Napthens Solicitors Omdömen 228

Couldn’t recommend them enough. I don’t have 1 negative thing to say. Gareth was so helpful throughout the whole process. I found everybody responsive and informative.
I can’t thank Gareth, Danielle and Max enough for their help while buying my first house. I have recommended them to everyone. All the horror stories you hear about solicitors during this process couldn’t be the furthest from my experience.
I always got a response the same day, any time there were issues Gareth would update me with the progress and also what to expect and what it could potentially mean. I trust that he advocated for me throughout the process. I would 100% use them again

Despite an Initial positive experience in the end the communication was incredibly disappointing. They lack the ability to admit mistakes were made.

I’ve been a client of Napthens over the past six years, and the service from Sally has been consistently outstanding. She is always prompt in her responses, transparent about costs and expectations, and regularly goes above and beyond to provide support.

I’ve relied on their expertise for various family law matters and have always found them to be highly knowledgeable, experienced, and reassuring throughout the process. In addition, we’ve used their services for wills, trusts, and other legal matters, all handled smoothly and without issue.

I wouldn’t hesitate to recommend Sally and the team at Napthens to anyone seeking professional and dependable legal advice.

Its been my absolute misfortune to have to deal with this company and 8 cannot advise people strongly enough not to use.
My initial complaint around 2 years ago was due to lack of communication and nothing has changed.
3 weeks ago I asked a question and I'm still waiting for a response. I don't know how they think its acceptable to be charging us as beneficiaries thousands of pounds for what I can only describe as sheer incompetence.
I have complained to the commission but in the meantime we have to deal with the ongoing issues.
The case handler needs sacking and they need to hand this over to a solicitors that actually know what they're doing.

I have dealt with Napthens for many years on both a personal and business level. I have always found their service and knowledge exceptional. It is very rare to find a solicitor that actually answers the phone! No matter what department or legal professional you deal with, you are always provided with a direct dial number, allowing you to speak directly to the legal professional handling your matter. Cases are not passed from pillar to post, so you don't have to explain you situation/matter repeatedly before getting to the nitty gritty of the issue. Matters are always deal with swiftly and efficiently, with regular updates/communication throughout. I recommend Napthens to family, friends, clients and business associates regularly with the confidence they will all receive the best service and will use them for all future transactions. Well done Team Napthens!!!!

total joke this company avoid at all costs took 12 months to sell a house via them when it came to completion day no monies were recived had to ring up to be told that there were technical issues and i would have to wait to recive solictor who dealt with my sale never answers emails or phone calls total diabolical company

Natalie took over my divorce after my original solicitor (different company) quit without telling me.
From the first contact she has been nothing but supportive and helpful through a horrible time.
I could always contact her quickly via email or phone call. Although divorce is far from easy. Shes made it as easy as it possibly could be. Would recommend this company. And Natalie is brilliant.

Matt took over my divorce mid case, he turned everything around gave me clarity, focus and professional advice in a way I could understand and work with.
What was the worst time in my life, Matt worked so hard and we got the best possible outcome and settlement. I can't recommend Matt and Napthens enough - THANK YOU!

We had a fantastic experience with Napthens Solicitors during our home buying process. Their professionalism, efficiency, and attention to detail made what can often be a stressful experience feel smooth and straightforward.

They handled every aspect of the process with clarity and precision, ensuring everything progressed without unnecessary delays. Communication was excellent throughout — we were kept informed at every stage, and any questions we had were answered promptly and clearly.

Their organised and proactive approach helped keep everything on track and made the entire process feel easy and well-managed from start to finish.

We are extremely grateful for their support and would highly recommend Napthens Solicitors to anyone looking for a reliable and efficient legal team for their property purchase.

Napthens provide, clear, thorough and easy to understand advice. Responses are prompt and professional, giving total confidence in their legal expertise. As a business, we have used Napthens for several years now across a wide range of services, mostly dealing with Stephen and Shelly. We value the relationship we have built. I would not hesitate to recommend their legal services to both businesses and individuals alike.

From the first phone call to the conclusion, Veronica was articulate in all aspects of our issues, she put us completely at ease and explained step by step on how to dismiss our concerns.
Veronica was professional but friendly, we would highly recommend her to anyone who needs this type of advice, and will be using again should we need to in the future

We recently completed the sale of our house and would like to express our sincere thanks to Napthens Solicitors, in particular to Charlotte Shanks, for providing an excellent conveyancing service. It was a problematic and at times stressful process, especially when our first buyer ghosted us. Throughout it all, Charlotte and her team never stopped chasing the estate agents and the buyers’ solicitors, keeping us informed and supported at every stage. When we secured a new buyer, Charlotte was there every step of the way. Her professional, proactive, and personal approach ensured we completed the sale in the shortest time possible. We would wholeheartedly recommend Napthens Solicitors, with a special and heartfelt thank you to Charlotte, who was an absolute star.

Dreadful. Ive been waiting weeks for a simple boiler plate document in order ro conclude a house purchase. I wouldn't engage personally, but unfortunately I'm on the receiving end of their shoddy service. Abysmal.

I would like to thank Veronica Howley and all her team for taking a full weight off my shoulders. I am and will be forever grateful for their help. She is an angel.

We were cautious choosing a solicitor but Napthens were recommended. Tracy and team helped us navigate some tricky areas, being open and honest. Tracy was very approachable, straight forward and and easy to work with. She earnt our trust, especially when we had to break the chain at short notice.

In the last two years I have recommended 3 or 4 new clients each one thought they were overcharged and none want to use them again, not just price but poor and totally inadequate service

Another friend of mine just completed a purchase of 4 houses, he swears he would never use them again

I purchased a house at auction and Napthens have been as difficult as difficult could be, the owners of the house are keen to complete, they are a charity “Crisis Care” however the solicitor at Napthens has been super uncooperative.

Napthens were once only a few short years ago one if not the best solicitors in Preston, now I wouldn’t recommend them to my worst enemy

Andy Vincent and Charlotte Shanks were fantastic throughout!

Highly recommend albeit with certain solicitors. We found the Southport branch a lot better than the Blackburn one and thus requested to change.

Andy was great and always easily contactable with Charlotte helping us speed up the completion process towards the end.

Very poor experience
Never again

Napthens solicitors like to do is charge the customers account for everything they can.

The staff can be very rude and unprofessional.
We have used other local property solicitors in the past with a excellent and friendly experience.

Please be warned............
Don't make the same mistake it will cost you far more.

Gareth Jones and the team at the Liverpool branch made an incredibly difficult apartment sale and house purchase as smooth as it could possibly be for me. I felt like I was always in control, and Napthens pushed for my interests when it came to final negotiations. Reports and costings were all clear and easy to understand, and phone calls and emails were always responded to quickly. Such a difference from conveyancers I’ve used in the past. Would highly recommend, especially for complex leasehold transactions.

Excellent experience with Napthens. Dawn was very good throughout my sale and onward purchase. Would higher recommend for any house sales or purchases!