Absolutely terrible - Order didn't turn up and can't speak to a real person, only their useless chat bot. Issue still not resolved and just get cut off by the chatbot and can't seem to get put though... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Myprotein siamo alle solite. Hai due tipi di elettroliti, il The Electro ed il The Electro Hyrox. Se ti chiedo Hyrox perché mi mandi il normale? La mancanza di attenzione al cliente è totale. Fond... Se mer
Företaget har svarat
Bewerkt: Een pakket besteld met best grote waarde, door de bezorger gemeld als 'bezorgd in de brievenbus'. Dat past niet eens. Klantenservice heeft tot 3x toe gemeld dat het onderzoek is gedaan en... Se mer
Företaget har svarat
Great product with impact noticeable after a short period. The gummies are so easy when consistency is key. Super fast delivery especially as it was coming from the UK. Delighted. Much more confid... Se mer
Företaget har svarat
Företagsinformation
Kontaktuppgifter
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, Storbritannien
- 0161 813 1487
- myprotein.ie
3,0
Medel
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Prices have gone down.
the Total Protein has come down in price for 2.5kg which is awesome. I use them exclusively for everything, fast shipping.
8 juni 2024
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Customer Support Team
Bradley from the customer support team was very helpful and nice when I contacted them. I was able to get all the info I needed. Very good support.
29 maj 2024
Omdöme utan inbjudan
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
excellent service
really quick reply on online chat. Sabah dealt with my query quickly and was extremely pleasant to deal with.
25 maj 2024
Omdöme utan inbjudan
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I will never use Myprotein again
I will never use Myprotein again! I placed an order for Dublin and when I saw the name of your delivery partner, I knew my order wouldn't arrive. This is the second time this has happened and I am no longer a customer of Myprotein. If your team can contact me, that would be great!
20 maj 2024
Omdöme utan inbjudan
Svar från Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust Pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Ordered late Saturday night and had my…
Ordered late Saturday night and had my order Tuesday morning , super fast delivery which was what I needed as it saved me a trip to city .
8 maj 2024
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Consistently Incompetent
The last time I ordered from MyProtein I swore I would never order from there again, every time I place an order there is an issue with it. It's either late or doesn't arrive or is missing items. I've never dealt with a more incompetent company. I gave it one last try and I've received an email today telling me there's a problem with my order again. Honestly, never again will I order from there. It is consistently the worst possible customer experience. Real incompetence. And any time it has gone through it takes so long. Never ever again!!
Incredibly the reply to this mentioned that they couldn't find my account. Yet when this happened before they could find it. Just another example of the incompetence and culture of dreadful customer service pervasive in MyProtein. Always a tedious process, never painfree, always some sort of issue. Never, ever again.
6 maj 2024
Omdöme utan inbjudan
Svar från Myprotein
Hello David,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Here we go AGAIN! Rubbish courier service
02/05/24 - Update. I received the below reply from My Protein this morning.
"We have contacted relevant departments to assist in investigating the situation of the package. If there are any updates, we will inform you as soon as possible."
It just is not an acceptable reply when all I want to know is when will my order be delivered. It has not even been processed by EVRI yet. Absolutely shocking service.
-----------------------------------------------------------
Here we go AGAIN!! Great products, but my order is still saying 'Parcel carrier label created' which means there's no sign of it moving from the depot (took over a month for delivery in the past). This issue has been raised with MyProtein but I get the usual lip service nonsense and nothing happens! Why do MyProtein continue to use EVRI as a courier. This happens every time I have made an order. I'm sick of it and so annoyed again.
1 maj 2024
Omdöme utan inbjudan
Svar från Myprotein
Hello Dee,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Shocking delivery
Great product. Shocking delivery for the third time my order is delayed 4 days so far. No sign of it moving from the depot. Has been previously raised with myprotein and they never resolve it going forward.
19 april 2024
Omdöme utan inbjudan
Svar från Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust Pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Delivery standards unacceptable
The customer service agents are fantastic.
The company delivery is awful.
1st issue - discount didn't apply when the order was made (bought on sale)
2nd issue - order took a month to deliver after fastway didn't attempt to deliver and returned to myprotein.
3rd issue - fastway finally delivered but destroyed box and left on doorstep.
17 april 2024
Omdöme utan inbjudan
Svar från Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust Pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Very fast delivery , great product
Very good delivery time , great price and great website
18 april 2024
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Didn’t receive one of my items and item…
Didn’t receive one of my items and item took too long to come very disappointed. My hard earned money was put to waste very upset abiut all of this.
11 april 2023
Svar från Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Order placed three weeks ago
Order placed three weeks ago. First delivery was returned to myprotein by fastaway due to damaged package. Requested the the same items be sent again. Over a week later tracking shows the new package is also damaged and has be returned to my protein. Disgraceful that they chose to use the worst delivery company within Ireland to deliver their orders and no compensation offered
8 april 2024
Omdöme utan inbjudan
Svar från Myprotein
Hello J Cooke,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a message via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Fantastic delivery
I needed the snacks fast so ordered on Tuesday afternoon paid €12.99 for delivery and delivered next day from Poland.
4 april 2024
Svar från Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
My Protein Nightmare: A Saga of Ineptitude
My Protein? Ha! More like "My Poisonous Protein"! This abomination of a company couldn't navigate their way out of a paper bag, let alone handle the basic task of fulfilling orders. And their chosen courier, Fastway? It's as if they hired a troop of blindfolded monkeys to handle deliveries. It's been a month since I placed my order, only to have it vanish into thin air without a trace. And what do I get in return? Generic, mind-numbing emails that offer no solution and not a single shred of accountability. Do yourself a favour and avoid this circus of ineptitude masquerading as a business. Unless you enjoy playing the fool while they laugh all the way to the bank, steer clear of My Protein and their disastrous partnership with Fastway!
Re response below:
What a load of rubbish! There's no such thing as messaging on Trustpilot, and your blatant lies only add insult to injury. Instead of owning up to your failures, you continue to peddle falsehoods in a pathetic attempt to save face. Spare me the charade and provide a legitimate solution, if you're even capable of such a thing. Your lack of accountability is truly astounding.
2 april 2024
Omdöme utan inbjudan
Svar från Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trust Pilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Svar från Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.