NAADAM Omdömen 

A disingenuous
company : kept using weasel words like “expected” for shipping dates .
Arrived much later than promised and did not at all meet my expectations of customer service. AI used liberally, expressing understanding of my “frustration”.
I will never buy anything from them again. Product itself was average and used unflattering cuts.

This Naadam company has serious customer service issues. I ordered on Nov 30 and here it is January 1. Nothing has arrived. There is no human being to contact. No phone number. Emails are met with an outdated Bot response. Duplicitous and fraudulent. This company is bound for class action litigation. Stay away from Naadam.

Would give zero stars if I could. Ordered 2 sweaters on Black Friday. Got an "apology" email that they were overwhelmed with orders and my order was delayed. Emailed them on December 22nd trying to locate the Christmas gifts I ordered. They responded that the items "will be shipped December 17th"- I guess they have the ability to go back to the future. I sent a reply that the 17th had passed but no response. AFTER Christmas I got a notification that I was getting a refund for a canceled item. Then I got an email that my other item shipped. Received that sweater on December 29th and then had to pay $11.25 in postage to mail it to my daughter who had already returned home after the holidays. Ridiculous and will never shop here again. Stick with Quince!

The customer service at Naadam is non-existent. I ordered 3 sweaters which never got delivered even though I got charged for them. I have been trying to contact customer service for over a week now for a refund with absolutely no response or acknowledgement from them. There is no way to reach an actual person at this company. I would never shop here or recommend this company to anyone.

DO NOT order from them. Placed an order 12/8 for Christmas , delivery 3-10 business days , we are now 12/29 and status is still “being prepared”. Read other reviews after the fact , all the same complaint.

Ordered $1,500 of items to ship to the UK on 6th December, supposedly shipped on 16th - nothing - contacted customer service who then did the worst thing customer service can do, went dark - these were most of my Christmas presents..international shipping is not always predictable but to go dark and not respond is unacceptable - sad for a company who have historically been brilliant. My Order no 1155592 - if there is anyone in management reading - If you are - you have a great product/compay and so I have to believe you can be better than this!

I ordered a sweater on 12/13 paying for upgraded two-day shipping. It never arrived and I was never notified of a delay. NAADAM is trying to blame fedex, but NAADAM didn’t give the package info to fedex until 12/22. It was picked up on 12/23. So NAADAM took ten days to deliver the sweater to FedEx. What is really egregious is that NAADAM never notified me of the delay and that the gift would not arrive in time. I could have cancelled and made other arrangements.

I reached out to customer service and their response was an anemic “sorry” with no help whatsoever. Be careful if you deal with this company. They have zero customer service and do not appear to be reputable. Also, if you make a single purchase with them, you will receive mountains of spam every day. Buyer beware.

I cannot rate the quality low enough.
Naadam has completely changed the wool quality, sizing and they have ruined their product. The ‘Original’ is nothing like the original sweater of 2 years ago.
Dont waste your money.
I purchased 6 sweaters which took more than 10 days to be shipped. By the time I received them and looked at the quality the 14 days has passed.
What company would penalize shoppers at Christmas and not allow additional time to return or exchange.

I've been waiting 3 1/2 weeks for one sweater but the worst part is you can not reach a human being. There is no telephone number and the emails are responded to by chat bots. Same exact response every single time! Non-existent customer service and ridiculous wait time. I will never buy anything from them again. Ever!

Ordered on Black Friday for Xmas delivery. No update on ship date and customer service has gone dark

Like many other customers I ordered sweater on Nov 25 for Christmas. Customer service has no phone number & even after 5-6 emails they still haven't shipped order. Asked for refund no reply.

I was trying to get a christmas present before Christmas. I bought three sweaters. The website advertised I would recieve them before Christmas and I paid an expedite fee to make sure I would get them on time. The tracking later said I would not recieve them on time. I contacted customer service, who basically told me they wouldn't do anything for me, and they didn't do it politely. They did anyway. The shipping was changed and I got the sweaters just on time. I was really unhappy with this company temporarily, but they fixed my problem and the sweaters are nice too.

Where can i write a review on their website??? The men's sweaters run EXTREMELY small. My son is 6'5' and 166lbs, so very thin and tall, yet the XL sweaters are too much short for him in the arms and torso as well, and there is no extra room in them elsewhere. Haven't ordered the XXL because the size is continuously sold out, yet it seems that even that size would be too small from the looks of the XL sweaters. Beware if you are a taller/larger man, these sweaters are not meant for you unless you like your sweaters skin tight.

Order was placed on 12/1/25, and Naadam represents that with standard shipping the order would arrive in 3-10 days. Well, here we are nearly 3 weeks later, and the items have not even shipped yet. Customer service is an absolute joke -- most likely some underpaid overseas agent who has no clue what is going on and parrots what she is reading from a script. And now customer service has completely gone dark. Save yourself the headache & heartache and shop elsewhere. Many others are in my position wondering what is going on with their holiday orders. Abysmal company.

I ordered 3 sweaters on 11/25. When their status hadn't changed by 12/8, I contacted the company and was told they were just backed up but they would be shipped by the 10th. When their status hadn't changed by the 12th, I contacted them again. This time I got an apology from customer support and some individual also apologizing and saying the should be caught up by Wednesday (12/17) and offered me 20% off on my next order (less off than what was offered in the endless ads they've been sending since I ordered from them). The status hadn't changed by Thursday (12/18). When I went to send them a message again, I noticed that the latest email was an "Urgent" type of ad indicating it was the last day to order for standard shipping to get something by Christmas. I sent another message asking why they thought I would order anything more from them since it didn't look like I was going to get my current order by Christmas. Today (12/19) I got a message where they wrote "Our baaad" under the name of their company that starts the body of their emails. They said one of my items was backordered so they were going to take that off my order and give me a refund for it. Oh and they made up a custom code to use on a future order to get a big whopping $25 off. But right under this email was my PayPal notification that I had just received a refund that was actually the entire amount - they didn't adjust crud, they just cancelled my entire order less than a week before Christmas.

Ordered before Thanksgiving and my order won’t arrive until after Christmas. Unacceptable! This is my first Christmas bringing my fiancée to celebrate with my family, and I now have no gift for her. Wish I had read some of these reviews first.

Ordered a jumper on 1st December, and have been told since that it has got ‘lost in processing’.

This was bought as a Christmas present so I asked them to send out a new one.

Not only do they take a very long time to reply to any email, but I am constantly told that the matter is ‘being escalated’ and just get passed on to someone new. I have been offered a refund but I don’t want a refund, I want the item I paid for!!

Still no closer to an outcome.

Besides the inconsistency in sizing I’m also very disappointed I keep being lied to about when my order will be shipped. They keep lying and pushing the date out. I ordered a coat on dec 1st and was told it would be shipped by the 16th, now it’s not shipping until next week? But it’s Christmas. I see others noting customer service starts ignoring when refunds are requested - talk to your bank! That’s what I’m doing if they continue to lie to me and don’t ship this. Very low quality for such cheap items from china anyway…

Very frustrated - I have been waiting for an order for a month and it hasn’t even shipped yet. I’m so disappointed in this process, I have now been told 4 guaranteed ship dates and none have come to fruition. This is the main gift for my wife for Christmas and now I have only 4 shipping days left to try and find something. I sent your CS team a note praising you and letting them know how I had wanted to do this for my wife for so long and now it’s a few days before Christmas and I don’t know what I’m going to do.

I usually don’t post negative reviews, but I feel like this is important to share.

I ordered a coat from this brand 20 days ago, well in advance of several holiday events. Their standard shipping timeline should have gotten it to me on time. But it never shipped, and no one informed me that it was backordered. There was no mention of backorders on their website at all.

When I reached out to ask why I hadn’t received it, only then did they tell me it was backordered. I asked if they could send it expedited to make up for the inconvenience, and they agreed. Unfortunately, they ended up shipping it ground anyway, and here we are 20 days later with no coat in hand.

Just sharing so others can be aware of this experience. Customer service and transparency matter!