Nedbank Omdömen 

I am incredibly dissapointed with Nedbank. My Father worked for them for many years. Almost his whole working career and have had my accounts with them since I was young. On Friday 22 March I went to the Cape Gate Branch to deposit R2500 that my child had saved up for himself. The ATM malfunctioned and swallowed his R2500 with no slip or reference or anything. I went inside and was told that I would now have to stand in a very long queue to report the matter. With my child, who was crying. Which we did. We received a reference number and I have phoned the call centre multiple times since then with no result. As of today 11 April that amount has not been returned to my account almost exactly 3 weeks later. In fact they turned it down, and had to re-open the case after I phoned again because they assumed that an EFT of R2500 made close to that date was the money from the ATM. I mean, the difference between an EFT and cash deposit should be fairly obvious. It is ridiculous that they have not been able to resolve this and I shall certainly be moving my accounts elsewhere.

I contacted your customer service team. Unfortunately, I was met with a lack of professionalism and assistance from the representatives I spoke with. Despite explaining my situation and seeking guidance, the agents appeared disinterested and were not proactive in providing solutions

Good day

Today on the 8th of April 2024 me and my fiancé were at Nedbank branch Eshowe KZN from 11:00am we sat on the the line until 14:10pm waiting to be assisted with the Nedmoney App that was suspended and to reset card pin. With no transparency or communication as to why it was taking so long and with only 3 employees assisting a line of less than 20 clients. This was a true reflection of bad customer service because even if they were experiencing system issues but to be transparent with us as clients waiting could have eased things up than for us to sit there like we at the Department of home affairs. The unfortunate situation with this was that my fiancé was at the branch on the 6th of April after waiting for long to get to a consultant and consultant refused to assist him and Nedbank employee Mbali said they are only assisting clients with card replacements only if it has expired other than that she can not assist him because it was his negligence to exceed card pin tries. They failed to assist with reactivating the digital profile that was suspended for no reason as far as he is aware.
Please look into the service that is given to clients at branch level because it is utter nonsense and unacceptable to experience. Even the Queue ticket system was not utilised we had to move around the chairs like we at the Department of home affairs with the worst client service. It was bad enough to sit for more than 3 hours in line and to leave without being assisted fully and told us we should contact their fraud department on our own and find out why the digital profile was suspended. For a moment thoughts came in as to why are we really banking with Nedbank if you are going to have a problem that sends you the branch to be assisted and only to experience poor service like this. Look into your service and train yours employees how to better service its clients with Energy employees need to show that they are alive and keen to assist because todays consultant even uttered the words “ I’m supposed to be gone or knocked out but I’m actually doing a favor now”, even if what she was saying was the truth but she could have atleast shared that with her colleague and not for us clients to hear that. Because it reflected a bad image that she is doing us a favor when she is sitting there working and company paying her for the time she is at work. Please share this feedback with the particular branch and its consultant because we don’t want to close our accounts because of a few individuals that can’t carry themselves professionally when at work, thinking they are doing us a favor.

Thank you.

Client
Miss SP Radebe

The simple task of getting two Travel Cards failed. After the quoted date of 31/03/2024 I went to Nedbank and no cards there. But that's not all. My new GARAGE CARD doesn't work. I'm told to phone 0800555111 to sort these items out. Why don't they resolve in house after the client has found a flaw in their system. I'm sorry to say that Nedbank belongs where the oligarches of the country operate.

All I have too say is I'll be closing my account soon.The bank charges are so unreasonable. Paying a fixed amount every month and still they deducting R1.5 for buying airtime,electricity or anything.My word my account is always in a minus.I stopped a debit order and guess what they took a whole R75 for that.Im done!!!!!

My friend's mother passed away and Nedbank were the executors of her will. He was absolutely blow away by how expensive their executorship was and how many hidden deductions there were. They say 4% but it was much more than that. He was really angry about it but there was little he could do about it.

so we have decided to do our wills through a family lawyer as his company is more efficient, reliable and trustworthy. We've started to worry thw trustworthiness of Nedbank when executing peoples estate. Besides, I wouldn't want a crappy bank like Nedbank to be wrapping up my estate and getting all that cash out of it.

Moral of the story: Don't appoint Nedbank to be the executors of your will. they are a RUBBISH bank.

Here we go again...another soul sucking money grubbing entity making a sh*tload of money out of its clients, but not equipped to provide any form of satisfaction whatsoever (except the convenience to draw money). Get you ducks in a row, Nedbank! Update your system and get it in working order! After all, I am paying for your services! And stop assuming that I'm wrong or lying when I say "the new ready-to-use replacement debit card does not allow me any transactions"! I'm going on vacation tomorrow and now I have to waste petrol on driving to a branch during work hours to sort out your mistake!

This is the worst bank in SA . Don't put your money here! My account was locked several times for no reason! When you call them or go in the branch they will just email a higher department which does nothing! You call complaints department they also email that higher department which does nothing and you spend days waiting playing the game of emailing!
Stay away from this bank! They lock accounts for no reason while they are busy using your money elsewhere. Such a disgrace!

Nedbank it's useless it's been two months now since my account has been blocked they don't call or do anything run away from this bank it's useless

This bank is honestly the worst I've ever used. You constantly have to chase them for urgent matters because they never get back to you. Nothing is straightforward or easy. If you have the option, I highly recommend avoiding this bank altogether.

I was at Nedbank Waterfall Mall branch on the 1st March,after waiting for a half an hour when I got to the teller I was told they are off line. Today I went to the same branch and was told they are offline. I received a settlement amount for my vehicle yesterday 1st March when I wanted to pay it up in full today 2nd March the settlement amount had increased by R36.00 despite the e mail stating that the settlement amount was valid to the 8th March

I phoned in the 27th of February to make arrangements, for n debit order just to move one month on on my personal loan that I have with them because I recently received a section 189 letter from my employer, and I did got n new job and needs to relocate and then that debit order went of , I asked them just to reverse it please and the Manager states that they wil not do that , and I explained to hem that I did made a arrangement and that this is for my new job so that I can be able to pay this loan back normally from then but now I stuck I can't move and start my new job so how do they want there money now , if I can't move and start my new job ? I feel that , I have been lied to and this in a banking industry,this is very bad ,I am also going to move over to a other bank were I now that would be someone that would be able to assist a person

Nedbabk charged me R102 for withdrawal at another bank. Worst bank ever, I'm definitely changing banks now. I've called more than 3 times 2 query their monthly charge coz they're insane but even the Agents fail to give me proper explanation

Hate is a strong word but I hate the NetBank update they did a few months ago mi hate that I can’t see my balance until I have logged in.

I have been unable to access my account for over a month, the branch is not responding to my emails and as I am overseas I cannot go into the bank to deal with this in person.
There is a total lack of accountability for resolution and absence of respect for paying clients, neither is there any consideration for the hardships caused by inability to operate my account.
As soon as I can access my investments I shall be looking for an alternative banking partner.

Nedbank - no support or customer service
While outside of Namibia Nedbank's EFT payments are impossible due to OTP codes service being not operational.
Nedbank does not react to numerous requests sent to solve the problem: managers Denillo Cloete and Bernard Gurirab ignore e-mailed requests. Result is impossibility to make EFT transfers. Nedbank however duly charges hefty "service" fees every month without providing service.

End of October 2023 I lost my bank card and they transactions that were going on that I don't know obviously I blocked the card on my app but still went on.. I went to rosebank branch for assistance and they told me they can't assist me on this matter and they told me to call Nedbank fraud department.. OK I did that I called the fraud department to report the card they were still transactions going on.. After that they called me the next day to ask few questions regarding the transactions and then they told me they investigate the matter and it will take 6 weeks after that I never got the feedback from they no email no message no call from them the next thing am getting threat messages from Nedbank that I owe a loan very disappointed client I will go to the branch pay the so called loan and close this account I can never refer anyone to bank with nedbank poor service

I wouldn't say that I've had the best service from Nedbank itself especially with trying to close my accounts as I have immigrated. I was transferred to a very helpful lady called Lucrecia from the Vincent park branch and she has earned every one of these five stars. Incredibly efficient at her job and very friendly over the phone. We'll done.

Besides issues with Credit Card increasing Overdraft. Now can't seem to get the expertise to have my Bond term reduced after extra payments monthly.
Seems the training in Nedbank in general is not up to standard. Still waiting. Premium approved but no further action.

Double Debit after an arrangement was made, when I query the issue, I am met with very rude consultants, who are interested in proving that I missed payments, than correcting the miss alignment between collections and arrangement, and addressing the matter with questionable customer service and limited product know-how.

Personal Loan Department: Mpho & Tintshwalo who seem to NOT know the basics general Ts&Cs of a PL Contract.