Motorpoint - Birmingham Omdömen 492

I’m writing this to protect other innocent members of the public from the misery I’ve experienced over the last few months.

SHORT VERSION – avoid at all costs. Motorpoint’s website states their customers are protected by the Consumer Rights Act 2015 but if you try and hold them to this, they’ll find any excuse to reject your claim. I bought a 2 year old car from them which presented a major fault within the first 6 months and ended up needing a full gearbox replacement. They’re not accepting my right to reject the vehicle, or willing to issue a refund.

LONG VERSION -

I thought I was ‘treating’ myself to my very first nearly-new car from their Birmingham site - a Peugeot 3008 hybrid, still under manufacturer’s warranty, a car I thought would be a safe, dependable choice for our young family, that I could use for a number of years stress-free. Within 6 months the car presented a major fault – it lost total power in live traffic when I had my young daughter in the car; a very scary experience.

The vehicle ‘rebooted’ itself so I was able to drive it to a main Peugeot dealership for repair (not before the same fault had reoccurred). After 1 week it was returned to me, they were confident it was fixed – 1 mile down the road the same scary fault presented, again in live traffic.

The law (Consumer Rights Act 2015) states that if a fault occurs within 6 months of purchase the seller is responsible; Motorpoint’s own terms and conditions state their customers are protected by these laws. At this point I exercised my right to reject the vehicle from Motorpoint, to which they acknowledged my request, but said we needed to wait for the full investigation from Peugeot. We are now over 3 MONTHS down the line.

The repair required a full gearbox replacement, for a 2-year-old vehicle that had only 16k miles on the clock, of which I had driven only 3k. Surely no car of that age should require such extensive repair?!

This week Motorpoint (not Peugeot) advised me that the car is now fixed and ready for collection – “good news” apparently! And lucky me, “there will be no charges for yourself in relation to this work”! I am fuming! They’re basically trying to ignore my right to reject and hope I’ll just forget the last 3 months of significant stress, huge inconvenience and considerable additional cost (Ubers etc) at not having the car. Peugeot didn’t have a courtesy car available in all that time, and Motorpoint only offered a loan car recently after they realised how awful the aftercare from Peugeot has been – I politely declined their offer as I basically wanted as little to do with any of these people as possible.

Motorpoint mislead me throughout the past 3 months saying I could potentially browse their available cars to consider a swap, in place of a refund. I made it clear from the start I want a refund and still stick to that.

They’ve now advised they’re not accepting the fault falls within the scope of a valid right to reject and are offering me a goodwill 12 month Motorpoint extended warranty, which is a miniscule cost to them (a 2 year warranty costs approx. £700 I believe, so assuming the 1 year warranty is worth half of that).

These companies are all about getting the sale and then good luck to you after that. I regret being a cash buyer as a finance deal would have offered me more protection and power to claim compensation.

I have no settlement with Motorpoint so have asked for a deadlock letter so I can escalate this matter to the Motor Ombudsman to hopefully get justice, and the refund I’m entitled to. The car remains at the Peugeot dealership and I feel Motorpoint are purposely dragging the claim so the pressure mounts on me so I’ll just give up and accept defeat.

I regret ever stepping foot inside that Motorpoint Birmingham dealership and wish I had a rewind button. Their company ethos is #drivingdreams but this has been an absolute nightmare for me!

Overall good. It will be good to not charge the customer for transporting a vehicle from your another branch, as it dilutes the purpose of accessing the cars available across Motorpoint UK locations. Also, if Motorpoint could consider financing buyers who are living in the UK for less than 3 years and are on an employment visa. Mr Keanan Uppal supporter really well.

Got exactly what i wanted in the car, so that was the main plus. Perhaps i should have been more insistent on getting a full tour of the car given there are a couple of unexpected niggles. But the staff, albeit friendly and attentive, gave no impression about knowledge of the cars themselves, which is perhaps not unexpected.

Keanan at the Birmingham motorpoint was extremely helpful and patient. He listened to our needs for a car and we ended up with our perfect car. Would highly recommend.

Great service

chelsea was very friendly and didnt pressure us and gave us time on our own to realy get a good look at the vehicle

Special thanks to Megan and Sion for their first class customer service, showing patience and assisting me in my purchase without being pushy whatsoever.

Extremely helpful and even put extra fuel in to ensure we got home. Would definitely recommend Motorpoint.

So helpful, straight dealing, lovely people and so quick and easy. It was a super experience.

Good service, staff helpful and polite. The car we purchased in 1915 was also from Motorpoint.

Customer service was top notch. Sion is a very good man, he made all the process very easy and simple, Sion went extra mile to make sure I was happy eventually as I was very stressed. Am so glad I came to Motorpoint after checking at other outlets. Thank you to all the staff members, very amazing people 😀

Good service

Great service, great value, great people.

Knowledgeable and polite staff at both Castleford and at Oldbury, no pressure to buy or even make a decision.
The vehicle we bought was extremely well presented and we were allowed to test drive it unaccompanied.

Excellent professional friendly service from their employees who know what they are talking about.

Sales person Dawid made our experience so relaxing and enjoyable

Good customer service
Good communication
Competitive prices

Good purchasing car,not happy about looking was basically told here are the keys let me know when you are done. Showing someone how things work without being condescending