Sue at the Crosby store was incredibly helpful and friendly when helping us find the right uniform for my child starting Reception. She helped us choose the correct sizes and explained how the uniform... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Visited the Tunbridge store this summer and was greeted at the door by Jess who was incredibly helpful. She knew what we needed and didn't need, great with sizes and was so patient with us at a busy p... Se mer
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My Son who was nervous about getting his uniform was soon reassured by a young man, who had recently finished his schooling at MGS. His knowledge, calmness and friendly professionalism made the exper... Se mer
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Top customer service in the Brighton and Hove store! We came in today and were looked after by a very lovely shop assistant, Poppy. Poppy was kind and very understanding to my son’s feelings and q... Se mer
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Företagsinformation
Skrivet av företaget
At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI. We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.
Kontaktuppgifter
Storbritannien
- 0161 476 7216
- web@monkhouse.com
- monkhouse.com
4,7
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
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Svar från monkhouse.com
Good morning,
Thank you for taking the time to leave a 5-star review. We’re grateful for your support and thrilled to hear you had a positive experience.
Kind Regards
The Monkhouse Team
Very friendly experience
Very friendly experience, Chloe and Pebbles were incredibly helpful and very efficient, got everything we needed for my daughter starting secondary in September. Definitely recommend. :-)
25 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing your lovely feedback. We’re delighted to hear that Chloe and Pebbles provided such a friendly, helpful, and efficient service during your visit. It’s great to know they helped you find everything needed for your daughter starting secondary school in September.
Kind regards,
The Monkhouse Team
Jaimie was absolutely fantastic
Jaimie was absolutely fantastic! Extremely friendly, kind and helpful! Thank you for making our first secondary school blazer purchasing so memorable! And quick xx
25 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing your lovely feedback. We’re delighted to hear that Jaimie made your first secondary school blazer purchase such a memorable and positive experience. It’s wonderful to know that their friendly, kind, and helpful approach made your visit quick and enjoyable. We’ll be sure to pass your kind comments on to Jaimie.
Kind regards,
The Monkhouse Team
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff. Lexie who helped us was particularly awesome.
24 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing your kind feedback. We’re delighted to hear that you found our team helpful and knowledgeable, and that Lexie provided such excellent service during your visit.
Kind regards,
The Monkhouse Team
Great customer service
Matthew was really helpful and knowledgeable about what uniform my son needed and what seemed to fit the best.
24 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your 5-star rating and for your kind feedback. We’re delighted to hear that Matthew was so helpful and knowledgeable in finding the right uniform and the best fit for your son. We’ll be sure to pass your comments on to him.
Kind regards,
The Monkhouse Team
Great experience in Worcester with…
Great experience in Worcester with Sami. Helped us find the right uniform for my kids and offered some good advice.
24 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your 5-star rating and for taking the time to share your lovely feedback. We’re delighted to hear that Sami at our Worcester store provided such a great experience and was able to help you find the right uniforms for your children.
Kind regards,
The Monkhouse Team
Wow Where To Start
I was very overwhelmed when going into Gloucester’s Monkhouse store today (walk-in) not even knowing where to start!
Then along came a member of staff I actually stopped her from the job she was doing, her name was Lexie and I have to say her helpfulness and customer satisfaction/service was impeccable. From start to finish she helped myself and my daughter pick out everything that is compulsory to have to start secondary school. Without her help and expertise I would have just ended up walking out of the shop in frustration and without the knowledge of what my daughter actually needed ready for September. A massive thank you to Lexie!!
24 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your 5-star rating and for taking the time to share such wonderful feedback. We’re delighted to hear that Lexie at our Gloucester store was able to turn what initially felt like an overwhelming experience into a positive and stress-free one. It’s fantastic to know that her knowledge, patience, and exceptional customer service helped you and your daughter find everything needed to start secondary school with confidence. We’ll be sure to pass your kind words on to Lexie, who will be thrilled to receive your recognition.
Kind regards,
The Monkhouse Team
I went to Monkhouse Chatham
I went to Monkhouse Chatham. Great customer service Oliver, he is very friendly and helpful giving suggestions and I’am glad he attended to us with a warm welcome 🙏
24 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your 5-star rating and for taking the time to share your wonderful feedback. We’re delighted to hear that Oliver at our Chatham store provided such friendly and helpful service, and that his warm welcome and helpful suggestions made your visit a positive experience.
Kind regards,
The Monkhouse Team
Oliver at Chatham Dockside was super…
Oliver at Chatham Dockside was super helpful and knowledgeable. Thank you for your help :-)
24 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your 5-star rating and for taking the time to share your kind feedback. We’re delighted to hear that Oliver at our Chatham Dockside store was so helpful and knowledgeable during your visit.
Kind regards,
The Monkhouse Team
Extremely helpful assistant
Extremely helpful assistant, Emily S. Very knowledgeable about our school’s requirements. Incredibly patient with the twins, one of whom has additional needs, thank you.
24 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your 5-star rating and for sharing your wonderful feedback. We’re so pleased to hear that Emily S. provided such knowledgeable and patient service during your visit. It’s especially lovely to know she was able to support your twins with care and understanding, ensuring a positive experience for your family. We’ll be sure to pass your kind words on to Emily.
Kind regards,
The Monkhouse Team
Svar från monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. We're delighted to hear you had such a positive experience.
Best regards,
The Monkhouse Team
Year 7 uniform appointment
We booked an appointment for a year 7 uniform fitting. Annabel assisted us and she was fabulous. She knew what she was doing and advised us of the right size from the beginning. She was patient whilst the items were tried on and she gladly went into the stock rooms to get other sizes and additional items. We left stress free and with all the items we needed, wouldn't hesitate to come again. Thank you Annabel.
24 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your 5-star rating and for taking the time to share such wonderful feedback. We’re delighted to hear that Annabel made your Year 7 uniform fitting such a positive and stress-free experience. It's fantastic to know her knowledge, patience, and attentive service helped you find everything you needed with confidence. We’ll be sure to pass your kind comments on to Annabel, who will be thrilled to receive your recognition.
Kind regards,
The Monkhouse Team
Brilliant experience
Brilliant experience. Poppy was very friendly and helpful and made me the uniform shopping a breeze. Thank you very much 😊
23 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your 5-star rating and for taking the time to share your wonderful feedback. We're delighted to hear that you had such a brilliant experience. It's fantastic to know that Poppy was friendly and helpful and made your uniform shopping a breeze. We'll be sure to pass your kind comments on to her.
Kind regards,
The Monkhouse Team
Brilliant experience
Brilliant experience. Hannah was very friendly and helpful and made me the uniform shopping a breeze. Thank you very much 😊
23 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your 5-star rating and for taking the time to share your wonderful feedback. We're delighted to hear that you had such a brilliant experience. It's great to know that Hannah was friendly and helpful and made your uniform shopping a breeze. We'll be sure to pass your kind comments on to her.
Kind regards,
The Monkhouse Team
Such a poor experience
Such a poor experience. I had booked an appointment as my son is just about to start senior school. The young lady who helped us seemed completely clueless. She brought us girls trousers three times, telling us they were all unisex (they weren't, she noticed after I pointed out pink ribbon inside), then brought out a pair of shorts for a 5 or 6 year old (my son is 11). This is right at the beginning of the school holidays. The only PE T-shirt they had in stock in my son's size had pen down the front, and no stock either in store or online for another top he needs. I had to ask her a few times to refer to her folder for the school list, as I wasn't sure we had got what we needed and she was making me more and more confused. Absolutely pitiful. The shop was boiling hot and wad mainly staffed by very young students. I will never go back again.
22 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and that we fell short of the standard of service you were expecting during such an important visit.
We understand how frustrating it must have been to receive incorrect items, experience stock shortages, and leave feeling uncertain about what was needed for your son's new school. This is not the level of service we aim to provide, and we're sorry for the inconvenience and stress this caused.
Kind regards,
The Monkhouse Team
Great service
I went to the Cheltenham store as I couldn't get an appointment online. It wasn't too busy, and I was immediately helped by Emily. Emily knew exactly what we needed for my son starting secondary school and was able to easily advise on sizes. She also kindly wrote down what I needed to get online as it wasn't in store. All in all a smooth process for something I was stressing about. Thank you!
18 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you so much for your 5-star review and for taking the time to share your experience. We're delighted to hear that Emily at our Cheltenham store was able to help make the process of preparing your son for secondary school so much easier. It's wonderful to know her knowledge, advice on sizing, and thoughtful assistance with your online order helped take the stress out of your visit. We'll be sure to pass your kind comments on to Emily.
Kind regards,
The Monkhouse Team
Excellent service received
Hannah was extremely helpful and super friendly with my daughter helping us to find the correct sizing of uniform.
Really pleased with our visit- thank you.
22 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you so much for your 5-star review and for your lovely feedback. We're delighted to hear that Hannah was so helpful and friendly, and that she was able to help your daughter find the correct uniform sizes. It's wonderful to know you were so pleased with your visit.
Kind regards,
The Monkhouse Team
I visited the Maidstone store and was…
I visited the Maidstone store and was assisted by a young man named Ollie. He was extremely helpful, taking the time to search for the correct uniform sizes and advising me on which uniform items are now approved by the school.
Although they didn’t have everything I needed in stock, Ollie thoughtfully wrote down all the required sizes on a piece of paper so I could order the remaining items online. His excellent customer service made the whole experience much easier, and I really appreciated his helpful and friendly attitude.
22 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you so much for your 5-star review and for taking the time to share your experience. We're delighted to hear that Ollie at our Maidstone store provided such helpful and friendly service. It's wonderful to know he took the time to ensure you had the correct uniform information and made the process as easy as possible, even when some items were unavailable. We'll be sure to pass your kind comments on to Ollie.
Kind regards,
The Monkhouse Team
The service was great I got what I…
The service was great I got what I wanted the staff were really nice come here😊
22 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you so much for your 5-star rating and kind words. We're so pleased to hear that you had a positive experience with us.
Kindest regards,
The Monkhouse Team
Helpful & welcoming shopping experience
As soon as I walked into the Swindon Monkhouse shop with my daughter I was welcomed & helped. The shop assistant, Maisie, collected different size uniform for my daughter to try on & gave advice about the sizing when I wasn't sure about PE leggings & tops. Shexwas vety friendly, helpful & it felt like nothing was too much trouble.
20 juli 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your 5-star rating and kind feedback. We're so pleased to hear you had such a positive experience. It's wonderful to know that Maisie made you and your daughter feel so welcome and provided such friendly, helpful service throughout your visit. We're glad she was able to assist with sizing and make the fitting process as easy as possible. We'll be sure to pass on your lovely comments to her.
Best regards,
The Monkhouse Team
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