NAADAM Omdömen 

Ordered the $98 sweater (womens). The quality is poor. It pills really bad! I purchased dept store brands for the same amount that have held up over the years. Do not recommend.

You can often tell how little companies care about customers outside the US by the extortionist shipping prices they charge.

More than NZ$80 to ship a sweater that probably weighs around 200 grams is just gouging.

To put it into perspective, Everlane charges NZ$14 for shipping to New Zealand. They do have a fast option, but it's still not $80.

By not offering lower freight options, they're really not doing everything they can to extract money from customers worldwide, but as I said above, they probably don't care. We can just buy elsewhere.

One star is too many, but its the lowest option available. I'd love to review their merchandise, however their incredibly inept customer service didn't get what I paid for to my front door. I ordered a sweater as a Christmas gift more than a week before Christmas day, with 1-4 day shipping. I figured if it takes 1-2 days for them to ship it I'm in great shape right? WRONG! I didn't receive shipping confirmation for 4 days. Even more frustrating is that for several days after I placed my order they emailed and texted me daily guaranteeing delivery before Christmas for orders placed after mine. I guess I ordered too early?? Maybe if I waited a couple days they would have prioritized my order. Fast forward to several days after Christmas, still no delivery almost 2 weeks after the order was placed so I emailed their customer service. Come to find out the order never left their shipping department. They asked if I wanted a refund or the product, and I asked for the product. A customer-centric company would have offered priority shipping, or a steep discount but not this outfit. Didn't matter anyway, because after I advised I still wanted the product I was then said they were out of stock, and did I prefer a refund or site credit. Refund please, I don't trust you can fulfill a customer order Naadam. Next issue I'm sure I'm going to have is actually getting said credit, let's hope they can actually do anything they say they will.

i ordered a zip up hoodie in a large for my son who is always a large. the sleeves were so short they only came a couple of inches below the elbows and the back of the hoodie was shorter than the front. I have written multiple times and told that item was a no return. I can accept that however, not because the item was defective. They need to refund me. to date no response.

Horrible. Just horrible.

Ok. Quality is terrible. I have been following this fraud of company since they came on the US scene. They are based in China and do everything legally and humanly possible to hide that. Fact. By opening Retail stores in NYC and La they think it legitimizes their operation. Every US consumer be warned. They are selling 25$ crap cashmere for 200$ plus fooling people into thinking they have a decent product. Their quality is horrific. Do not under any circumstance buy from them. Yes 100% Chinese. More importantly why do they hide that or lie about it? Look at their FAQ. Not a word.

I was promised a certain price for items based on a mistake on the company's part. I placed my order based on the assurance they would price adjust. Then, they took back their promise to price adjust. Stay away from this company if you are looking for honest business practices.

I mistakenly made another order on Nov 28. So far no shipping even though they told me it sent by DHL
cid:8946A6A0-7135-4CC9-8C62-F4FAA0AAE32F-L0-001
I called HDL they said never received the item i tried many emails they are so naive saying return which i tried. the website is broken immediately said ineligible for return. so I paid but got nothing.
order 836011.

The cashmere $75, now $98, is soft with a good fit. However, after wearing it just a few times the sweater pilled badly. In addition to the one I tried, I bought two sweaters as Christmas presents during a sale. The tags were still on, because it was beyond 30 days, they would not take a return. Be careful of three things:
Sweaters pill
30 days to return
Inflexible Customer Service, email only

Great customer service

When i read other people review, they say it is bad, How I can have the courage to buy this product, i was ready to buy one double xl cashmere sweater but afraid to buy. Manmohan Lal

They are bad! Total fraud, told me the package was delivered, I could’t track it, wrote their customer service, not responsive, no replacement, just nothing and no response, no refund, don’t buy from them

I ordered an original cashmere sweater for my daughter-in-law’s birthday. She sent me a picture when she received it. I had intended for this sweater to be a gift, so I was disappointed to see that a price tag was attached. It was particularly disconcerting since the price was listed as $75.00; I paid $98.00. She says that she likes the sweater, and I hope that’s true.

Don’t give up, folks! If you’ve been mistreated by this awful, (and completely devoid of customer service) company, take it up with your bank card. Tried to return a full price, never worn, tags intact, but wrong size sweater; got no email response after many attempts & no phone number for customer service. Naadam website states “returns/exchanges accepted within 30 days.” But website wouldn’t allow the return. Sent it back anyway, well within 30 day period. Documented everything including proof of return delivery. No response from Naadam ever. Finally opened a billing dispute, which was resolved in my favor by credit card company (Chase Visa) albeit after 4 months. Sad thing is, I’d been a happy customer—bought 6-7 garments & loved every one. Naadam lost me as a customer forever with this terrible experience.

so far so good, I purchased at least 7 sweatshirts, 7 pants, 3 cardigans, and one of the $75 sweaters total so far from this company at various times. I only had an issue once and the company took some time to resolve it because it was during the holiday season (which was a few weeks) they refunded me and told me to keep the damaged item. They also adjusted my past purchase prices to reflect the current lower sale prices. I know this place had a load of bad reviews but I felt I should share mine since it was good.

Une honte !!
Les gens ne savent pas comment sont fabriqués les produits NAADAM cachemire et ils vont l'apprendre !
Les animaux qui sont exploités pour la fabrication de vos produits cachemires sont maltraités, et quand ils ne sont plus rentables / qu'ils ne fournissent plus assez de laine, ils sont tués : assommés à coups de marteau sur la tête entre leurs cornes, puis égorgées directement et bien souvent encore vivants !
Inadmissible de voir ce genre de pratique en 2023 !
Je souhaite informer votre clientèle et celle qui pourrait le devenir !
Ces pratiques sont actuellement dénoncées sur les réseaux sociaux, avec vidéos à l'appui de ce que vos fournisseurs font endurer à ces animaux (d'ailleurs depuis ces dénonciations, vous avez vous-même bloqué les commentaires sur vos publications instagram.. On imagine très bien pourquoi....).

Can not even give one star. Sweater was made so poorly the inside threads were showing on the outside.
Senbt sweater back, but could never get the approval to send it back, after numerous emails.
Sent sweater back and informed them ..no answer.
Theytold Citibank and said they didnt get it.
I lost my receipt and am out $91.00 plus postage of 21.00. Reporting them to BBB.!

Terrible customer service and return policies.

The product image was different than the item I received. I emailed customer service with a photo of the item and a screenshot of their product page; a representative promptly emailed me, said they were looking into it, and would have an answer for me within 48 hours. I didn't hear back after several days. I emailed again and didn't hear back after several days. I emailed again, said I was going to alert other consumers through TrustPilot and BBB, and then immediately heard back from a customer service rep, who refunded the item.

I've ordered from naadam multiple times. Typically the wait for delivery never bothered me. This time it's ridiculous. Waited for the end of season sale and promptly placed my order: 2 coats and a dress. 10 days later, I ask for the status and I'm told 1 of the items is out of stock and I'll be refunded. The item was still available DAYS after I placed my order. If my items would have shipped promptly, this wouldn't have happened. I have yet to be refunded and my items haven't shipped.... day 12...