Motorpoint - Birmingham Omdömen 

The process at Motorpoint was seamless, and the customer service was exceptional. I was assisted at the B6 5SU branch by customer service representative Keanan Uppal. Keanan exceeded my expectations with his professionalism and efficiency. I recommend that the company consider promoting him to a managerial position due to his ability to provide a smooth and swift customer experience, resulting in satisfied clients with their new vehicles.

Process from start to finish was excellent the Lady who attended to us couldn’t help us enough very pleased

Excellent choice of cars for all budgets.
Great staff, no pressure from them.
Chelsea at motorpoint Birmingham was a star, excellent customer service 👏

I have used motorpoint before so i went back to them becase i trust them ,friendly staff and smooth no hasale process and a good price . I got what i wanted and very satisfied.

I purchased a vehicle from Motorpoint in late November. Within a few months, I noticed a fault with the parking sensors. At the time of purchase, I was advised to raise any issues through the MG warranty, which is exactly what I did. The issue was reported in February and an appointment was arranged for March.
When MG inspected the vehicle, their findings were very clear. Two rear parking sensors were missing or pushed behind the bumper, and two retaining bolts for the rear bumper were also missing. MG confirmed in writing that "someone has been there before — this may have been a previous repair by a Bodyshop or a smart repairer" and declined the warranty claim on the basis that "this is not an issue with manufacturing but an issue with previous repair."
In short —The fault is the result of repair work carried out on the vehicle before I bought it. This is something Motorpoint should have identified and disclosed at the point of sale. I was never informed of any prior bodywork, repair, or damage to the car.
When I raised this with Motorpoint, they initially claimed the issue was reported "5 months after purchase" — which was inaccurate. They then asked me to fund an independent inspection with no guarantee they would act on the findings or cover the cost. They say they operate in line with the Consumer Rights Act 2015, but in practice, the entire burden has been placed on me — despite the Act clearly stating that faults raised within the first six months are presumed to have been present at sale unless the retailer proves otherwise.
So the position is this: Motorpoint sold the car without disclosing any prior repair work. Yet neither party is willing to take responsibility, and I'm left chasing a resolution for a fault I did not cause.
I've been polite, patient, and reasonable throughout — but resolving this has been unnecessarily difficult. This is still ongoing.
If you're considering buying from Motorpoint, I'd strongly recommend getting a thorough independent inspection before purchase, documenting everything, and knowing your consumer rights. You may need them.

there was a slight communication thing but apart from that everything went smooth was very helpful in birmingham

Had a few teething problems when buying my car but the staff were all very helpful and the issues were sorted for me and I was able to drive away with my new car.

Excellent prompt service by someone with a smile and a sense of humour

i had an excellant experience working with dawid Kucharski at motorpoint Birmingham, he was professional knowledgeable, and not to pushy. he took the time to answer all my questions. i highly recommend Dawid.

Great service from Katie and the manager at the Birmingham branch both of whom were super helpful and went above and beyond. Sean Podmore from Burnley, who we dealt with initially, was also very helpful and efficient. We’re delighted with our car and would highly recommend buying from Motorpoint.

Wow super impressed. Highly recommend this place to buy your car. Great staff, excellent customer service. No pressure put on you to buy, absolutely fabulous. A great big shout out to Adil, Gurj & Sion who made my purchase perfect including a follow up call from Sion to ensure I was happy. Great work team Motorpoint Birmingham. This'll be my go to place whenever I need a new car.

Excellent service. Our sales' consultant, Sion, was extremely helpful in suggesting and showing me a variety of car options available which were in my price range and suited what I'd asked for. The process from start to finish was smooth with all the steps such as insurance, road tax and finance being handled for me which made the whole experience easier and less stressful! A very well organised and efficient system.

Very friendly, informative service. Booked test drive and then time to collect car, very efficient and great price.

The team is really friendly and helpful. This is my second purchase from motorpoint. I have never had any problem with them.

We had a couple of minor issues with the car, but the staff sorted them out in a professional way,now all good 👍

Sion. Keenan and the manager whose name I didn't get were professional and very helpful.

Excellent service from start to finish reasonably priced car very good hand over in Birmingham the staff there made the buying experience easy and efficient top marks from me

No pressure from sale assistant, everyone was friendly. All were helpful and accommodating. Will be back when we need an upgrade.