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Nae was amazing on the phone and helped me figure out exactly what my skin needed. She took the time to ask great questions and she was very nice!

Great customer service. Made sure my issues were heard and gave me some suggestions to help. moved my ship date out.
great customer service

I called to delay my shipment and Nichole was very helpful. I've enjoyed the product and had good results, but often neglect to take it with me when traveling, so I have some extra and didn't need this month's auto-ship, but she sorted it out with no issue.

Nae Provided amazing customer service when I called today. She was quick and efficient with a solution, pleasant in the phone and very helpful. I highly recommend!

I got the prescription retinol and was almost at the end of my month trial. I felt i need more time before assessing if I wanted another 2 month supply so i called to cancel the auto renewal. Nae made my day! She let me know about common mistakes when using the product (which I was doing) and sent a free moisturizer to help combat my dryness issues. Took less than 10 minutes but i left more informed and more confident about this brand. She was awesome, hoping for good results.

Nichole is outstanding! Extremely helpful…
She took the time to explain the different levels of the product and helped me to understand the correct way to use it!
It is rare to come across such a wonderful representative these days, who can really help the customer.
I will come back just because of Nichole!

The product was good, out of my price range. I spoke to Nichole in customer service and she was amazing. I was expecting bad customer service after reading reviews but she proved them wrong. I was able to cancel no problem

Sheila handed my delivery issue very professional and quickly - she was fantastic!@!

Customer service was very helpful when I called to cancel my prescription. I got through to the rep, Samylia, quickly and my issue was addressed quickly.

Sheila was very friendly and personable. She helped me place my order and even found me a discount! She also postponed my kit shipment. I have never had a bad experience with their customer service.

Nichole was very helpful. I called regarding some confusion with the payment/shipment setup and she was very kind and polite in explaining to me. I do really enjoy my Nava product, I just don’t need to use it that frequently, as I have sensitive skin. I’d like to see some way for the user to be able to delay or postpone a shipment on the subscription via the online platform, and also email notification that the product is going to be billed and shipped. I’d feel better in control of the experience. If she hadn’t been so helpful, I was going to consider canceling, because I didn’t want to be billed for a product I’m not able to use as frequently.

Nae in customer service is the best! She answered questions and provided guidance without being pushy. The product is nice. I haven't noticed less wrinkles but I haven't noticed any more either! My skin tone and texture has improved dramatically.

I called the company to cancel my prescription because I felt the medication wasn’t doing anything for me. I spoke to Nava who was extremely helpful. I decided to keep my prescription.

Nichole was very helpful with my customer service.

I called to cancel my order because I was peeling so bad, but when I talked with Nae, she explained to me how retinol works and that it’s actually doing its job. I thought I was having a bad reaction 😂. I knew peeling was part of it but, I was sloughing off my skin! I was also applying the moisturizer incorrectly. Nae was so helpful and pushed back my trial date so I could have time to use it again. All I need to do is call to push back if I need to again! They are amazing!! She even hooked me up with a lifetime discount!! I am super happy with my Nava md choice!!

I called to cancel my subscription today. Nae assisted me and talked me through my issue, listening, apologizing, and providing necessary input. I truly appreciated her time and patience and offering a way to work through my issue. I'm not canceling any longer. Thank you for the great customer service!

nicholew was very courteous when I called to cancel my subscription. She offered a discounted rate and offered to pause my subscription.

I called to cancel my order. Nicole was very kind and was able to help me without any problems. The product was probably what I need, but one ingredient didn't work well with my skin. I am disappointed I can't continue, but no fault of the product.

I called to cancel my subscription and found out I was not quite using the product correctly! Shanika helped me with the process and got me hooked up with moisturizer to help the benefits along! Very professional! Very helpful! Thank you Shanika! I hope to look 1/2 my age when I speak to you next!