NAADAM Omdömen 

I received a cashmere sweater as a Christmas gift all i want to do is exchange it….I received a L and I need an XL….these ignorant people wont even listen - my friend spent $225 on this sweater that doesn't fit me - thanks Naadam crap company- i would never buy from these POS company

Steve Abbott
Atlanta, Ga

First time ordering from Naadam. I received a coupon code for 10 percent so I used it on a full priced item. Less than 10 days later the item goes on sale for more than half off. Contact customer service for price adjustment for refund or store credit. Apparently you can’t price match a full priced item if you use their 10 percent first time buyer code. That is ridiculous. I have never ran into any stores that does this. I’m going back to shopping at Everlane. Their Luxe sweater is also subpar. It isn’t as soft and it is itchy. I don’t even want to return in due to the amount of reviews that people have made about it being a nightmare. I don’t want it to all of a sudden be “lost”. If you absolutely must shop here then wait for the sale. Do not purchase anything full price.

BE aware of their return policy!!! They charge a "restocking" fee, which I have NEVER run into for clothing. And it was about 16% of the cost of the sweater....

This company has unbelievably bad customer service and a total lack of transparency and integrity. As others have noted, they make it next to impossible to reach anyone by phone to actually talk to a human, and have incredibly rigid return (or even exchange) policies. So there's no recourse should something not fit (particularly problematic when buying merchandise for gifts where it falls outside the 30-day window). It's really a shame because a couple of their items seem nice, but I would urge anyone to stay far away from them.

For one of the reviewers who is stuck with something they want to return and can't reach anyone, I'd suggest you call someone at one of their local stores (even regarding an online order) rather than waste your time in the futile email quagmire...I had more success there, despite the fact that it appears the stores are also given the runaround by the powers that be in this company to help customers.

Absolutely terrible customer service. I ordered a cashmere turtleneck, extra large, as indicated on the e-commerce invoice that they sent to me with the sweaters, but they included a size small sweater. I tried to return it and got endless resistance. It is not worth my time to go back-and-forth with these clowns to get $100 back, so I am giving the sweater away… To a person that is much smaller than May.

The people at this company should take a course in customer service or perhaps spend a week or two at a good company, like Nordstrom’s to see how to treat a customer.

They never sent the $200 item I bought as a birthday gift over a month ago. There is no way to contact them. I don't know about the quality as it was never received. I'm trying to get my money back but don't know how.

Loved sweater but after 3 months (worn about 6 times) a small hole open up under arm in seam - was told by Naadam that their workmanship warranty is 30 days and the hole was my problem - disappointed but i guess you get what you pay for - too bad, sweater was soft and comfortable

This is to revise my earlier negative review based on the lack of coordination between Naadam and their shipper DHL and DHL’s horrible customer service. But all is well; the package did arrive. Naadam was responsive to my email inquiries and the recipient LOVES the sweater!

Horrible quality! I bought this $225 cashmere sweater and peeled everywhere after 1st wear. Bought another one shrunk so bad after first hand wash. Reached out to customer service and they said it’s my fault that I washed it wrong. I don’t know how they can still in business.

I was drawn in by Naadam's $75 cashmere sweater so asked for a gift card for Christmas. Redeeming that gift card proved to be an absolute nightmare. First the company they use to process payments (Leap) generated an email with a gift card and Naadam's site did as well. They both had different gift card codes and, after three days of back and forth, I discovered only the code that came from Naadam was usable. The person who bought the card for me only forwarded me the first one from Leap which was unusable.

Next, a customer service agent told me the gift card could not be used for the $75 sweater (most of Naadam's other sweaters are 3-4x that price). Thankfully, this proved to be false because once I tried the proper gift card code it worked fine.

I hope the sweater is worth it, it seems to get decent reviews. I've yet to get it, but Naadam has said it shipped after three days of effort trying to buy it. Persistence pays off I guess. The buying experience was an utter and complete nightmare.

Wow, I wish I had checked here before dealing with this company. I bought my wife a cashmere sweater for Christmas and had to guess if the size. It was a little too small so I emailed them and they said all sales are final they can’t exchange it for a different size. What a horrible company. Needless to say we will never use them again for anything and will post negative reviews anywhere and everywhere we have a presence online.

I’m updating this review because my request was escalated and a larger size is being exchanged. I didn’t feel like it should have required escalation but either way it was resolved and the rep (Barbie) stayed calm and helped me even when I was clearly frustrated.

Purchase took 3 weeks to arrive. Out 5 items, 2 were what I ordered. The other 3 were not what I bought. Customer service is horrendous. No phone number and can't get a resolution to my issue. Emails responded to in over 24 hours. All my purchases were Christmas gifts. I will never buy anything from this company again.

First off there is no customer service phone number and they do not respond very promptly at all. If you in fact, even get a response from their emails. Two weeks after an order I made I got an email saying they canceled my order because they did not have enough product in stock. For days before Christmas and this was a Christmas present I did not get an email offering me a different sweater or a different size. They just simply canceled it. I will never buy from these people again. Their products are too expensive for such horrible customer service!!

Last year I ordered gifts for Christmas from Naadam, everything went well until my last order, no tracking and I waited a week, so I contacted the company and was told it will be at my house shortly..when my order Never showed up I contacted Naadam again for a refund and I was told your ordered will be there shortly 3 TIMES THEY SAID THIS TO ME FULLY KNOWING THEY WERE LYING!

on the 4th chat with Naadam customerservice I explained that I was furious and I wanted a refund, I went on further to explain that I regret buying 11 items from you in the first place! Now, the Lady that I'm talking to from Naadam says " how many items did you buy?" Again I said 11, so at that the Naadam customer service rep said your order will arrive January ...22.

Apparently to get anything from the company you have to be a big spender and nobody else

Naadam is a horrible company, I doubt they are even cruelty free!

I have been purchasing items from this company for a couple if years without any issue. I did have one item that was never sent, but I received the item quickly upon reaching out to the company. The quality of the items I have purchased is wonderful and I will continue to shop with them.

Order still not shipped after 2 weeks. Ponzi scheme company

Terrible service and return policy. They rip you off with a return fee!

If I could leave 0 stars, I would, this place is a JOKE. I ordered a sweater that was not cheap, mind you, and ordered the wrong size initially, but within a couple of hours, I sent an email to support and tried to contact them to either change order or cancel it before it shipped. They told me they would contact the warehouse to cancel it as they cannot change the order, so in the meantime, I ordered the right size to be sure it would get in before the holidays. Then two days later, I got notifications that both orders have been shipped, and then I got an email from them that they could not cancel my order and that I would have to file a return. The problem with filing the return is now (with expedited 2-day delivery that was paid), to return that one sweater, I now lose almost 40 dollars to shipping when all they had to do was go into a computer and cancel an order which they said they were contacting the warehouse to do but did not. Very BAD place, Please DO NOT ORDER FROM THEM, TRUST THE REVIEWS.

Ordered 2 sweaters. Never shipped. It was been over 10 days.

Placed an order in Black Friday Nov 28th, still not shipped after 7 days, but I was charged on 29th, and customer service never respond, the worst thing is that the website shows the order placement date is Nov 11, this is really a high priority bug on their website.