NAADAM Omdömen 

I wish I'd thought to read reviews first! They were on GMA and I've had good experiences with GMA. This is the first *very bad* one.
I asked if I could return the sweater, they said yes. The email said 3-5 days once they receive the sweater. What isn't clear at first is it's not a full refund -- they charge you again for shipping and handling which they tell you once there's a tracking number, and what's also not said up front is the refund just doesn't show up. They've had the sweater for 2 1/2 weeks now.
I think I did get a truthful email from someone, maybe by accident, saying the sweater will sit in the warehouse for 15 days and after that it might take 10 days for them to initiate a refund and after that it takes up to 7 days for the refund to go through.
None of this makes sense, tho. I mean, do they have soooo many returns they can't handle them? what is going on?
After that, I kept getting stock replies of 'we're reaching out' (where?) 'check your spam email' (what? the money gets sent to a bank.) 'it takes up to 7 days to see a refund' (well, we're past that.) it's a runaround, which is sad, because it seemed like this was an ethical company.

i would give zero stars if i could, I bought a sweater on nadam, that did not work out. The total cost was $136 they charged me $22 or 15% of the total for shipping and handling to return it. Total ripoff, never again will I shop with a company that shamelessly hustles people out of their money.

Wow!! Very dissapointed! I thought I was the only one. I googled Naadam shipping and came across these reviews. They are all accurate!! No shipping, no response from customer care!

I placed a big order for their Christmas Grinch sweaters in November. I thought they would make excellent Christmas gifts. The company states that orders will be shipped within 3 to 5 days. They even hit you with a "shipping insurance fee," which is useless if your order never ships. It is now 16 days later, my order hasn't shipped, and judging from other reviews, I will not get these sweaters by Christmas, if ever! Their "customer service" does not exist. You will never hear from them. I can't believe I got scammed! BUYERS BEWARE! DO NOT BUY FROM THIS COMPANY!!!!

Do not order. There is not a customer service department. Scam!

The customer service is non-existent, there is no way to contact anyone by phone or email. I placed an order a week ago that hasn't shipped, no idea when it will ship and cannot get in touch with anyone to find out. Placed a second order and have the same issue with shipping and arrival times. They certainly know how to send emails since they spam me about 10 times a day, but they don't want anyone getting in touch with them. Dead end trying to get any service.

I would give this company a ZERO if possible. I wish I had read this site and Naadam return policy prior to purchase, I have learned a valuable lesson in on-line shopping, that I hope you may be alerted to as well.
On 10/25 a sale banner stated OFF-Duty on sale at 30% off for 2 days only. I clicked on the banner and it took me to the off-duty collection merchandise. No indication of the sale dates or exclusions. I snapped a picture of the sale banner as I ordered the off duty hoodie, just in case I received the online shopping hassle. Sure enough, I was charged full price. There were no flags on any of the off duty collection of sales or exclusions or during the checkout process. They also charged a >than $9 “optional” shipping protection, which was added by default.
The return portal did not recognize my order number (?) so I immediately emailed customer service
Customer service informed me the sale ended the previous day and the hoodie was excluded. I was educated this information was located in the FAQ section. Really ??? I then went to the FAQ section and found the sale dates of 10/23/24-10/24/24 with the code, and exclusions apply. No listing of what the exclusions were and no flag at checkout. After a long series of many emails regarding the legalities of continuing to post an expired sale and no indication of what was excluded, I was refunded the 30% off.
Unfortunately the next day they posted a sale on their crew neck for $75 and I placed two more orders.
The site advertised the off -duty hoodie ran large, to size down. On arrival of the M Plum off-duty hoodie it was too small, I received a return/exchange label and returned immediately for an exchange to L plum. Within less than 24 hrs, I received an email stating the L plum was sold out. I had a choice of in store credit or $ back. I requested they send me a L navy. Their response was they cannot do that. After a series of many many emails on November 11th I sent yet another email stating my intent to return all 3 orders if they could not handle my return/exchange issue. My concern was passed on to another team. The woman agreed to send me a L navy in exchange rather than have me follow through with a return of all orders. At this point I was SO DONE with NAADAM that I chose to return everything. I packed up everything and delivered to shipping, receiving an almost immediate return of my money…so all good? NO! There was no return for the off duty hoodie price, which initially started this entire debacle. The customer service representative told me to go to the return portal for updated information on my refund however, the return portal told me to go to customer service! Back to more emails with customer service, finally name dropping the team member who finally offered assistance/refund. The team member stepped into the conversation and refunded the balance for the hoodie, which was well over $100.
In short, the BBB gives a rating of “F” to companies who do not respond to complaints. Check it out, in addition to the other reviews on Trust Pilot.

Couldn’t believe when I purchased a few
Items using the mobile app code offering a 15 percent discount on one item that I was unable to create a return .
When I mentioned that the policy was unfair did they give me a credit for 1 item .
I decided a few minutes thereafter that the second sweater was quite large that I wanted to send that back as well and initiated a second separate return label .
I placed BOTH sweaters in the same bag with the second return label included in the bag and did NOT receive a refund for that purchase .
NAADAM will not be worn by me or any family remembers .

Women's size XS was a men's medium.
Otherwise, a nice hoodie that I will keep for myself while I will certainly avoid buying China sourced products in the future.
US regulatory oversight of domestic products is pretty manufacturer friendly but China doesn't mind the consumer getting shafted.

Good sweaters, but poor and misleading/unethical service/bait and switch tactics. Company advertised a sweater for $75, but I went to the site and there was no $75 sweater. I called the company and they acknowledged there was no $75 sweater and that there was still advertising promoting one. Also, company offers a 15% promotion for a first purchase, but only when I was able to see fine print in the coupon I received does it explain it isn't valid for many purchases. And, delivery is really slow. I ordered a sweater two weeks ago and am still waiting for delivery, which I'm told will be next week. But, on the positive side, the sweaters are nice.

Honestly, my experience wasn't awful but was far from seamless. I really wanted a cashmere sweater and my friend had one from this company and I liked hers so I bought one (The Original). I live in Canada and the shipping to Canada is astronomical. I have a small business and ship to the US all the time, I charge a flat rate of $25 regardless of weight, etc. Personally. I agree with other reviewers that I think they can do better with shipping costs. I only ended up ordering because my husband was going to the US on a work trip and so I had it delivered to him there, however, I paid for priority shipping and after a few days with no tracking information, I had to reach out to the company to remind them to ship my sweater. It shipped after I sent an email and though it did make it in time, it should have been sent sooner as I paid extra to have it shipped priority. I wrote an email explaining this and also wrote about it in a review when the email from the company didn't explain why it took longer to ship. All of this happened in August 2024, it's now October 2024 and I've just received a refund for the priority shipping. So all in all, not a seamless experience but not too bad either. I really do like my sweater and though it did begin to pill after a few wears, it wasn't anything my fabric shaver couldn't take care of.

A COMPANY THAT PROMOTES THE DEVIL, HONESTLY, WHO IN THE "HELL" DOES THAT? IT EVEN HAS CLAWS "PETTING" A CAT IN HIS LAP. DISGUSTING. THE WOOL TURTLENECK I BOUGHT FROM THEM IS DISINTEGRATING AND NOT HOLDING UP. I highly recommend using your money elsewhere.

Buying from Naadam as an international buyer is like playing Russian roulette. The customer service at Naadam is fully system-generated, also known as "Rodrigo," and cannot help with any problems you may face with international shipping. Naadam will not assist with returns from countries outside the United States, so be warned: what you buy, you won't be able to return, or you will return with a loss of 50-70% of the purchase price. In my experience, after the first system-generated response, you won't receive follow-up communication if you have more specific questions. In conclusion, Naadam is suitable for the United States only—don't risk buying from different countries. The quality of the products is fine, but not worth the hassle.

Will not honor sale prices in exchanges, this place needs to be shut down, how is that even a thing? On a 600+ dollar rain coat.

I bought a sweater from them, first of all it took over 1 month to arrive while the website said between 3-7 business days. while I was waiting for the sweater, I contacted the customer service and asked to cancel the order as it won't arrive in time as a birthday present. my request was totally ignored. when it finally arrived, the quality was very disappointing, but I later found out I won't be able to return it and get a full refund, the customer service said that item was for exchange only. after we went back and forth, I realized this was not a battle I can win. I tried to exchange it online, then I realized the submit button won't work (greyed out) so I cannot even exchange it. I connect the customer service, waited for 3 days still no response.

I ordered two sweaters that were to be shipped within 3-7 days. They finally shipped four weeks later. I tried to cancel but that wasn’t possible. I finally received them and have waited a week for a response from customer service to process my refund as the website doesn’t allow for refunds, just exchanges despite operating within the refund window. I cannot speak to the quality of their products but their customer service is horrible. Proceed with caution.

Placed an order and the sweaters were itchy and did not fit. The return policy looks okay, they subtract a restocking fee, but I was willing to risk having to pay that in order to try on the clothing. I sent my sweaters back a few weeks ago and still no refund. I ordered from Quince (soft, but thinner cashmere), but the best thing is they are so easy to work with as far as returns, and exchanges. It is scary waiting so long for your refund - cashmere is expensive.

This company is a catastrophe. They messed up my order 3 times, then ran out of stock in the item I was trying to order.

They made me subscribe to in-stock alerts, which forces you to receive daily email ads, and the items literally never came back in stock, anyway. I literally think they must be on the verge of bankruptcy based on how bad their operation is.

Bought one of the original cashmere sweaters based on New York Times Wirecutter review. Love the sweater! Great weight, great fit, great feel, great price. Went back and ordered two more. Their customer service was also great--went above and beyond on the second order. I'm only sorry they were sold out of so many colors by the time I got around to my second order.

I don't wear a lot of cashmere but their cashmere hoodies are soft, stylish, and more laid back than wearing a fancy cashmere hoodie.