NAADAM Omdömen 

Rodrigo went above and beyond to help satisfy my concern. I appreciate it.

My package was lost by USPS, they essentially didn't care or couldn't do anything to help. I reached out to Naadam and they instantly re-shipped the order and it arrived a few days later.

Used to order sweaters from naadam all the time. Ordered 3 more and they clearly have gone down hill. One shrunk after hand washing in cold water. I am very careful to follow labels as I have ruined my sweaters over the years. However this sweater obviously should have been dry clean only (which I won’t buy) bc it shrunk tremendously. They used to be good but now should be avoided.

I’m so pleased that Naadam has expanded its customer services. It was wonderful to interact via email with someone who understood my situation and quickly resolved it.

As a very happy customer and collector of cashmere pieces I was dismayed when a cashmere sweater purchased last year had a "severe case of pilling". I emailed Nadam and the agent Barbie who, with efficiency, patience and friendliness arranged for a credit note for. With it bought an exquisite Pink Ballet crew neck.

The responses were quick and the problem was resolved quickly and easily.

Very responsive customer service. Exceeded my expectations.

Genuinely unsure who is giving this company more than a 2 star rating. HORRIBLE customer service, had to email three times to sort of get the answer I wanted (and even then my questions were only half-answered). Took days to hear back each time, and the first few emails from them just seemed like an auto copy-paste answer - very clearly had not actually READ my email. After reading these other reviews, I was glad my experience with their customer service team had been as bad as it was - it put me right off purchasing anything. I hate to think how much more time I might’ve wasted and grief I would’ve had to deal with if I’d actually made a purchase.

Super fast customer service and solved the issue with no issues. Definitely made me want to be a returning customer.

I finally had a great help from Rodrigo and he solve totally my problem with my delivery. Thank you for your understanding it was great to work with you and I totally love the quality of your product

Small hole developed in my sweater after washing. The NAADAM team was very helpful and responsive to my questions. Additionally, they sent me a new sweater to my house within 3 days!!!

Naadam has a beautiful, well priced range of products. Their basic cashmere is excellent. I made an error on a recent order and emailed customer service. Quick response time and they cancelled the order. Always a good experience.

Very disappointed in the original crew neck sweaters. They used to be seized properly but now the cut is very skimpy with super short sleeves. The cashmere is also extremely thin and not a lux item at all - very Ross.

I need to exchange an item because it is too small. I have emailed their customer service address numerous times to no avail. There is no phone number anywhere I could find. So, I seem to have no remedy.

It's too small!!! I have a smaller head than most other adults to begin with, but I can't use it. It's not cheap to be wasted.

Avoid! Purchased a sweater that went on sale the next day--the reduction was substantial. Emailed customer service to see if a price adjustment was possible--was politely complimented on the fact that I reached out but price adjustment was refused. Guess they don't want happy return customers? I returned the sweater and was dinged for return shipping and some other ridiculous fee! Shop at Quince--better in every possible way!!

Horrible customer service and logistics. The quality of the product has also gone down.

Madam was dreadfully late fulfilling an order for Xmas that I placed in mid November. I couldn't get my xmas gifts out in time. I got an unsolicited, heartfelt, earnest, long apology letter that apparently sent to everyone affected by the delay. The owner of the company signed it "Love, Matt." He could not have sounded more remorseful about the delay.

I could do without this kind of love.

The coupon didn't apply to what I decided to buy.
I followed up with customer serve who confirmed the coupon didn't apply. I responded that this sounded nothing like a sincere gesture of apology. It sounded like Matt was using the pretense of being sorry for having made a mistake to his advantage - so he could move slow-moving merchandise. I have not heard from the promised "team member that can further assist” me with this in over 2 weeks.

This company initially appealed to me because it WAS so caring and conscientious, both to its customers and suppliers. To judge by my experience and the multiple negative customer service reviews I just discovered, that appears to be no longer.

Follow up two hours after posting this review: I got a note fro the company that they would honor the coupon. I don't know if my review spurred them to action. Or maybe the timing was a coincidence.? I'm raising my review from one star to two on the basis of them having taken this action.

Cannot get a response after 3 attempts to exchange product. No phone support.

Customer service sucks. Do not respond to emails and have no phone number.
Stuck with $300 voucher instead of refund even though item was returned as per their policy.
Extremely disappointing!