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I called to cancel my renewal prescription with Nava MD because I thought my skin was too sensitive for the product. Sheila asked about moisturizer & we spoke about what kind, how often & the process of using Nava MD products. I decided to try Nava MD' moisturizer which Sheila was able to get sent to me free of charge & was also able to extend out my renewal prescription so I could re-try the products with the new moisturizer & new knowledge of the steps for Nava MD products. I am so happy for this outcome as I was really excited to use Nava MD & see the results after a few months.

I called and spoke with Nicole as the rep. she was very helpful and knowledgable and very helpful to my needs!

Sheila was very helpful to me. She extended my order date and got me a discount. I really thought I would just cancel future orders but Sheila came through with some better options!

Sheila gave excellent customer service and helped me the best way possible! I love the product and the benefits.

Sheila was great! Very patient and knowledgeable 😊

Shelia made this customer service call easy and she was very informative. My skin just was too sensitive.

I elected to transfer my skincare to a local provider and called to cancel my subscription. Nichole was wonderful and asked if I was displeased with the product (which I am not at all!) then proceeded to wish me well with my new provider. She made it a great experience.

I called to take a pause in the shipping of my product. I received excellent customer service from Sheila. She was very helpful in acheiving what I needed. Thank you!

Inashia Hart was one of the very best encounters I’ve experienced with customer service. Ms. Hart was knowledgeable, patient, and understanding of my situation regarding subscription/cancellation resolution. She was so amazing I decided to continue my subscription because of her suggestion.

Inashia was so helpful in getting my issue fixed. Thank you!

I worked with Nae regarding a lost order. She was extremely helpful and thorough in verification and details related to my order. Great customer service.

Nae helped me with my treatment and order status today - I was drying out a bit between product uses and have slowed my usage of the product. Nae re-confirmed the directions and also sent me a free moisturizer, and pushed my next shipment and payments back a few months to re-acclimate my skin with the correct instructions. I love this product as it helps me retain my youthful glow, and I'm excited to see how the moisturizer helps even further. Thank you Nae!

So I came across this product on social media and decided to give it a try. I am currently subscribed to using the Trentinoin and I love it! Today, I called customer service because I needed to pause my subscription. I talked to Brielle and she was accommodating, polite, professional and very helpful most of all! I got no hassle for pausing my subscription- she even gave me options as to when I would want to resume it. In this day and age, you just never know if you're going to be able to talk with a live person, let alone a polite and professional one. My experience with the product and with customer service (on the phone and through email) has been great!

I called for help with a billing issue and Nichole helped me. She solved the problem very quickly.

Needed to cancel my subscription. Quick, kind, and easy. Great customer service.

Very polite and courteous and help me with my account

I called for help with a billing issue and Nichole helped me. I am beyond happy with her! She went above and beyond to make sure that I was takin care of and stayed on the phone with me the whole time and answered all of my questions. Nichole is awesome, thank you so much!

I signed up for what was promoted as a “free trial”, I was responsible for paying for shipping, and if I didn’t cancel i would obviously be opted into a subscription. What these scammers failed to disclose was that cancellation wasn’t as easy as initially promoted, and if you didn’t cancel the charge you for the “free” sample initially sent to you. Super dishonest, charge you $64 a month without sending you anything, and will not cancel unless you endure calling and survive the operators sales pitches. BEWARE!!!

I love this product and it makes my skin feel amazing! Nae was beyond amazing and I’m so excited to try the moisturizer per her recommendation! Thank you for your help Nae!

Nichole was wonderful, I have more product than I can use in a year and she pushed my dates out for 6 months. Thank you for a wonderful customer service experience!