Mr Teak Omdömen 738

Just what we wanted in an outdoor seating cushion for our swing bench

Excellent service, excellent product.

The customer service is very poor. They sent the wrong chair, and because we are elderly we had to have someone assemble it for us. They ask so oiled it. I was not present to check the product. In addition the dowels are wrong and stuck out. I sent photos to the company. No apology, no attempt to help, no offer of dowels or partial refund, and no reply to my last email with photos. I refrained from commenting to give them time to reply but nothing. I’m upset about the whole thing. I can’t from our experience recommend this company.

instructions where not easy to get to read ,but after putting the bench together was very impressed with it the finished bench looks great ,the finish was immaculate

I purchased a bench on 9 July. Despite this company claiming to provide 24hr delivery it didn’t arrive until 16 July. By 22 July it became clear this bench was badly made and all the joints were coming away, rendering it unusable and dangerous. I reported the issue with the company but they refused to issue a refund, replacement or arrange a collection. Now despite numerous phone calls and emails they do not reply or even acknowledge my concerns. AVOID BUYING from this company.

Good bench at a fair price - goes together well and relatively easy to construct. (Would have preferred ‘in stock’ when ordered but came quite quickly. Second bench I’ve purchased and would buy again.

My son is super happy with the two oval coffee tables. So easy to collapse and carry and very smart in appearance so very pleased with them.

After 3 weeks still waiting for the table I ordered. No communication from them whatsoever. Have sent them emails but no response. Tried to phone but no-one picks up. Not good enough.

Lovely piece of furniture. Only misses 5th star as it took longer for delivery than we'd expected and we had to chase communication rather than being informed about the delay / expected delivery time .

Good, solid construction

Quick delivery and the bench is perfect...exactly as desribed.

Arrived in good packaging and in good condition. Went together well and looks great.

The cushions are very comfortable.

Excellent quality furniture. Easy ordering,quick delivery. One cushion missing, a quick phone call made and it was sent out immediately, what more could you want? Great customer service! Thank you.

Item good quality and exactly as described

No responses to emails for over a month, no delivery updates to my order which was placed back on the 1st June. If you want your money to be taken and to just be ignored then use Mr Teak….

Customer service was amazing, went above and beyond to meet our individual needs.

Easy to order, great price and swift delivery.
Bench exactly as we hoped for.

The product -a Blenheim table - was easy to assemble and now looks fabulous in our garden. The service from Mr Teak was excellent and friendly but the actual delivery to my house was something of a nightmare with no help from the driver. I am largely immobile and needed strong men to get it through our gate but the driver did not call me before arrival as promised.

We ordered a garden set at the start of May and were told it was coming. Finally told end of July it would be October.
Absolute rubbish communication unless you post something online. Phone line was cut off after I ordered which should have been a red flag.
Order now cancelled and refunded through credit card as not forthcoming on that either and I’m buying elsewhere
Worst shopping experience ever. Avoid if you can