Nedbank Omdömen 

Absolutely worst bank - cant cancel insurance, steals my money that I do not owe them and then expect me to beg for my money back, I have spent month trying to cancel debit orders and get my money back - to no avail - 0 stars !

Disappointing experience with Nedbank regarding the handling of a credit facility issue.

I discovered missed-payment entries reflecting on my credit profile for a credit card account that I believed was no longer accessible. My concern was not simply about payment responsibility, but about the lack of communication, the account status, and the impact these entries had on my credit profile.

I raised a formal complaint after discovering the issue and requested clarity on why missed payments were recorded, why I was not made aware of the situation earlier, and why a missed payment was reflected despite receiving a courtesy call from Nedbank advising that the account had been settled.

While my complaint was acknowledged and assigned a reference number, I felt that the responses focused mainly on payment responsibility rather than fully addressing my concerns around communication, access to the facility, and the circumstances surrounding the reporting.

I am still awaiting a full explanation, including communication records, account history, and clarification regarding the missed-payment entries.

This experience has been frustrating, as issues affecting a customer's credit profile should be handled with transparency, clear communication, and care.

The worst bank ever, I regret why did I choose them.

I have applied for a personal loan Monday 15th of June 2026 in the morning and am still waiting and the money even now, I should have went to better bank, why am I still waiting for that money 5 days after.

Nedbank I regret banking with you.

Account paid up and Nedbank do not do their job to close the account and remove you from the credit burua. Pathetic Service.
I was contacted again on my Nedbank personal loan account. The account was sold to the Nimble group. I received a loan settlement letter from them for the amount of R56,899.20 on the 16 April 2026.

The full amount of R56,899.20 was paid in full on the 30 April 2026 into Nimble Credit Solutions account.

Till to date I am struggling with Nedbank to remove my name from all the credit buraus. I have forward multi-pal times proof of payment to Nedbank and it seems to me that the people from Nedbank do not want to do there part and work to get this amount allocated towards the account.

I forward emails to Riaan Patterson & Scelo Thejane multi-pal times and according to his last email it stated that "Unfortunately we do rely on feedback from the recoveries team which creates the delays, however, as confirmed to you this morning the matter was escalated to the recoveries management for urgent feedback".

Why is that, that I must wait for the recoveries team to decide to inform him that they received the money and that the account will be removed from my ITC. As I am feeling now, is that my money was "******" as it is nearly 2 months now and the amount is still not allocated to the account.

I even tried to get it removed from my credit profile by login a dispute and at the credit burau but the "recoveries team" just forward the "old Judgement" to them.

NEDBANK, I OWE YOU NOTHING. If this is not resolved with the period of today and I receive a letter stating that the account has been paid in full and that my name is removed from all credit buraus, I will be forced to contact my lawyer and also all the mayor newspapers to provide them with all my evidence and to inform each and every customer that is dealing with NEDBANK to be on the look out.

This is really not the way to go forward but I have no other choice. R56,899 is a lot of monies which I paid towards this account and the people working at NEDBANK are too lazy to do their job and get an account closed, but to get you listed, that is a while other story, they cannot wait to do so.

I am awaiting a formal e-mail from the CEO of Nedbank stating the next steps to be done going forward. If this is the way Nedbank want to do business, then I will never use them for financing.

Enough is now really enough, waiting nearly two (2) months for an account to be closed, really! If I do business with my clients like Nedbank is doing, then I would be fired a long time ago.

NEDBANK INTERNATIONAL TRANSFER FAIL THEN TAKE over 3 weeks to be recovered!
Nedbank customer response to this was to state oh this happens all the time!

Worst bank ever so incompetent and bad service

I have paid up a Nedbank account that the firm handled atrociously. About a month later, the company won't give me a paid-up letter. I am being sent from pillar to post.

28 May 2026

To: Nedbank Management
Subject: Formal Complaint Regarding Gross Negligence, Failure to Assist, and Potential Financial Liability

Dear Sir/Madam,

I am writing to formally express my absolute dissatisfaction and concern regarding the unacceptable service and treatment I have received from Nedbank over the past two weeks.

I have been a long-standing client of Nedbank for many years, as was my late mother, who sadly passed away on 11 May 2026. Despite notifying your institution of her passing and raising urgent concerns regarding her account remaining active, I have experienced nothing but delays, refusals, and an alarming lack of assistance from your staff and management.

Over the course of the past week, I have personally visited three separate Nedbank branches in an attempt to resolve these matters. I specifically requested that my late mother’s account be frozen immediately to prevent debit orders and any possible fraudulent activity from taking place. Despite clearly explaining the urgency of the situation, no meaningful action has been taken.

I further requested access to account statements in order to verify whether any unauthorized transactions had occurred. This request was refused, despite my providing a signed letter from my mother authorizing me to act on her behalf prior to her passing.

In addition, I have attempted to close my own personal Nedbank account due to the poor service I have experienced. However, I have continuously been given the runaround for the past two weeks. I have physically attended branches, provided my identification card, completed biometric verification through thumbprint scanning, submitted emails as instructed, and complied with every request made by your staff. Yet after every submission requesting immediate closure, I am simply met with additional forms, further delays, and no resolution.

I have also made numerous calls to branch managers, whose contact details I have retained for record purposes. To date, the conduct of your institution reflects gross inefficiency, poor communication, and a complete disregard for customer care and urgency in handling sensitive matters involving a deceased client’s estate.

Please take note that should any funds be missing, unlawfully debited, or fraudulently removed from either my late mother’s account or my own account due to Nedbank’s failure to act after being formally notified, I will hold Nedbank fully liable for all financial losses incurred.

As a business owner myself, I find it deeply concerning that an institution of Nedbank’s size and reputation operates with such levels of incompetence and disregard for loyal clients. Public trust in financial institutions is built on professionalism, efficiency, and accountability — all of which have been severely lacking in this matter.

Should this issue not be resolved immediately, I reserve my right to escalate this matter further through formal legal channels, regulatory authorities, public consumer platforms, and social media. Word of mouth and public accountability remain powerful tools, and consumers deserve to be informed about the treatment they may expect.

I request urgent written confirmation regarding:

The immediate freezing and review of my late mother’s account;
Full disclosure regarding any transactions processed after notification of her passing;
Immediate closure of my personal account as requested; and
A formal explanation for the delays and failure to assist.

I expect a response without further delay.

Yours faithfully,

Taryn Barnard

Morning I am so sad about nedbank I opened account on the 29 of April my account is not working I got to the branch so many times they don't help me and they don't explain to me what is happening i have money in that account and it's my first time opening nedbank am very disappointed

Its been more than 3years since I started receiving my child support grant and I am not happy at all.. Nedbank over charges and have many other unkown momey out transaction..its like we pay for even seeing the name nedbank...I so haaaaaaaqte it..tell me why someone sent you a mere R200 only for it to appear 5days later and short with R59...what are so many deductions for...Im done..I hate nedbank.

If you are a business owner or an individual looking for a reliable financial partner, take this as an urgent warning: Stay as far away from Nedbank as possible.

After years of loyal business with this pathetic excuse for a commercial bank, they managed to paralyze my operations in a single day due to sheer internal incompetence. I received a FICA renewal notice on the banking app and completed it immediately. Instead of processing it, Nedbank arbitrarily slapped FICA restrictions on my account today, locking me out of my own funds.

Trying to get this resolved was a descent into bureaucratic hell. I contacted the call center three separate times, only to be met with useless, clueless telephonic representatives who are entirely incapable of resolving basic administrative issues. They are clearly just bodies filling seats, unable to provide a single shred of actual help.

When I finally tracked down my supposed "Relationship Banker," Mokone Robert Motsoane—who effectively had to be raised from the dead after ignoring two explicit instructions to contact me earlier today—he had the absolute audacity to casually tell me he was "busy with due diligence." The utter arrogance and lack of urgency is staggering.

This is how Nedbank treats long-standing clients. To them, you are a nobody, a fool to be ignored while they restrict your account and cripple your business without a second thought. There is zero customer care, zero competence, and zero respect.

I demand that Nedbank immediately remove Mokone Robert Motsoane from my portfolio and assign a relationship manager who possesses a baseline level of empathy, professionalism, and basic communication skills. If this shambles of a bank cannot resolve this immediately, I will be moving every single one of my business and private accounts to an institution that actually understands service delivery.

I would like to thank Nedbank for the excellent service and support I received. I had a problem where a company was deducting money from my Nedbank bank account without my permission, even though the company was not under my authorised mandate.
After reporting the matter to Nedbank on Monday the 18th of May 2026, they assisted me professionally and gave me a dispute form to complete. Once I filled in the form and emailed it back, the issue was handled quickly, and my money was paid back to my bank account on the 21st of May 2026.
I truly appreciate the efficient assistance and customer care I received from Nedbank. Thank you for taking my concern seriously and helping me resolve the matter successfully. I would definitely recommend Nedbank to other customers for their reliable and supportive service

Good day.

I visited netbank in Western Cape, Plettenberg Bay in The Markert Square because i needed to close my account. Mr Ryan S, i know his surname starts with an S😁. So Mr Ryan S was very polite,professional,kind,helpful and provided me with all the information i needed. He was flexable and answered all my questions. Mr Ryan was patient and worked very well with me. I got out there in a jiffy especially of the short que but also due to his excellent and fast service.

The Manageress was also helpful and kind.

I would highly recommend working with Mr Ryan.💯

Kind regards

Nikita
🌻🌻🌻

My husband has been trying to close his account for ages and they just keep taking money from him! this bank is a virus, don’t ever use it, they just charge you unnecessarily and you end up losing your money, it’s not safe with them!

update: took over an hour on the phone to get someone to close his account and listened to this woman try to sell him a new account!!! after listening to why he wants to leave! this bank is straight up garbage

One of the worst banks I've come across to date.
Upon settling my credit card in full (Which I disclosed) they still had the audacity to bill me over R500 a few weeks later for a service fee. I beg your pardon???? for a service that I have not used and SETTLED IN FULL!!!???
If you think that NEDBANK has your best interest as a client please reconsider. I will be moving all of my banking without a doubt.

I am extremely unhappy with my Nedbank credit card experience.

I have not used this credit card in close to 2 years, yet my balance continues to increase despite me making regular payments. Instead of going down, the amount I owe keeps rising, which makes absolutely no sense.

What is even more concerning is that Nedbank has been debiting my account amounts that I did not agree to. These amounts seem to be decided without my consent, and there has been no proper explanation provided.

I have tried to do the right thing by paying consistently, but it feels like I am being penalized instead. There is no transparency around how the balance is calculated, what charges are being added, or why my payments are not reducing the debt.

This situation is stressful and completely unacceptable. A bank should act with transparency and fairness, but this experience has been the opposite.

I would strongly caution others before taking a credit card with Nedbank.

I tried to reopen my business account with nedbank small businesses division. Was helped by a guy called Monde Cele. He changed my details without my authorisation and I had to restart the whole process again, in the end he hung up the phone on me without being of any assistance other than undoing the progress I had already made. Very bad experience

Hi Nedbank

I’ve been a Nedbank client for many years and I am deeply disappointed in your service. I wanted to pay my funeral policy but it lapsed on the last day when I wanted to pay. So now I have to do a new policy and have a waiting period of six months. I had this policy for many years now which means all the funds I paid over years are now lost. I will definitely consider moving to a different bank.

Rgds
Crizano

Nedbank Westgate Mall really does not treat clients well. These women at front desk must be replaced they are not client centric, every month o go there u wait for more than a hour the last handling cash services and yes I bank with Nedbank this women ask me every month before wantin😬g to help me that I am a client😙 every month same client comes, like she owns the bank can u train the staff that they are employees and the role is to provide service. When that lady goes on lunch the branch stands still because only she can do her job. The manager sits behind close doors and does jack . Terrible service 🐕‍🦺

Shitty app shitty customer service. I can only change banks once a year at my current job otherwise Id be outa your hair