We received service above and beyond at the Rochdale Store today from Nic, she was helping us to consider different sizes and widths of boot until we got the exact right "fit". She advised on the rig... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Went to Naylors to buy boots couldn’t get any to fit me, but Nic was absolutely fantastic, loads of patience and fun. Would definitely recommend Naylors and I would ask for Nicola.
Lousy weather where retail therapy was called for. Went looking for gilet and fly mask and as afterthought asked about riding hats as previously been unable to find something that fitted. Nic was gr... Se mer
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We visited today after booking to use the horse simulator. We have never been before and were really impressed. The store is clean and very well laid out AND has public toilets. Tash was such a lov... Se mer
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Företagsinformation
Om Naylors - Rochdale
Skrivet av företaget
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareKontaktuppgifter
Bridge Point, 100 Mellor Street, OL11 5AT, Rochdale, Storbritannien
- 01706 631909
4,7
Utmärkt
396 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have been a regular customer to…
I have been a regular customer to naylors for many years even when it was a little shop.
The staff have always been knowledgable, friendly and always happy to help in anyway, they are an amazing team!
Unfortunately in recent months it has had massive stock issues, I’ve now had to be unloyal and shop elsewhere as they have stock issues. I can’t buy things that I need to provide for my horse on the daily and clothing range doesn’t seem any different than 3 years ago (which I’ve already had). Seems to be slipping slowly what used to be my number one go to.
7 april 2023
Omdöme utan inbjudan
Svar från Naylors - Rochdale
We are happy to hear of the great experiences and service provided by the team you have received during your visits to our Rochdale store. We hope to continue to provide this upon your future visits.
The feedback regarding the stock held at the store will certainly be reviewed and improved upon. Here at Naylors we strive to provide our customers with a varied range of products covering their needs as much as possible.
Massive thank you to Hannah and Sian
Massive thank you to Hannah and Sian. Super helpful staff. Great fitting service. Came away very happy. Well done Naylors Rochdale team great service as always
7 april 2023
Omdöme utan inbjudan
Anne was extremely helpful fitting…
Anne was extremely helpful fitting boots and two riding hats. Super service and lovely store.
5 april 2023
Omdöme utan inbjudan
Amazing customer service
Amazing customer service. Anne was extremely friendly and always happy to help
5 april 2023
Omdöme utan inbjudan
I’ve just been in and used the…
I’ve just been in and used the mechanical horse Ann was great thank you
5 april 2023
Omdöme utan inbjudan
Thank you Sam for helping us today.
3 april 2023
Omdöme utan inbjudan
Amazing staff
Wow what a great customer service experience we had today getting my daughters body protector.
We were served by Sophie S and she was so helpful and patient, my mum said what a nice girl she is and how she was going to ring up and let them know how good she was.
We will definitely be revisiting
2 april 2023
Omdöme utan inbjudan
Sophie really took her time to make…
Sophie really took her time to make sure that the fitting of both the riding helmet and the body protector was absolutely spot on. I could tell that she was looking out for the best interest of my daughter and I totally trusted her.
2 april 2023
Omdöme utan inbjudan
I was assisted today by Anne
I was assisted today by Anne, she spotted me like a lost puppy, as I was shopping for a gift for my girlfriend she saved me so much time and gave me a variety of all the options, I’d run out of nice things to say about Anne if I started a list she made me feel very at ease from how I felt when I walked in (lost and overwhelmed) Anne is a pleasure to the store in my opinion thanks Anne! George
2 april 2023
Omdöme utan inbjudan
Brilliant hat fitting thanks.
2 april 2023
Omdöme utan inbjudan
Very helpful and patient :)
We were served by Danielle M who was extremely helpful and patient with us whilst trying to fit hats & body protectors today!
1 april 2023
Omdöme utan inbjudan
Extremely knowledgeable when fitting body protectors
Sophie S fitted my 12yo with a body protector, she was super helpful and very knowledgeable about the product.
26 mars 2023
Omdöme utan inbjudan
Another successful visit
Another successful visit. Staff always so friendly, knowledgeable and helpful and always happy to help me find what I need.
25 mars 2023
Omdöme utan inbjudan
Unused simulator with staff standing…
Unused simulator with staff standing around with clearly nothing to do not willing to allow ride on simulator because it had not been booked online.
25 mars 2023
Omdöme utan inbjudan
Svar från Naylors - Rochdale
We are sorry to hear that you have been left feeling unhappy following your recent visit to our Rochdale store.
We do ask that the simulator is booked via the online form, with our customer services team or directly through the store to avoid any disappointment. Walk in customers are welcome to use the simulator providing it is not booked as sessions do take 30 minutes.
We have raised your feedback within the business to improve upon on in the future.
Anne was lovely and helped me find a…
Anne was lovely and helped me find a new pair of riding boots 😊
24 mars 2023
Omdöme utan inbjudan
Helpful staff
22 mars 2023
Omdöme utan inbjudan
Really helpful staff
Really helpful staff, but they are becoming restricted by the availability of stock. Never used to be a problem!
18 mars 2023
Omdöme utan inbjudan
Svar från Naylors - Rochdale
Thank you for taking time to leave us a review, we are glad to hear that you have received a great instore experience with our staff. The feedback regarding stock availability has been raised within the business and we hope that we can be of assistance in the future
Great staff, stock disappointing
Have loved this store for a long time, but recently disappointed with the limited choice of stock on offer. The staff are brilliant, knowledgeable, really helpful. Shame they are being let down on product availability. My friend recently visited, got the advice, but had to buy elsewhere, she also has a gift voucher, but didn't find anything she wanted to spend it on. Missed opportunity! Come on Naylors, your staff are proud to represent you, they deserve better
21 mars 2023
Omdöme utan inbjudan
Svar från Naylors - Rochdale
Thank you for your review, we are pleased that your instore experiences with our staff have been excellent and they have been able to help you. In relation to the product availability, we will feedback your review within the business as we always aim to meet our customers needs as much as possible. We do hope to see you in store again soon.
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