NAADAM Omdömen 

I placed an online order for several cashmere sweaters on November 10. After weeks passed with no shipping confirmation, I contacted customer service on November 25. I was told the order would ship “that week,” but it did not.

Over the following weeks, I received multiple, conflicting ship dates from different customer service representatives. Each time I followed up, the timeline changed.

By December 11—more than a month after placing the order—I requested multiple times in writing that the order be canceled and refunded. I was told this request could be escalated. Despite that, the company fulfilled and shipped the order anyway, then informed me it was “too late” to cancel and that I would need to return the items after delivery.

While I eventually received an apology email from the founder, it was oddly signed “Love, Matt,” which felt unprofessional given the circumstances. The only compensation offered was a discount code for a future purchase, which did nothing to resolve the situation or restore trust.

The core issue wasn’t just the delay—it was the poor communication, shifting information, and failure to honor a clear cancellation request. Based on this experience, I would not order again and would caution others, especially if timing matters.

DO NOT SHOP HERE. You will not be able to return your purchase for a refund even if you paid full price. This happened to me. I purchased a cashmere sweater. Expensive purchase. It took 3 weeks to arrive and it did not fit correctly. There was no way to call customer service and no option to get a refund. I am going to dispute this with my credit card company. Since the only way possible to contact Naadam is through an email, I sent an email but got no response.

The sweater was low quality, rough and itchy. It cost $12.75 to return it and the return window is 14 days - which is also how long it took to come. There are so many better places to shop.

This company has terrible customer service. And delivery times
I made an order on December 2nd and here we are 3 weeks later and still the items have not arrived.
Not much help from customer service!
I would advise Quince instead!

I placed an order for over $2000 in early November for Christmas. They did not deliver-sent several notes about how sorry they were, but woud not even refund shipping. Avoid!

Ordered on 11/2/25 a Signature Cashmere Color Blocked Quarter Zip
Forest Green / L
Quantity: 1
$248.00

Received email on 11/12 that order was a delayed. Offered a discount on another sweater. However, I needed this sweater. I originally ordered as a present for the holidays. Customer support could not tell me when delivery would happen. Then, heard nothing for over a month until I contacted them. They told me that they would send it out 12/15/25; however, that was going to be too late, and I asked for a refund. I have not received any response to my request for a refund.

I would like to give this company a zero, because i have still not received my order. and every time i reach out for a status update, they "move the goal posts" and the shipping date. No wonder 67% of reviewers give this company ONE STAR.

An order was placed on 11/24/2025. At the time the order was placed I was not told that one of the items was back ordered. I was then told the back ordered product was to be receved and the entire order was to be shipped on 12/10/2025. That date came and went. No I am told the three item order is to ship on 12/15/2025. The Company should let you know the item is back ordered when you place an order and partial ship orders, especially during the holiday season.

I had a few very bad experiences in 2023 but decided to try Naadam again in 2025. Shipping times are even worse than 2023. It takes about 10 days until “pre transit” which means exactly nothing. It hasn’t shipped. It’s just sitting somewhere. Then it ships but doesn’t track. Then it gets a USPS tracking number and sits there a few days. Eventually it ends up somewhere and waits for another company to pick it up and deliver. 2-3 weeks. So 3-10 days delivery is absolute BS.

If you want to exchange anything by the time it gets to you, it’s probably gone in your size (and someone else has been waiting three weeks for it)

I bought a sweater that looked nothing like the display except for the color.

I won’t be making the same mistake shopping with them a third time.

I made a purchase for $400 for my birthday & was charged $160 for shipping to Canada. Request them to cancel but still awaiting processing after 72 hours within which they have debited my account

I purchased 3 items on November 19th and all were in stock at the time. I noticed nearly 2 weeks later it hadn’t shipped so I reached out because I’m moving. One item is no longer in stock, so they have to wait a month to ship all items. In the meantime, I am moving and won’t be able to get my $400 worth of items when it arrives. Customer service has so far been worthless. Christmas presents will be missed. All I asked them was to cancel the now out of stock item and send what was possible now to ensure I get what I need, but somehow my order is being processed so that’s not possible. So NAADAM can’t send it, yet is ok if I never receive it and still have to pay for it. My husband and I have bought tons from them, but they’ll now lose a customer.

My sweater is lost in USPS and Naadam doesn't have a person available to handle it. I'd gladly spend more and have an actual sweater to weat

I would give this company zero stars for customer service items that are listed as in stock on their website have huge shipping delays because they claim the item is not available after it’s purchased. You cannot call customer service at all. All communication is due through AI chat. they don’t give you any updates on shipping or delays and shipping. You have to do all the legwork to just receive a pre-written response. Beware do not order from this company unless you never want to receive your item but they will deduct your money from your account as soon as you hit that button. Buy from somebody who has better customer service. I wish I could review the actual item but I never received it.

This was my first time ordering from Naadam, and while it took nearly two weeks to receive my items, I was very impressed with the quality of the sweaters. I had to return one and exchange another for a different size, and Barbie from customer service was incredibly helpful, even making an exception to their return policy, which I truly appreciated.

The overall experience was positive, and now that I know my size (similar to Quince), I’d definitely order from Naadam again. However, I do have some concerns about their return policy—specifically the restocking fee, shipping costs (to and from without min order) and delivery times which could be a bit of a deterrent for future orders.

Overall, I’d recommend Naadam for the quality, but be mindful of the return terms and shipping costs which competitors don’t have.

Besides that the product is superb, my customer care experience was exceptional! I first ordered the wrong size, reached out to cancel before the product shipped and successfully worked with NAADAM to cancel before shipment. It was a smooth process and most satisfying. I was able to order the correct size with a timely arrival. And I love the product!

My third experience over 5 years and my last one: ordered various products in September. Was promised delivery in October. Now, in November, not only were my products not shipped as promised but: 1. One product just got cancelled no explanation. 2. The product that was promised as compensation got taken off the order too. Worst customer experience. Never again

There was a tech blip with my on-line order, that once caught, Naadam’s customer care team immediately responded to and resolved, professionally and warmly. Such a pleasure! Thank you!

Even though I was past the returns deadline, they were understanding and actually walked me through the process.

The product is very good, and customer service is excellent.

They found my third item.i order from an old email that doesn't exist.