NETGEAR Omdömen 95

Having similar problem as Mr. Link, power out and the router acts as if its been hijacked by chipmunks, its broken, and when you call for technical assistance they want you to pay 100 buck for them to tell you to send it in and then if it is a hardware issue they refund you the money, forcing you to buy something . Garbage company

Wow! I’m not sure the last time I experienced such absolutely APPALLING customer service. So appalling that it actually doesn’t exist! Log a support request they say over and over and over and over. Next step is that you get an email to say ring Thai number within 24 hours. Here’s the catch - don’t get through within 24 hours. They close the case. Here’s the next catch… they NEVER answer their phone. Luckily we have only just purchased so will likely return the entire product to store as unfit for reason purchased as it simply does not do what it says it will. It DOES NOT provide us with fantastic mesh coverage. It actually provides worse wifi coverage than I can get on my phone data.

Lower than 1 star worst customer service ever they don’t help at all and are so rude

I write this using my phone's internet. Sa

I purchased a Netgear mesh system at the end of December. It stopped working at the end of February. For the last two months I have spent hours with Netgear (non-)support and customer service. They all tell me that I am very important, but nothing happens. Today I was told that I could pay for a replacement for the defective units. This company is a SCAM.

Bestellen en leveren gaat inderdaad vlot. Het apparaat bevalt niet en wil het terugsturen. Daar beginnen de problemen. Heb 2 keer minimaal een uur gebeld, maar je hoort alleen maar de mededeling van ; bedankt voor uw geduld blijf aan de lijn voor de eerst volgende technicus.
Krijg wel een enquete met mijn ervaring, maar daar kan je je klachten niet kwijt.

The nighthawk router arrived faulty but what is even more faulty is their customer support! The worst! They hung up on me 3 times saying no one is available right now and they took 2 days to respond to my email where they said ”try these fixes otherwise return it when you get back to the US” in 2 months. Don’t buy from this company they don’t care about you.

Netgear has officially taught me what a 4000+ euro mistake feels like.

I invested in their premium 970 Orbi system expecting premium performance. What I got instead was a mess of overpriced hardware, lackluster software, and customer service that feels like it’s powered by a hamster who keeps falling off the wheel.

Despite wiring five satellites professionally, the GUI showed them endlessly “connecting” like they were trapped in some eternal digital purgatory. When I reached out for help, Netgear’s support solution was to… change my firmware without addressing the actual issue. Result? The wifi works, but the GUI — the thing I needed fixed — is now useless.

Support kept disconnecting, stalling, or giving half‑answers. And today, I was told the “recommended” number of satellites is four. Wonderful. Maybe Netgear should mention that *before* selling systems to people with homes that actually need five.

For the price I paid, I expected reliability, professionalism, and functioning software. Instead, I got frustration, wasted time, and a masterclass in how not to support your customers.

If you’re considering blowing thousands on Netgear, learn from my experience: it’s a luxury purchase with bargain-basement service.

Have about had it with my Netgear Nighthawk mesh system (MR60) with a router and two satellites. Almost EVERY TIME there is a power interruption or my ISP goes down, I have to completely REINSTALL my entire system *from scratch* which takes a lot of time. This has occurred DOZENS of times since my purchase
from Amazon on May 17, 2023. I purchased a 3-year extended service plan (Asurion), and am tired of seeing “connect your main router to a UPS or surge protector” (they are), and I have lost countless HOURS doing this ever since buying my system in 2023. Why doesn’t this system simply recover its connection following these outages? For a $200 system...I expect more---and BETTER!

Snelle levering, heldere instructie en snelle installatie.

Worst product, interface and customer service. They manage to make the process of set up or even password recovery next to impossible! That’s after reading through their website and speaking to customer service for an hour. DONT BUY!

Ordered a router online, paid extra for express delivery. Days after the alleged expected delivery date there’s not even a record of the order despite having the confirmation email and the $ amount pending on my credit card. Customer service, what there is of it is appalling. Just another dodgey company that prioritises taking your money over all else.

Horrible customer service. Thought I canceled a recurring subscription, and received a charge for $99.99. Went to my account through the app and grayed out my subscription i formation (date, payment, etc….). After multiple pages on the netgear website I was able to cancel my account for next year 2027. I’ve contacted netgear multiple times explained that I thought my account was canceled, canceled within an hour of the renewal notification when I found out it wasn’t, and no long use netgear equipment or the service I originally signed up for nor had I in sometime however they refuse to give me a refund. I seriously have to laugh since not only have they not issued a refund but they continue to try to upsell me and I font even use their equipment. I like netgear equipment but given my recent experience I doubt I will ever purchase their equipment or the security services again.

Purchased a CAX80 router with the armor security add on for 530 dollars. Activating it and configuring the router was a mess due to self signed certificates. I made the mistake of calling tech support, the connection was horrible. The tech misheard my email address and assigned my modem to the wrong address. Weeks later I can't get this fixed, support says the escalate it but nothing happens. Can't use armor without a registered product so that's 100 out of my pocket for nothing. Stay away

Netgear DER ABSOLUTE MASSSTAB IN
Perfektem Kunden Support
Nie habe ich das auch nur annähernd so erlebt

Nichts funktioniert. Verkaufe jetzt alles auf ebay.

I paid 200.00 for netgear pro.My computer had a problem .They went into my computer with me watching and ran something and at the end it said my computer had been hacked.I knew that was weird.They said pro didn't cover it and they wanted 500 to 1500. to repair registry.I knew that was wrong.I took to my computer repair guy just to be sure they were lying.It was malware!!Beware of this company .They will do anything to get more money.I will never buy another product from them.Nighthawk used to be a great company. NOT anymore

had placed an order directly through Netgear. Everything went smoothly until the delivery part — and that’s where DHL completely failed.
According to DHL, I had “refused” the parcel. That’s absolutely not true. I was home the entire day, my video doorbell recorded everything, and no delivery attempt was made. There was no note left, no driver at the door, nothing.

After contacting DHL, they admitted a mistake might have been made and said they would “look into it.” I also reached out to the forwarding company, who confirmed the parcel had been returned.

The most disappointing part is that Netgear did not take responsibility to resend the order, even though it was clearly DHL’s fault. Instead, they only offered to sell the product again — now at a much higher price.

A great product, but a very poor experience due to DHL’s complete failure and Netgear’s unwillingness (till now) to make things right.

Das Betriebssystem des Nighthawk Pro M7 hat erhebliche Mängel, was den Einsatz faktisch unmöglich macht.

Die "Internet- & Daten-Verbindung" wird vom Router immer wieder unterbrochen bzw. nicht hergestellt, obwohl das Dashboard (anzeigt, dass alles in Ordnung ist - und eine Verbindung besteht.

#1 Kein Internet-Zugang wegen aufgehobener SIM-PIN-Karten-Sperre!
Es gibt die Option die SIM-PIN-Sperre aufzuheben. Wird die SIM-Karten-Sperre (PIN-Eingabe) aufgehoben, startet der Router wie gewünscht ohne die SIM-PIN-Eingabe.
Jedoch: der Internet- Daten Zugang / Verbindung ist entgegen dem Dashboard (Übersicht) gesperrt!!!
Fazit: der Router kann nur mit der SIM-PIN-Karten-Sperre betrieben werden.

#2 kein Internet- Daten-Zugang nach "Ruhezustand" -> Neustart nötig
Der Router kann via die Option "Ruhezustand" in den entsprechenden Modus gebracht werden.
Das "Aufwecken" geht auch - der Router schaltet sich wieder ein.
Jedoch ist der Internet- Daten-Zugang "unterbrochen / gesperrt"
Anzeige im Dashboard (Übersicht) -> alles in Ordnung, alle Verbindungen funktionieren!
Lösung: Der Router muss nach dem Ruhezustand einen Neustart mit SIM-PIN Eingabe erfahren.

#3: Internet-Sperrung bei mehr als 1 Gerät am WLAN
Wenn man ein 2tes Gerät mit dem WLAN des Routers verbindet - wird abermals die Internet- Datenverbindung unterbrochen.
Falsche Dashboard Anzeige (Übersicht): das Dashboard zeigt jedoch abermals eine falsche Information.
-> 2 Geräte am WLAN: WLAN Status okay, Internet- Datenzugang: okay .... jedoch keine Internet- Datenverbindung

Lösung: das 2te Gerät entfernet werden sowie der Router muss neu gestartet werden

#4 -Flasche Informationen im Dashboard (Übersicht)
Auf die Übersicht-Anzeige im Dashboard ist kein Verlass - obwohl wie unter Punkt 1 -3 beschrieben, jeweils keine Verbindung ins Internet besteht und auch kein Datenaustausch möglich ist zeigt das Dashboard: alles okay, alle Verbindungen etc okay.
Der Nighthawk Pro M7 ist in der aktuellen Version schlichtweg nicht zu gebrauchen! Dies für einen Preis von ca. 900 Euro

Kann nur jeden vor diesem Schrott (Stand 17.10.2025) warnen.