Nedbank Omdömen 

Nedbank Tsakane Mall on the 13th of February I have an account with them with no card I was only using that account to deposit money, today I went there to activate the card apparently the was no money on my account I was told that I have a policy which I don't know anything about, I asked them to speak to the consultant unfortunately I was denied access by the security guard and the workers at the ATM they treated me like trash not a client 💔💔💔

This bank is for the dogs. Never will I deal with this bank again if I can help it.
Applied for credit card, received sms saying approved in principal send the following - id, payslip and bank statements which I did. Then they come back ‘need IT34’ After a lot of effort I send IT34 to confirm income only to be told sorry it can not be approved. Why waist my time requesting documents after sending sms saying approved in principal. Also have all the emails saying only IT34 is required. No other indication was given that application will not be approved.

Nedbank Mams Mall. Pathetic service and only 1 consultant helping customers.

I forgot my card at the ATM. Now I have to stand in a long cue to get my debit card I forgot at the ATM in the same breath you are short staffed. Sies!!!

After countless back and forth with Nedbank customer care, i had the pleasure of speaking to Nhla Kambule who did exactly what i asked for, gave proper thorough information and helped sort everything out in under 30 minutes. Nedbank has given me the run around for atleast a month and after speaking to this young man for not even 30 minutes he had it all sorted out. Thank you once again Nhla.

Nedbank is hands down the worst bank there is I've been locked out of my account for 4 days not being able to buy electricity or food I've called multiple different numbers been to the branch and still nothing I will be moving to absa once this is resolved what a disaster

probably the worst bank you can find in South African, it's called the fraudsters paradise. on online transactions when approving a payment it doesn't tell you who's receiving the money you can confirm . paying courier guy online I received a notification of 20X the amount to bet way. and Nedbank can't do anything about it for 9 weeks. disgusted.

I paid my monthly Nedbank Personal Loan debit order earlier this month when I received my salary on 19th December. (Account # 8005800812601).
This morning 24th Dec there's next to no money left in my bank account because the debit order still deducted as usual.
Why did the earlier payment not auto cancel the debit order.
To make matters worse for me - I'm now told I have to wait 3 working days for the funds to be reversed. At this time of the month with the holidays I will be without funds until 5th January.
And what about other payments that need to be paid at month end????
Terrible

Quite simply the worst customer service I've ever experienced in my life, and not just in the realm of banks. It seems impossible to get through to a human being who knows what they are doing - you just get stuck in an eternal loop of being passed from one person to another, none of whom have any answers, or if by some miracle they do give you an answer, surprise surprise, it turns out to be completely wrong! Emails are ignored, when I call Customer Service I get hung up on or promptly bumped back into the call queue as soon as I explain what I need help with, and the 'client feedback' department (who you'd think would take your concerns more seriously seeing as that's literally the entire purpose of their role) have also been completely useless. It honestly baffles me how this bank is still operating. If I EVER manage to get my own money out of my Nedbank account I will be closing the account instantly and never looking back. Shameful.

Honestly the worst Bank in South Africa, if I could give zero stars I would. But who cares right, even after writing this review nothing Will change, Nedbank will still continue to be a unorganised, unfair, glitchy, disgusting customer banking service. I have a personal loan with Nedbank, my debit order goes off the last day of the month to match my Salary date. Every year on December, an SMS gets sent to ask if they can debit earlier to match my December Salary date. Usually if I don't reply at all they continue to debit as per the normal end of month date or at least from the 22nd onward. This time, an SMS was sent but I never received it due to Spam detection from my SMS app, however regardless, I should have been called to ask if it's okay to debit the installment on the 12th not a measly text. I received no call. My money was debited now again only 2 weeks after my previous installment just went off on the 28th November. Two lots of debit orders in a span of 2 weeks?! Are you nuts?! Now I'm out of pocket and when I called Nedbank they told me there's nothing they can do because they sent an SMS to confirm the 12th. People work during the week, we cannot reply to SMS text, especially ones that goes to spam. CALL US if important moves like this needs to be made, this never happened to me before last December with the same loan. I will be changing banks now as soon as this personal loan is settled. I take personal loans with Nedbank to build credit score and also their offers are quite flexible. But now after being treated like this just because it's December? You're taking me for a ride and I will not be banking with you no longer. I understand that this will not impact Nedbank whatsoever and me falling back, they would not care less, but that's South Africa we're living in. All I can say to the next person reading this. Please don't take out loans with Nedbank, if you can help it at all do not bank with them completely.

I’m at the point where dealing with Nedbank has become a daily battle, and I’ve run out of patience. I’ve raised issue after issue for months and nothing gets resolved. Instead, I’m met with delays, vague replies, or complete silence.

My account was locked without proper explanation. Queries go unanswered. I’m pushed from one person to the next with no ownership from anyone. Even the complaints division behaves as if they’re doing me a favour by acknowledging the problem, yet nothing changes.

I’ve logged this matter on HelloPeter, Trustpilot, and I’m submitting it to the Ombudsman. The pattern is the same: Nedbank ignores customers until things go public. I’m tired of fighting every day just to get basic service from a bank that brands itself as premium.

At this point, I’m demanding accountability. I want a clear explanation for the account lock, a full resolution of the outstanding issues, and a new private banker who actually responds and takes responsibility. The current handling of my account is unacceptable.

I’ve tried every internal channel. Now I’m taking this as far as it needs to go.

I called in on the 28 November 2025 and requested a reversal from Mobimoney Wallet account back to Migoals, Today is the 02 Novem
ber and no funds have reflected on my account 24 -48 reversal timeframe hours has passed.
Why does Nedbank still have Mobimoney active on our banking app yet its Discontinued. Pathetic

PATHETIC customer service- I was charged my debit amount after my account was closed- they reversed less than my due amount in August. No explanation, incorrect statement sent to me by Rosy Joseph, called customer service who apparently cant help now because the account is closed. they owe me R1500. No one responds to my emails or calls me back. I was very polite to them but this is disgraceful. DO NOT get financed through Nedbank!!!

I have been trying for weeks to lower my overdraft limit and nobody can help me. Every time i phone into the call center i get transferred and NOBODY answers the call. It absolutely baffles me how a bank can operate like this. Its the worst customer experience i have ever had. There is no way on earth i would recommend Nedbank to anyone.

A special thanks to Zama Zikhali for her great dipolamitic skills. Kept me calm during my 24 day complaint.

Efficient excellent service by Mr Pitso,Wonderpark Nedbank.He understood the purpose of my visit and was clearly very informed therefore able to assist within a reasonable time frame.

Nigel Pypers, Ettiene Victor, Ashrinee Gopi - Very poor service!!!
A brief background: On the 21st of October 2025 the transferring attorneys requested Nedbank to close the investment account number of ######## with the request that the funds plus interest accrued be available on their trust account on the 25th of October 2025 as they expected registration of the transfer. To date, the payment does not, according to my attorneys, appears in their trust account. On the 6th of November 2025 (last week Thursday), the transfer registered at the Deeds Office. My attorney presented the guarantee to Nedbank to pay the cancellation amount in respect of my bond. My attorney advised me that no debit amount reflects in his trust account. Due to the above, my attorney is unable to make their final calculations in respect of the balance due to me. I needed to escalate this matter that became extremely frustrating and remains unresolved despite multiple follow-ups and assurances. The issue concerns the transfer of property and the associated fund distribution. Despite engaging with your team Nigel Pypers and Ettienne Victor, there has been no noticeable progress. Both of them are making empty promises and I can’t understand where or what is the hold up. Nigel is hopeless. Ettienne is hopeless. I then finally reached out to Ashrinee, which is the regional manager Ettiene reports to. But oh my gosh, more hopeless. I thought Ashiree could do something, but the situation went from bad to worse. Three grown men work in an industry with experience and none of them can help. And I bet no one is going to take accountability. They are going to blame "the system", "confidentiality", "processes needs to be follow" and and and and. The higher I go in seeking help within Nedbank, the more dysfunctional it gets. Don't let me even start with Nigel, because he is the root cause of this mess. Nigel Pypers and Ettiene Victor made so many empty promises (I have evidence of this). I'm not even sure they knew they were lying. It's never their fault. I suppose it's "the system" again. To date: The funds have been reflected in the trust account, but the attorneys are unable to make any payment due to the lack of an updated statement from Nigel Pypers. After weeks of waiting, this matter is still not resolved. This is sickening to the core! Nedbank you are really the worst bank ever! I'm disgusted at your services!!!!

Very professional agent his name is Siphamandla Majozi . He explained everything very clearly and patiently. as a result, i really want to stay on nedbank as a client . I've had no issues since joining them I am glad I moved to Nedbank thank you Siphamandla !

One of the worst banks out there, Booked a car , holding deposit was taken then released 2 days later and then retaken 3 weeks later. Phoned card authorisation and they say it was an issue with Nedbank. But take a guess, The dumb ass at Nedbank says I must call the vehicle hire company to resolve, let me get this straight , Nedbank stuffs up I must resolve? Does Nedbank not understand accountability? Should close shop if that is how you treat your customers. Over and above the actual charge for the vehicle also went off my account.

I wish I could give them 0 stars! My mother passed away 7 years ago! Going on 8 years and we still haven’t completed her estate! This took years and years of agonising, begging and pleading to close up the estate. So much money wasted on lawyers fees! We finally closed the estate last year May, but still waiting on tax. It’s never ending. A whole year and a half for them to sort the tax assessment. Utter bull! Never let a bank run your estate. Pay for a private lawyer, will cost you less.

Nedbank used to be an excellent bank, and I was proud to be associated with them. Sadly, this is not the case anymore. I tried to cancel insurance policies by calling the number provided on their website. They could not find the policies on the system, and I got transferred to somebody else. The process of explaining, proving identity etc were repeated just to be transferred again. Same story and transferred again till the call was cut of. I tried again but the whole thing then started from scratch. Goodbye Nedbank.