NETGEAR Omdömen 95

NETGEAR does not stand behind their products and support! Both technical support and customer service are absolutely awful - BUYER BEWARE!
I purchased an Orbi 970 Quad-Band, WiFi 7, Mesh System, 3-Pack for nearly $1,900. Right out of the box, the product never worked, as it would be broadcasting but lose internet intermittently and disconnect. I have Fios Gigabit service because I depend on my internet and WiFi, being that I live in an area where there is very little cell service due to the local topography, namely a large and miles-long escarpment. The Verizon Fios internet was working fine but to confirm I would disconnect the Orbi and would have no issues. The Verizon router simply doesn't broadcast far enough to hit the far reaches of my house so I need the mesh system. Despite this, the NETGEAR tech support team jumped me through hoops for WEEKS, trying to say it was my ISP. When they finally admitted that it was the Orbi causing the issues, they made me capture logs, took control of my computer for hours at a time, dangling a promise of escalating the problem for nearly a month. At this point, after falling behind in my job, since I work from home, I just wanted to return the product as they did not seem to have any idea how to fix this, even after all of this time.

I had literally wasted hours upon hours of my time on the phone, yet the tech support rep tells me that he cannot return the product which I have had for less than 2 months, because their return policy is only 30 days and he would have to get me help from the customer service team. He said I would be contacted within 24 hours but after 3 days of waiting, I called customer service directly to which I was told there is no guarantee that the product can be returned and someone will reach out within 24 hours to let me know. At this point, I am starting to realize that even though the problem was from day one - due to the technicians dragging out the the support, to no avail, pushed me past the return window and in my opinion this was done on purpose. So now I am out $1900, have not had workable internet service for nearly 2 months, I am still being given the run around by the customer service department and on top of everything - I need to go out and buy a new mesh system.

NETGEAR IS NOT A REPUTABLE COMPANY! PLEASE DO YOURSELF A HUGE FAVOR AND BUY ELSEWHERE!

Buyer beware!! Netgear is no longer a reputable company. I had a Nighthawk router that worked perfectly for years. One day it lost connection to the internet. After 45 minutes on the phone to xfinity, they said the problem was in the router, I should call Netgear.
The Netgear tech said if he fixed the connection, I owe $170 for a new service contract. When I asked what changed, he said they preformed an "update" last night and I would have to pay to restore internet access.
This is clearly extortion and a complete scam. They turned the router off to force you to pay to turn it back on. I got a different router and am finished with Netgear. Don't be fooled!!

het is nog te kort dag om een beoordeling te geven. wat wel te merken is is dat het nieuwe systeem die ik nu heb niet dezelfde sterke wifi signaal heeft als mijn vorige systeem.

Questa azienda è di una incompetenza disarmante, evidentemente hanno dei finanziatori segreti altrimenti sarebbe già fallita da anni, zero assistenza, zero garanzia di legge, zero competenza nel gestire eventuali problemi ma soprattutto prodotti costosissimi che fanno cag💩, non hanno prestazioni, affidabilità, si disconnettono frequentemente e non sono compatibili con alcuni device. Non mi meraviglio che abbia molti clienti scontenti.

Netgear is truly an awful company. Over the years, I have bought dozens of pieces of Netgear equipment- this modem breaks after 5 months and won't connect to the internet at all due to a permanent reboot loop the Spectrum rep and myself tried everything, reboots, reprovisioning and factory resets)- and the NetGear tech says he can't help because we can't troubleshoot it. I tell him it doesn't connect to the internet (I spent 90 minutes with Spectrum on Friday trying to make it work). He also refused to escalate the case. Bye Bye Netgear and hello ASUS and Arris. They are a pale shadow of what they used to be. Their equipment does not last and they don't stand behind it!

Nie wieder Netgear Artikel kaufen!! Ich habe ein defektes Produkt erhalten und der Support, versucht mich mit technischen Fragen hinzuhalten. 1 Monat nach dem Kauf verwies ich auf mein Garantierecht, jedoch schickt Netgear kein neues Produkt bzw. sendet mir kein Retourenlabel, für eine Erstattung.

Do NOT buy the latest Orbi , router , internet equipment brand NetGear . Their latest model is very very dangerous and customer service is absolutely no help . Their equipment is heating up , router blowing out , plugs too hot to unplug and continuing crashing because of the over heating . They are recommending putting small fans near each of the plugs so a fire or spark doesn’t happen !! ( crazy ) 🤪 Customer service is awful , you r referred to several different teams and no one gets back to you . We are now waiting for the third set of equipment which we know will do the same exact thing . They will not refund money ,, only an exchange for equipment that should all be recalled !!

Net Gear security charges more than I paid for my new modem & router. Beware once your netgear goes out they will charge you to upgrade the security I was quoted 175.00 So I hung up on this obserd jesture and bought an ASUS that out performed the NETGEAR and has life time updatses with no security fee ever. Just know there are still a few companies out there not trying to rape the consumer. NetGear is NOT ONE OF THEM

Modem is trash didn't last 6 months and they want to charge $99 for support. Will never purchase a net gear product ever again. Whole company is trash.

Nu alweer voor de derde keer contact met de klantenservice (als je dat zo mag noemen....) om een retour-label te krijgen. Elke keer de belofte dat ze die sturen, maar dat komt dus niet.
Is dit service voor klanten? Ik denk zelf dat ze het gewoon willen rekken, of de organisatie is echt gewoon echt slecht geregeld.
Dacht met een gedegen bedrijf te maken hebben, maar ze handelen als een slechte chinese website.

Netgear Nighthawk app... you can't even disable the service for this ARMOR crap.. you need a phone it doesn't let you do it from the login on the router.. I can't believe I paid $200 for this and we went BACKWARD in technology over the last 30 years

I have spent approximately $300 on a Nighthawk wireless netgear router and mesh extenders. I was pressured by the slimy Netgear support people into buying a 200.00 pro support plan. After a year, when I called to get some help, I was told I needed some new 299.00 firewall protection in order to get my voip phone working. I was hung up on twice by the rudest people I've ever dealt with. They remind me of copier salesman in the day, other than they are slimier, not a bit charming and border on being criminal scam artists. I was so ticked off that I figured out how to fix the problem myself- the problem they told me could only be addressed by spending $299.00 for three years of firewall protection. Netgear should be ashamed of these d-bags that represent them

Preis Leistung mangelhaft
Habe den M2 Nighthawk und bin sowas von enttäuscht.
Das Teil hat 2 Antennen, die man nur am Suchen ist.
Die Befestigung ist ein echter Witz, fallen sofort wieder ab.
Das Reaktion bei Berührung vom Display ist Grotten schlecht.
Das Teil blinkt mehr rot wie blau und muss ständig neu verbunden werden.
Das Teil ist soviel Geld nicht wert.
Lachnummer

Ich wollte meine Armor-Lizenz von einem Orbi auf einen anderen übertragen lassen. sollte eigentlich eine Kleinigkeit sein. Nach mehr als 5 Wochen, in denen ich alle möglichen völlig unsinnige Mitteliungen von Netgear erhalten und beantwortet habe, habe ich aufgegeben und auf einen anderen Hersteller gewechselt, bei dem der Support signifikant besser ist.

I contacted NETGEAR to find that their website was captured by a scammer who sold me a $449.00 lifetime support contract. 2 months later I contacted them again at which point they advised I had been scammed and would not help. Customer support agent beat around the bush, would NOT answer the question asked. Would NOT connect me to a supervisor and overall completely useless.
AFTER LOST TIME IN HOURS, losing $449.00 in fake contracts and experiencing absolutely no desire to help I threw the entire system (3 units) in the trash and will never consider NETGEAR EVER AGAIN.

I’m on my second set of Netgear mesh routers, within 2 weeks of the free tech support running out they have both started signal stuttering. Netgear want another $99 to help fix the problem. Seems fishy that they do this everytime. Seems like extortion to me! Would NOT suggest these routers as an option due to weird timing and very very poor tech support!

Das ist ein totaler Scheissdeck. Die Inbetiebnahme der Router ist sehr kompliziert. Benutzt eine App. Schon der Name ein Schwachsinn. Nigthawk oder sooo? Die möchten nur die Daten erhalten. WIFI Range Extender AC750. Nach zwei Stunden habe ich aufgegeben. Gar nicht zu empfehlen.

Grauenhaft! Das Produkt der router ist tiptop. Die Registrierung unmöglich, wie der support auch. Ich kann kein Konto eröffnen, weil es kein Passwort zulässt. Bevor man irgendwo Hilfe bekommt, muss man sich mit Passwort anmelden. Um das gesetzte Passwort zu erfahren, muss man sich durch zig Fragen und Produkte arbeiten, nur um dann festzustellen, dass das angegebene Passwort nicht funktioniert. Ah, Passwort innen im Produkt=router auseinandernehmen, angegebenes Passwort benutzen-geht auch nicht. Passwort zurücksetzen geht nicht. Für den support muss man sich einloggen. Ich kann nur vom Kauf abraten. Schade ums Geld.

Bought the Nighthawk RS100
Not easy to set up even though website said it was. Customer Service was very unhelpful and all they did was blame our broadband supplier instead of taking responsability themselves. Been in touch a number of times with their support team. Very unhelpful and at times very rude. They decided to ring us back after 11pm on a Saturday night.

Ich schreibe nie Bewertungen und hab auch viel Verständnis aber bitte, kauft nicht bei dieser Firma. Ich Ärger mich so sehr, dass ich die Bewertungen hier nicht vor meinem Kauf gelesen hab.
Ich habe den M6 und bin im Vanlife mit Festanstellung täglich darauf angewiesen. Deswegen dachte ich, ich investiere in ein hochwertiges Produkt. Schön wär’s gewesen!
Der Akku hält ca. 4-6 Stunden, also nicht mal einen Arbeitstag. Das wiederaufladen dauert ungefähr genau so lang. Ständig hat es irgendwelche Fehlermeldungen und kein Netz. Oftmals hat mein Handy, das mittlerweile 5 Jahre alt ist besseres Netz. Mittlerweile spinnt das Netzteil völlig und ich kann den Router nur noch über eine Powerbank laden. Der Kundenservice verlangt zig Fotos, Videos, Test, Antworten, dabei will ich doch nur ein neues Netzteil und aus Kulanz für die schlechte Akkuleistung einen Ersatzakku. Mal sehen, wo das noch hinführt.
Wenn man in Europa unterwegs ist und in die Nähe von nicht EU-Ländern kommt, wählt sich der Router vorzugsweise dort ein, beschert einem hohe Rechnungen und das Netz kann man nicht manuell ändern. Wenn es mal Richtung 20 Grad geht überhitzt er super schnell und drosselt seine Leistung.
Ich hab noch niemals knapp 1000 Euro so unfassbar schlecht investiert!