This company not only makes the most beautiful and unique clothes, but their customer service is FLAWLESS! And the fit! My goodness, it's like they are custom made! Unfortunately I had to return two... Se mer
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I enjoy wearing Farm Rio and I am thankful for the help customer service. Too often I received an item that is defective, not sew correctly, missing a button (just received another last week and I h... Se mer
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I’ve been loving and wearing Farm Rio for few years now. Along the way of purchasing, exchanging and sometimes returning stuff, the customer service never disappoints. That’s why I shop their website... Se mer
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I would like to register a complaint regarding the packaging for my Farm Rio purchases. I bought a dress—and this isn't the first time. These dresses carry a significant price tag—high enough that t... Se mer
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Företagsinformation
Skrivet av företaget
We are a group of creatives from Rio de Janeiro, Brasil, who believe in the existence of happiness. More than a brand, we create enlightened cultural moments since 1997. Based on good energies and beautiful frequencies, we believe solar rays enlighten the soul. We believe in all colors and shapes that nature brings to our eyes, and to our feelings. We believe in local culture, and we keep it alive.
Kontaktuppgifter
Abbot Kinney Blvd Venice, 90291, Venice, CA , USA
- +1 347-429-7184
- hello@farmrio.com
- farmrio.com
4,0
Bra
968 omdömen
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The team is amazing
The team is amazing. Thank you for your immediate support. I had an excellent experience with the customer service team. You were incredibly responsive, friendly, and professional from start to finish.
17 april 2026
Omdöme utan inbjudan
THE Best Company for women's clothes around!
This company not only makes the most beautiful and unique clothes, but their customer service is FLAWLESS! And the fit! My goodness, it's like they are custom made! Unfortunately I had to return two dresses because the colors were not good on me, but they were gorgeous. The return was flawless and my communications with Gabriel in Customer Service were warm and efficient. Perfect service. Thank you.
15 april 2026
Omdöme utan inbjudan
Awful experience! Do NOT BUY!
Awful experience. I purchased a dress online but it didn’t fit. I tried to exchange it with another size but because the size I needed was sold out they didn’t offer me a refund or exchange with another dress. So I am stuck with a deess that I cannot use. Terrible experience and will never buy from them again!
16 april 2026
Omdöme utan inbjudan
Customer service is manipulative
They write back when you write them, but there's this strange, dismissive, lack of accountability and zero warranty on their clothing. I bought one of their dresses from a boutique, several buttons fell off almost immediately, I sewed several back on but some were lost so I wrote asking for replacement buttons (they are very ornate and specific to the dress), and they deflected saying I have to contact the boutique (who obviously don't have replacement buttons). Then they tried to suggest they're just a store themselves (rather than the manufacturer.) It was a whole lot of pretending to be helpful, while manipulating in a way that is an insult to anyone who is intelligent. Bottom line: you're on your own when your new clothing falls apart after your first wear.
17 april 2026
Omdöme utan inbjudan
I ordered the Monstera dress
I ordered the Monstera dress as I desperately wanted it. It unfortunately had a horrible fit, with bunched fabric in the belly, and it was really poor quality overall. Each part of the Monstera leaves were attached by a single thread and one of them was already broken before even unpacking it. For $330, I expect more than a single thread holding down the design and I also expect it to fit well. It had a massive gap in the top and showed my bra, yet everything else fit correct. No amount of messing with the spaghetti straps helped and those were barely stitched on. This is my first and last time buying something from Farm Rio. So disappointed. Returning it seems to be a non-issue so far, though so there is that plus.
9 april 2026
Omdöme utan inbjudan
Awful terrible service DO NOT BUY!!!!
Awful terrible service. I have been going back and forth with them for weeks because they sent me a faulty pair of trousers. I tried to return a pair of trousers that cost 144 and arrived torn. Only post option was usps which was near impossible to use. Finally managed to return and they have only refunded the cash but not the 2 gift cards I used! I wrote to object the sent me one! The second had a 50 pound balance, I emailed AGAIN to chase and they responded that they have already refunded the first!!!! THATS NOT WHAT I ASKED! GIVE ME MY MONEY BACK
7 april 2026
Omdöme utan inbjudan
Svar från FARM Rio
Hi Claire,
Thank you for sharing your experience — we’re truly sorry for the frustration this situation has caused. We completely understand how upsetting it is to go through multiple steps to resolve an issue, especially when it involves a faulty item and refunds.
We’ve carefully reviewed your case and can confirm that all refunds have now been processed, including the amounts originally paid via gift cards. To ensure everything was fully restored, a new gift card was issued with the combined balance of the ones used in your purchase.
We sincerely apologize for the confusion and the back-and-forth you experienced along the way — that’s not the level of clarity or support we aim to provide. Your feedback is very important to us and has been shared internally so we can continue improving.
If you have any trouble accessing or using the new gift card, please don’t hesitate to reach out — we’re here to help.
Warm regards,
FARM Rio Customer Service Team 💛
I enjoy wearing Farm Rio and I am…
I enjoy wearing Farm Rio and I am thankful for the help customer service. Too often I received an item that is defective, not sew correctly, missing a button (just received another last week and I have even reached out because I’m tired of asking for their help), or worst, sizes that are much smaller than reported online. Most times I hear back from customer service within a week and they help with the return. While the clothes are cute, the quality seems to be slipping. Thanks for the customer service for their continued help!
26 mars 2026
Omdöme utan inbjudan
Svar från FARM Rio
Hi Oliver!
Thank you for taking the time to share your experience with us. 💛
We truly appreciate your kind words about our customer service, but we’re very sorry to hear about the recurring issues you’ve faced with quality and sizing. We completely understand how frustrating it is to receive items that don’t meet expectations — especially more than once.
This is not the standard we aim to deliver, and your feedback has been shared with our product and quality teams. It’s incredibly important for us to address these concerns and continue improving both our craftsmanship and consistency.
Thank you for your patience and for continuing to give us the opportunity to make things right. We truly value your support and hope to provide you with a much better experience moving forward. ✨
Eu fiz uma compra
Eu fiz uma compra, comprei uma havaiana e o dinheiro descontou e quando eu vi tinha recusado, como se não tivesse autorizando, e quando isso acontece o dinheiro precisa voltar pra conta né, até pq “ DENTOU DA MINHA CONTA o dinheiro “ e até agora estou sem esse dinheiro, pq não foi reembolsado, e no site aparece que eu fiz a compra, mas na minha conta diz outra coisa, devolve meu dinheiro mano !!!!
5 april 2026
Omdöme utan inbjudan
Svar från FARM Rio
Olá Kethelen! 💛
Entendemos sua preocupação e sentimos muito pela confusão — vamos te explicar direitinho o que aconteceu.
Verificamos que o seu pedido #88036 foi aprovado com sucesso, porém o pagamento passou por uma análise e por isso demorou um pouco mais (cerca de 1 dia) para ser confirmado.
Isso pode dar a impressão de que a compra foi recusada no primeiro momento, mas na verdade ela foi apenas processada e aprovada depois, e por isso o valor foi sim debitado corretamente. Ou seja, não se trata de um valor a ser reembolsado, pois o pedido está ativo no sistema.
Se você ainda tiver qualquer dúvida ou quiser confirmar os detalhes do pedido, pode contar com a gente que te ajudamos! ✨
Estamos por aqui 💛
Unique styles, easy shopping
I’ve been loving and wearing Farm Rio for few years now. Along the way of purchasing, exchanging and sometimes returning stuff, the customer service never disappoints. That’s why I shop their website with piece of mind.
26 mars 2026
Omdöme utan inbjudan
Svar från FARM Rio
Hi Hanan 💛
Thank you so much for your kind words and for being with us לאורך the years! It truly means a lot to know that you’ve consistently had a smooth and positive experience — from shopping to exchanges and returns.
We’re especially happy to hear that our customer service gives you peace of mind when shopping with us. That’s exactly what we strive for!
We’re so grateful to have you as part of the FARM Rio family and can’t wait to keep delighting you with new pieces you’ll love.
I wTerrible packaging—very crushedould like to register a complaint…
I would like to register a complaint regarding the packaging for my Farm Rio purchases.
I bought a dress—and this isn't the first time. These dresses carry a significant price tag—high enough that they shouldn't arrive simply stuffed into a plastic bag, but rather presented with a more polished look. Instead, they arrive so crumpled and unsightly that the garment looks absolutely terrible. As a boutique with such a renowned name, you really ought to provide packaging that is more visually appealing.
18 mars 2026
Omdöme utan inbjudan
Svar från FARM Rio
Hi Beth,
Thank you for taking the time to share your feedback — we truly appreciate your honesty. 💛
We’re very sorry to hear that your order arrived in a condition that didn’t reflect the quality and care you expect from us. We completely understand how disappointing it is to receive a special piece looking crumpled, especially given the value of our products.
Our intention is always to balance thoughtful presentation with more sustainable packaging choices, but we recognize that your experience fell short. Your feedback is incredibly important and has been shared with our team as we continue working to improve both protection and presentation during shipping.
Thank you again for bringing this to our attention — it really helps us do better. We hope to provide you with a much more delightful experience next time.
Excellent customer service
Excellent customer service. I got quick help after entering the wrong address on an order. Thanks!
5 mars 2026
Omdöme utan inbjudan
Svar från FARM Rio
Hi Norma
Thank you so much for your kind words!
We’re really glad our team could step in quickly and help fix the address — we know how stressful that can be. It means a lot to hear you felt supported and taken care of.
We’re always here if you need anything, and we hope to see you back again soon!
Svar från FARM Rio
Hi Divya
Thank you so much for your sweet feedback! 💛
We’re so happy to hear you found our team responsive — and that you’re loving the cute pieces too! That’s the perfect combo in our book ✨
We can’t wait to welcome you back for your next favorite look!
Stunning dress & top notch CX
I ordered from the new collection last week and received my order yesterday. Top-notch service and communication throughout! The dress is absolutely beautiful and was lovingly packaged. I’m truly impressed and will definitely be ordering again.
9 februari 2026
Omdöme utan inbjudan
Svar från FARM Rio
Thank you so much for your kind words! 💛
We’re delighted to hear that you loved your dress and that your experience with our service and communication was a great one from start to finish. We put a lot of care into every detail — from our designs to our packaging — so it means a lot to know it made a positive impression.
We can’t wait to have you back for your next FARM Rio piece! ✨
Amazing customer service from Aniky.
Amazing customer service from Aniky.
They went above and beyond to sort out the issue I had with my order.
2 februari 2026
Omdöme utan inbjudan
Svar från FARM Rio
Thank you so much for your kind words! 💛
We’re truly happy to hear that our team was able to go above and beyond to resolve your issue. Providing caring and attentive support is something we genuinely strive for, and feedback like yours means the world to us.
We can’t wait to welcome you back to FARM Rio again soon! ✨
Great quality
Great quality.
Elegant always dresssy classy and posh
The details are very delicate
Love it 😍🥰
3 februari 2026
Omdöme utan inbjudan
Svar från FARM Rio
Thank you for sharing this lovely feedback! 💛
We’re so happy to hear that you appreciate the quality, the elegant feel, and the delicate details in our pieces. That’s exactly the experience we hope to create with every design.
We can’t wait for you to enjoy many more FARM Rio moments! ✨
Got a defective item and they helped me with it, even when the item was worn
I bought a swimsuit that changed the colour after wearing it only once and washing it by hand. I contacted them and explained the situation and, even though the item was worn - and it was bought a few months ago-, they helped me out quickly and fixed the problem :)
12 januari 2026
Omdöme utan inbjudan
Svar från FARM Rio
Thank you so much for sharing your experience! 💛
We’re really glad we could step in and help. Your satisfaction truly matters to us, and we always do our best to stand behind the quality of our pieces whenever something doesn’t go as expected.
We appreciate your trust and hope you continue enjoying FARM Rio for many sunny moments ahead! ✨
Lovely products and excellent customer service
Bought 3 dresses in my size. Two were absolutely fine in fit. One a little small but just around armholes but next size up too big sadly. Returns and refunds very quick. Retroactively applied my discount code too. Fabric and finish high quality. Will be looking again at this brand!
27 januari 2026
Omdöme utan inbjudan
Svar från FARM Rio
Thank you so much for taking the time to share your experience! 💛
We’re really happy to hear that you loved the dresses overall and that the quality, fabric, and finish met your expectations ✨. We truly appreciate your honest feedback about the fit — sizing can vary slightly by style, and comments like yours help us continue improving.
It’s great to know our team was able to support you quickly with the return, refund, and discount adjustment. Making things smooth and fair for our customers is something we genuinely care about 💫
We’ll be delighted to welcome you back anytime and hope you find many more pieces you love. Thank you again for giving FARM Rio a try! 🌸
Most beautiful, creative fabrics and styles!
Their clothing is beautiful, beautifully designed and made, with so much attention to detail! Fabrics are top notch!
I recently bought four dresses on sale and love all of them, cannot wait to wear them. The quality is unsurpassed from anything else I’ve purchased in the past 10 to 20 years. The regular price point is out of my budget, but when on sale, an Incredible deal. I know I will wear these dresses over and over again.
Returns or exchanges are very easy in the United States and Customer Service is outstanding.
9 januari 2026
Omdöme utan inbjudan
Svar från FARM Rio
Hi Myriam,
Thank you so much for such a lovely and thoughtful review! We’re absolutely delighted to hear how much you love your dresses — from the fabrics and craftsmanship to the creativity behind each design. It truly means the world to us to know that our pieces are becoming part of your wardrobe in a lasting way.
We’re also so happy to hear that your shopping experience, including returns and customer service in the U.S., was smooth and positive. Taking care of our customers is just as important to us as creating beautiful pieces.
We hope you enjoy wearing your FARM Rio dresses again and again, and we can’t wait to be part of many more moments of your style journey. ✨
Warm regards,
FARM Rio Customer Service Team
Sizing is very inconsistent
Sizing is very inconsistent. I bought two dresses, final sale, both large. One fit perfectly, though the fabric is very wrinkle prone. The other is also a size large, has a zipper, and absolutely doesn’t fit. I’m not sure how this company is selling two dresses, both size large but in truth, very different sizes. I understand that I can only exchange these, but they don’t even have a size up in the one that doesn’t fit. And I think such a return policy is a little too draconian. Especially given the high price point of the items.
Update- the company has reached out to me to rectify the situation. This is really important. Customer service is everything, so I really appreciate them reaching out and I’m updating my review, pending resolution. Thank you.
19 december 2025
Omdöme utan inbjudan
Svar från FARM Rio
Hi Danielle,
Thank you for taking the time to share your experience — we truly understand how frustrating it is when sizing isn’t consistent, especially on final-sale items.
After reviewing your case and the details you shared in your support ticket, our team was able to move forward and create a solution for you. A return label is being generated so you can send the item back, and once it’s received, you’ll be issued store credit so you can choose something that fits and feels right.
You’ll receive an email shortly with the return label and all the instructions.
We really appreciate you bringing this to our attention — feedback like yours helps us continue improving, especially when it comes to fit consistency and clarity.
Warm regards,
FARM Rio Customer Service Team
Terrible experience
I purchased 3 dresses on Boxing Day. I received one of the three dresses and it was very large- the website advertised that it fit small and to go a size up. The website also said that sale items could only be exchanged for another size. When I requested a smaller size I was informed that international orders for sale items could not be exchanged for any reason. This is misleading. The other two items arrived today and they were not what I ordered- two skimpy jumpsuits and not the cute dresses I ordered. I certainly am surprised and disappointed with my experience so far.
26 december 2025
Omdöme utan inbjudan
Svar från FARM Rio
Hi Lisa,
Thank you for taking the time to share your experience — we’re truly sorry to hear how frustrating this has been.
We did reach out through Trustpilot requesting the information needed to investigate what happened with your order, but unfortunately we haven’t received a response yet. Without those details, we’re unable to locate the order or verify the shipment issues and exchange restrictions that affected you.
We genuinely want to review this carefully and make sure it’s handled properly. As soon as we receive your order details via the Trustpilot form, our team will be able to look into the incorrect items, the sizing issue, and the exchange policy that applied to your purchase.
Thank you again for bringing this to our attention, we’re here and ready to help as soon as we have the necessary information to proceed
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