Naxir Omdömen 

Some features on my cane had stopped working very soon after I purchased it, namely the alarm, red safety light, and then the flashlight. As all of these features failed so soon after I had installed new batteries, I assumed it was not a battery problem. I called the NAXIR “help” number expecting to get the run around with a AI robot, but reached a very friendly and helpful NAXIR representative who stated that I would soon be contacted by someone who would be able to find a solution to my issue. And, I did immediately receive several emails from NAXIR voicing concern about my cane. The latest email came from Rachelle, who suggested that although I had installed new batteries upon receiving my cane, I should try switching these out with different batteries. Lo and behold, all of the cane’s cool features are again working. I am very impressed with NAXIR’s Customer Service team.

Paid for expedited processing but not getting my order expedited!

Customer service is very efficient and courteous. The product is very sturdy and provides safety features that other canes do not.

The cane we purchased is a good choice for my husband, He likes the different features on it.

The Naxir stick is superior to the one I had previously bought. The base is wider, the batteries stay in place as the door fixes strongly.
When there was a problem with one of the base feet the company responded swiftly to my email and are sending a replacement stick.

The light and alarm did not work, despite changing the batteries three rimes.

The shoes are great for walking and help my balance. The only issue is that they start to feel uncomfortable after a while when you're sitting down. You just have to take them off for a while and put them back on when you're ready to go walking again. I don't consider that a serious problem, however.

I consider this to be a first class company.
I dealt with a human which makes a change.
Their product is also first class. I would buy from them again.

The fact that I will get my money back, and keep the cane? Worked for me. Thank you.

I had a problem with a purchase and when I talked to them about it they immediately sent me a replacement. They were very helpful.
John
Mississauga, Canada

Quick response time and I received more than expected.

The response to receipt of a defective product was almost immediate and concluded to my entire satisfaction. A replacement is already being prepared for shipment

Product did not suit for me but i have been looked after.

Acknowledging the offer presented was honoured & applied with prompt no fuss efficiency.

I TRIED TO SHORTEN THE CANE, BUT ALL IT CAN DO IT LENGTHEN IT. !!!!!! RIDICULOUS. IT SHOULD SHORTEN, BUT ALL IT WANTS TO DO IS LENGTHEN. I TRY USING IT AROUND THE HOUSE EVEN THO IT'S TOO LONG FOR ME. I DON'T THINK I SHOULD TAKE IT OUT IN PUBLIC THO. THANKS. MY EXPERIENCE HAS BEEN SINCE DAY 1.

Quick response and impressed with customer service!

I received a stick that wasn’t working as advertised with the light and alarm. I contacted Customer Support Team and was advised to attach a video of my stick, showing the steps followed and used to try to turn on the light and alarm etc. Ali & Rachelle responded to my emails in a timely manner and advised she had watched the video and contacted the appropriate Team to view also. Ali emailed back with apology for my problem and advised another stick will be despatched to me asap and I would not be required to send back the faulty stick. The support I’ve received has been excellent and would like to commend Naxir for engaging great Customer Support Staff for that Team. I’ve received the replacement stick and it worked perfectly first time as per the instructions and I’m very happy with this outcome. I love my stick and it lives up to what Naxir advertise. I feel very confident now going out, knowing the assistance the stick gives me to get out of chairs, the car and any situation without having to ask for assistance by anyone and it’s freedom for me. Naxir, your stick really does live up to what you advertise about the product. Many, many thanks to all involved in resolving the matter promptly.

I had made an error when ordering the product. The company quickly responded and straightened out the issue. I'm very happy with the experience.