NAADAM Omdömen 

My first contact admitted they were not the correct level to address my issue and immediately moved me to someone who could. The second contact reached out to me immediately and followed up in a timely manner. Both contacts were professional and kind

The sweaters did not look like they did on the website. After I wrote an email complaining and requesting a waiver of the return feethey still sent me back a generic response just telling me that I have to pay $12 for a restock fee. Lousy customer service. I would never order from them again!!!

BEST COMPANY! BEST PRODUCT! BEST PRICE!
I am blown away by Nadaam not just for their incredible clothing but for the way they treated me, one of their customers. I had a very small product issue and expected the usual back and forth you get with most companies. INSTEAD… their team jumped in immediately, solved the problem on the spot, and made the entire process effortless. Meredith was outstanding.

The quality of their clothing is by far the best, BY FAR. It is soft, durable, and made to last. Somehow they offer it at a price that feels like a steal for what you are getting compared to the other luxury brands… but… real difference is the people. Every interaction I have had with Nadaam has been warm, professional, and genuinely caring… genuinely! They did not just check a box to fix my issue. They continuously went above and beyond to make sure I was happy and it is rare to find that level of service anymore. I am super grateful and now trust them more than ever to keep providing the best products and bring them to us!

Between the product, the price, the quality, and the best customer service I have ever experienced, I am a customer for LIFE! I am on the website every season for new products and new colors…and looking forward to the pop up store in Venice near me!!! Keep creating NADAAM! - Matthew (Los Angeles)

I returned items from an order. It's been over 1 month and still haven't received a credit. I ended up having to file a credit card dispute. It's obvious that their warehouse lost the return or didn't scan it in because the tracking shows it was delivered to them on July 5th. It is no August 7th and still no refund. It's absolutely ridiculous that I will have to file a credit card dispute to get my money back when I followed their returns process exactly and used THEIR return label that they issued to me.

I've been buying from Nadaam for about 4 years and have nothing but great things to say about them. Love their product, everything fits perfectly and true to size (XXL). There was one shirt recently I wanted to return but, was not able, I sent an email to support and they got back to me in a few hours explaining, very nicely and professionally, that it was a final sale item and not eligible for a return. I didn't notice that at first on my receipt so looked again, and yep, it was stated right next to the picture of the item. It was a great deal on the t-shirt so I didn't mind and appreciated them getting back to me so quickly. Customer service is on top of things.

NAADAM is my favorite Cashmere of all times. I like that you treat the Mongolian Peoples with respect by giving them a share of the profits ! There is no Middleman!
You take great care of the precious goats too!
NAADAM is the finest quality!
The representatives respond immediately and resolve my concerns!

Great customer service! Thank you so much:) Cheers, Claire

I did not like the fact that free shipping was clearly and repeatedly offered if my purchase was $175 or more. However when I moved from the cart to final check out an additional fee of nearly $5 was added for safe shipping. There was no way to eliminate this fee. From my perspective this is false advertising and when I have that experience it angers me. I did contact customer service and was put in touch with a human who removed that charge and was very pleasant and helpful to work with. I filled out a survey regarding his service and gave him 5 stars.

My experience with the NAADAM team was both pleasant and efficient. Providing answers and solutions to inquiry.

I liked the price (I got at 50% sale), and warmth. This was for their highest-end cashmere hoodie. However the seams under the arm started opening up after 3 months of use -- and my use was only while sitting at my desk working at home. So this was disappointing. I would have been even more and REALLY upset if I had paid full price.

Wish I had read reviews first. I was a new customer and had a gift card to use and bought an item on final sale. When it arrived I tried it on and the fit/cut was horrible. I cannot figure out if the collar is supposed to be off the shoulder or boat neck. If boat neck the back stands straight up so awkwardly. The sleeves are way too long for an XS and cannot be altered due to embroidery on the hem. I kindly asked the company for an exchange because this item is NOT WEARABLE and they refused. What a waste of over $150 to not even be able to wear a piece. Will never send them my business, cashmere or otherwise, again. Companies that don't care for the customers lose in the long run because they have no idea how much future profit they just kissed goodbye.

UPDATE: Naadam did ultimately allow the exchange and sweaters arrived in CO last week. Of course it’s mid March, so prob not much winter left to wear them. I’m just glad we got through it at this point.
Loved the first sweater i bought for myself in November 2024. Bought one for each of my three kids for Christmas - two were too small. Despite late delivery by Naadam (ordered on 12/12, delivered AFTER Christmas on 12/28) which meant i had to deliver to my kids in CO (I'm in MT), NAADAM REFUSES TO EXCHANGE THE TWO SWEATERS FOR NEXT SIZE UP AND REFUSES TO CONNECT ME WITH MANAGEMENT. WILL NEVER BUY FROM THIS COMPANY AGAIN!

I used to love Naadam but the prices went up and quality went down. I bought a $500-plus fisherman knit cable two years ago and when the neck began to separate from the body, I contacted the company and noted it was an expensive sweater and would they stand behind it by replacing the one that's unraveling. They said no. I'll order from Quince for cashmere in the future. Disappointed.

DONT BUY FROM THIS PLACE. My husband purchased a sweater, that looked like a baggy fit on the model wearing her size, for a xmas present for me. He sized up to the next size at my request, as I like my sweaters baggy. It was SKIN tight when I opened it on xmas. We were outside of their ridiculous 14 day return window. YOU CANT EVEN EXCHANGE for a larger size. Something is obviously wrong with the size that was sent. Save the hassle, just go to Nordstrom. The quality is "OK" but not any kind of screaming deal for the price.

Beware of ordering from Nadaam. Their return/exchange window of 2 weeks is ridiculous. So much for early shopping for Christmas! Plus, their prices are twice as high as those of equal quality and far friendlier (and eco-conscious) Quince.

Do not purchase from this company. Their return policy is absurd. Anything on sale is apparently "final sale" but they do not clearly state this except for in the fine print. The cashmere is low quality and the sizing is incredibly inconsistent. The pricing is apparently too good to be true.

I was really excited to order from them after eyeing their cashmere for months. I tried to make an exchange - their return portal doesn't obviously lay out how to do so. I contacted customer service and got a prompt response and thought "Great, this will be easy."

That was 3 weeks ago. The Return/Exchange Portal is confusing. Their customer support only answers 1 out of 5 questions I ask to get clarity on how exactly I'm supposed to make the exchange.

To be clear: you need to return the item, let them process it, then you'll get a credit and then you can purchase your new item. That's fine, totally fair – but their Return Portal is confusing. It says "you have credit" and tries to encourage you to make a purchase prior to the return but pay again. Given how taciturn their support team is, I was hesitant to risk paying again for something that I could be stuck with.

I tried a hail mary and reached out to the social media team by leaving a comment. Of course, they replied right away and assured me someone would follow up.

It's been several days now and we're clocking 3 weeks for something that really shouldn't be difficult. Clarity in responses from customer service is all you need. Not ignoring or hand selecting one question.

Ordered a "new" sweatshirt and pants combo. The pants I received were clearly a return and had a hole in them near the waist. I was told they have a "NO returns" policy so I got a used pair of pants with a hole in them.

Don’t expect your order anytime soon. When ordering they say it will be shipped in 3-5 days. It’s been 3 weeks and still nothing. If you order from these people your expectations should be very low.

Do not buy from this company. I purchased a sweater during the Cyber sale and was unaware there would be no refund or exchange possible. I paid $100+ and now have a sweater that is way too small for me. I reached out to customer service and they would not let me exchange this sweater.