BACK TO THE CURRENT ACCOUNT I AM NOT GETTING ANY ASSISTANCE FROM THE 24/07/2025

I have never had any major issues with the bank, most of the things I needed were handled very well except for a minor inconvenience that i experience in May. My card was expiring at the end of may, i went to the Mandeni branch where i was residing at the time but the card machine there was out of service for more than 2 weeks.

I’ve had to call the bank five times just to sort out FICA. It’s absurd — they seem to have forgotten that their core function is banking, not endless compliance red tape. Despite multiple calls and providing documents, I’m still showing as non-compliant. Over the past three years, I’ve moved my business portfolios, staff accounts, and family banking elsewhere — and I don’t regret it for a second.

Deliwe from the contact center was amazing! My chat dropped and she phoned me back immediately. Thanks Deliwe!

i called multiple time about the student loan i applied for in jan now it june everytime i call i get attitude or they would ask for my id then leave on hold close to 3 hours ,All i want it the follow up so i can know if i have apply somewhere else

Worst bank ever. Last year I accepted their home loan offer, bad decisions ever. The terms and conditions was that I have an account with them.
The home loan- At first I was paying via debit order on the last day of they month, if the last day is on Monday, they will debit on Friday😭 I moved to stop order and I pay more that they require but they call every month asking if my details have changed😥and also sending me massages telling me I am in arrears and giving me incorrect balance to be paid and advice me to switch to debit order.

The account - I don't know how many times I want to make payment to new account in the evening and the app want me to call the bank or visit the branch, I am talking about a payment of less than 100 or 500😥 . Last I made a payment from municipality app and wanted proof of transaction, I was told to wait for 48hours to get it🥱 there is alot of bad service I experienced and now I am even of switching my home loan to another so that I cancel their account

Bad bank ever last Saturday I was depositing money on the ATM the machine went off and I didn't receive money. It's been 4days since they promised to help me. Bad service they don't care about they're customers the only thing they care about it's money. I'm disappointed

If I could give this bank a minus rating, I would! Disgusting, appalling, couldn't care less attitude that costs their clients untold wasted time and money trying to resolve issues the BANK causes and the client suffers for.

My mother has made NINE trips between Easter and 8/5/25 to get card issues resolved. Every 2 days her card won't work. What's up with that, Nedbank? And please don't expect anyone to DARE apologize ... oh heavens, no!

My mom is 86, lives far from a branch and has had to make all these trips to fix YOUR blunders. No-one has reimbursed her for wasted petrol and time dallied away waiting for service.

She has had the added unexpected embarrassment of trying to pay for services and her card is ... guess what? DECLINED!!

Pull yourselves together. This used to be a topnotch and much respected bank and now it sucks.

I asked Nedbank for a payment holiday, as my wife was retrenched 4 months ago. I have never missed a single payment, and needed time to catch up with other debts. I said I was at risk of losing my house and they responded that they can't help me, and if I don't pay I will be handed over to legal. The reason: "we don't offer payment holidays for that." If you can, do your best to get financed by another bank.

Nedbank Insurance has mishandled my Homeowner’s Cover claim after a flood in October 2024.

Despite submitting my claim in November 2024, it took nearly five months to receive a settlement offer — which did not even cover the contractor-assessed repairs.

They also refused to assess all visible flood damage reported, ignored my formal dispute, and failed to respond for over two weeks.

I have escalated this matter to the Ombudsman for Short-Term Insurance.

Unacceptable service from a major insurer collecting full premiums.