Monster Reservations Group Omdömen 3 995

Scam. Nothing is available and fees on everything possible even though they said there were no fees.

Enjoying my first vacation with Monster. The Resort is very nice but they charged me more for Taxes than Monster said they would. I contacted Garrey S. at Monster vacation. He cheerfully listened and investigated very quickly. Within a couple of minutes he refunded the money that was above Monster's stated charges. He was very helpful and understanding. It was the assurance I needed to know that I made a good decision in choosing Monster Vacations. Thank Garrey and Thank You Monster Vacations. Joe B.

Summer was the best thing, she convinced me to stay after having a horrible experience with a gentleman.

Amir at Monster Reservations was personable and efficient while taking my order. He worked quickly to ensure the reservation details were captured and complete. After speaking with him, I feel confident that my trip will be a success and I'm assured that all will go smoothly!

Aisha was efficient and a relief

Carlarae helped with the frustrations I experienced after booking a holiday. She was very patient and helpful

I had such a wonderful experience working with Robert Fulwood while planning my vacation to Punta Cana! 🌴☀️ From start to finish, he was friendly, knowledgeable, and incredibly trustworthy. He took the time to answer all of my questions, made the process stress-free, and helped me feel confident that I was getting a great deal.

Robert truly went above and beyond to make sure everything was perfect for my trip. His professionalism and kindness made such a difference, and I really appreciated how easy he made everything. If you’re looking for someone reliable to help plan your next vacation, I highly recommend Robert Fulwood!

Our hotel room was canceled, not sure why but called and spoke to customer service (Mikaylee Mengon) and she was wonderful. She got our information and she sent the appropriate emails where they were supposed to go and gave me a way to call her back if we didn’t hear from the company. Unfortunately I gave a 3 star because we didn’t hear back yet but I really appreciate Mikaylee’s help. I would probably give her performance a 5 star rating.

TRISTAN JONES WAS AMAZIN!
Great service. I wish i can get her everytime i call in. thank you tristan for help me book my first vacation for me and my little family. We're so Excited for our first trip with monster !

It took approximately 30 minutes until I was able to get ahold of an actual person. The person who helped me though, Alyssa S. was very informative and answered all of my questions. A+ on *Her customer service.

If you want to throw money away, Monster Vacations. I can't believe I fell for this mess. I paid about $1600.00 for 12 different vacations. I was told I can combine the vacations, now I am ready to book my travels and learn I can't combine them. Then to put a cherry on top of this scam, I talked to the representative and he told me about a resort in AZ. I was ready to book until he said I had to pay over $450.00 in cleaning fees at the minimum for each week. I got off the phone and contacted the resort directly and they said the cleaning fee was $111.00...uhhhmmm. So, I am going to eat the original cost I paid for this package, because they are shady. Customer service has no clue what they are doing, by putting you constantly on hold and telling you one thing and then changing the answer.

“Rolanda Lewis provided outstanding customer service through Monster Vacation. She was professional, patient, knowledgeable, and made the entire vacation planning process smooth and stress-free. She answered all of my questions promptly, paid attention to every detail, and made sure everything was handled perfectly. Her positive attitude and dedication truly stood out. I highly recommend Rolanda Lewis to anyone looking to book a great vacation experience. Thank you for going above and beyond!”

Spoke with Shamar Brown very nice man excellent customer service extremely helpful answered all my questions

Ruby at Monster reservations is patient and kind as I asked many questions about what is available when and took time to look up each location while on the call. Ruby is a great communicator and very helpful.

Lindsey B was great! I was so ready to say no, but when I heard her pleasant voice and her genuine interest in how my day was going, I thought "I can listen for a little bit". Then Lindsey explained the benefits of scheduling this international trip... I had to say yes. Lindsey was so helpful, so professional, and very kind. I hope Monster Reservations trains everyone this well. Thank you Lindsey B. You made my night!

A heartfelt thank you to Mr. Robert at Monster Reservations Group for the exceptional customer care and professionalism he showed me today.

At first glance, the vacation offer appeared to simply be $39 for 4 hotel nights. However, Robert patiently took the time to walk me through the entire process in detail — including the refundable $150 deposit, the $16.50 booking/service fee, hotel taxes upon arrival, and the scheduled 125-minute timeshare presentation requirement.

What stood out most was his honesty, transparency, and willingness to make sure I fully understood everything upfront. There were no surprises, no confusion, and absolutely no pressure during our conversation. In today’s world, that level of integrity and clear communication truly deserves recognition.

I’ll admit — I’m not usually one for sitting through timeshare presentations 😊 But spending a little time in a presentation in exchange for 4 nights at a beautiful hotel with my loved ones, while mainly covering hotel taxes and a few small fees, genuinely feels worthwhile to me. Because Robert clearly explained the expectations from the beginning, I now feel informed, comfortable, and excited about my upcoming trip with this company.

Thank you again, Robert, for your patience, professionalism, and sincere spirit of service! May God continue to bless the work of your hands as you help others with excellence, kindness, and integrity.

Nalleli Castillo (Ellie) Was polite helpful and great service!

Rolanda was great. She was very helpful changing our dates for our trip. Rolanda made it seem quick and easy.

I decided that I no longer wanted to take the trip and received prompt and helpful customer service from Phil. They refunded the trip without any pushback, only questions to make sure it was the right decision by offering extended time. Overall, I’m satisfied with the service I received.