Nectr Omdömen 318

Was informed that I could not sign up due to not meeting their credit requirements. You obviously need to be mortgaged up to the hilt and have frequently applied for credit to get a good rating by the company they use. Ridiculous!! You also can only sign up online and with either direct debit or credit card payment.

I tried to switch my electricity provider to Nectr, filledout the application and submitted. After 2 days I get SMS saying application has been declined due to not meeting credit requirement. I did not ask for 15 mill loan, but electricity at my home normally I pay 120-150 per month, WOW. I did not know Nectr is a kind of bank, super, better to keep away from these guys, there should be a catch. Nice experiance , why did I applied, my BAD!

Have been trying to get someone to reply via email and chat for 9 days due to personal reasons of hardship. No reply! Not a single one! And on Saturday night I get a message saying my power is being disconnected, and I tried to call the number provided and they are not open on weekends! Absolute joke to get anyone to talk to me.

Great experience from the moment Luke at Nectr came out to look over the requirements to the install . All managed extremely well and communication was on point . I knew what was happening when and how, paper works was seem less . System installed and working well . Great job

I'm wondering what a controlled load is on my account. I was told by Nectr that it has something to do with the phase you're on. It's a scam and it's how the system works. Australia the lucky country with the most expensive homes, cars, real estate and power bills in the world.

Organized an appointment for a site visit with for a solar battery, only for the rep to cancel the appointment, reschedule and then never show up. Two days after the no show I still haven’t received any contact. Judging by my experience and a lot of other negative reviews it was probably for the best.

The person who spoke with me on the phone was friendly enough.

But when I described my situation was condescending and told me that my situation did not make sense.

After making a booking to send a person out, the time that was booked was not the same as what was discussed on the phone.

After meeting the friendly people at nectr it became apparent that their after rebate pricing on like for like systems was significantly more expensive. (21k vs 8k)

I wish them the best in this current competitive market.

Received a letter threatening to disconnect me. I've never heard of them. My electricity account is with someone else. Made a formal complaint to EWOQ about their standover tactics.

We have solar and have just realized after noticing our power bills were getting higher that they have dropped our solar rebate to 0. So they are happy to take it which we generate more than what we use most days by double. When looking back on our bills as they were direct debit so didn't really notice until they went up and up they changed the rebate to 0 July last year. We are now looking around for a new provider that doesn't cheat their customers.

Nectr has been by far the worst energy provider we have ever been with in terms of customer service, readings and billings. It is by far the most illegitimate business structure when it comes to billing and ensuring you pay for a service that is NOT provided which goes again the Australian Consumer Law. We initially signed up with Nectr as they serviced our area, seemed affordable and flexible. We NEVER miss a bill, always pay on time. We disconnected from Nectr and moved to another energy provider due to the 200% almost hike in their fees in our area, when we looked it said they're no longer servicing the area (we live in 4127 QLD so it's not rural) so we decided to switch. They then did a ridiculous summary for a final bill and charged over $300 for 9 days usage, with an estimate on nothing for a final bill rather than an actual meter read for a closing of the account. When enquired, we can no longer access our account/billing as its been revoked a few days ago since the switch and an email response with a "too bad so sad" type of nature when we sent through the ACTUAL meter read. We own an electrical company so are not stupid or unaware of how energy works/ the meter readings. Absolutely disappointing and will be taking this further if not rectified. The constant issues with guestimates, incorrect meter readings, over charging, under charging, the averaging is wild and I dare say the amount overall has been a total joke. We are fair and reasonable consumers/ customers and pay what we need to, though paying over $300 for 9 days of usage in this economy is a bloody stretch. DO BETTER.

I needed my account sorted out and it was done very quickly and efficiently. Very happy with Nectr.

AVOID Buyer beware. As soon as you try to leave, NECTR start making your life difficult.
I called yesterday as I am moving home. I spoke with Christine who said I needed to re-sign all over again, give my debit details and ID over the phone and they can not transfer account to new home. I was also told if I disconnected today it would be done 30th. I said I would find a new provider and notify via email of my disconnection but she ignored me. I was told to notify by 3pm so the date would apply. I emailed same day at 2:45pm.
Email ignored. I then received an email from Christine to reconnect. I replied say I had notified of disconnection and to action the request. Ignored. Next day I received an email from Christine at 3:07 pm saying I had to reply by 3:00pm or the new disconnection would be 2 days later. How can I meet a deadline past. I was asked all the same questions i had answered in my original email. I rang to complain. I spoke to Krizza. She had me on speaker and I could barely hear. She said she would try to honour my notification date but soon after I received and email saying the disconnection was the 2nd. All you get is offshore call centres and they are rude and money hungry and try not to push through disconnections all for a meesly few dollars. They say they are low in price but they never do an actual read so we were stung a lump sum. Even after sending through self-metre reads they do not honour them. Stay away at all costs

I have had a number of requests recently by email regarding billing and payments. I have received fast and detailed information from Krizza. This was a great experience and has helped me immensely.

Do not use their VPP, its an excuse to drive up your grid usage to charge the battery, they will also stop you from using your own battery power that the solar system has charged it to. Blatant bait and switch scheme that is not mentioned when selling it to you. Not to mention they lie and say you do not have to be on the vpp for a battery plan until you work out they are ripping you off.

Foreign owned and absolute scammers! Bye bye Nectr. You won't rip me off again!

Don’t trust Nectr and be careful about signing a contract. We had battery installed (LG) it ended up being one of recalled batteries, but this was prior to it being recalled. So Nectr didn’t believe we had a problem of an overheating battery so this went on for weeks until they sent someone out to check and replace defective battery. So we were lucky a house did not burn down. Please do not trust this provider they are not honest in their dealings with you and they are nice until you sign the contract and then they change and the under hand stuff starts. Please really investigate and look into this provider to signing anything. One day in the future this provider will identified charge with offences against the consumer’s by the ACCC.

Had a great response from Trish at Nectr today as we needed to include others on the email and notification list for medical reasons. Also had a minor technical issue with the installed solar and backup system which hopefully should be resolved in the next few days.

Regards, Scott

when asking something online, it takes a long time to get a answer, and even then , the question wasn't asked properly. also, on the bill it used to state actual read and estimate, but now is all estimate. they advertising with $ 50 for getting someone to sign up. but it does not show up on my account when logged in, while we both have paid our first bill.........

I have been working with Jessa from Nectr-
Jessa has helped me out on a few occasions now with enquiries and the sorting out payments-
It’s terrific to actually deal with a person and especially when that person is as helpful,friendly and professional as Jessa!!!
Very happy to be with Nectr and more than satisfied with the EXCELLENT customer service!!!

👌😃👍
Damien Mcknight