Sue at the Crosby store was incredibly helpful and friendly when helping us find the right uniform for my child starting Reception. She helped us choose the correct sizes and explained how the uniform... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Visited the Tunbridge store this summer and was greeted at the door by Jess who was incredibly helpful. She knew what we needed and didn't need, great with sizes and was so patient with us at a busy p... Se mer
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My Son who was nervous about getting his uniform was soon reassured by a young man, who had recently finished his schooling at MGS. His knowledge, calmness and friendly professionalism made the exper... Se mer
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Top customer service in the Brighton and Hove store! We came in today and were looked after by a very lovely shop assistant, Poppy. Poppy was kind and very understanding to my son’s feelings and q... Se mer
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Företagsinformation
Skrivet av företaget
At Monkhouse, we believe every child deserves the chance to shine. As a family-run business with over 80 years of experience, we've provided top-quality schoolwear to communities since our founding by Frank Monkhouse in Cheadle Hulme. From a single store, we've grown to 24 high-street locations and 13 campus stores across England and Wales, with further capability to partner with schools across the 4 corners of the UK & NI. We pride ourselves on offering affordable, high-quality products, including eco-friendly garments made from recycled plastic bottles. With our 24/7 online service, getting the schoolwear you need is always easy and convenient.
Kontaktuppgifter
Storbritannien
- 0161 476 7216
- web@monkhouse.com
- monkhouse.com
4,7
Utmärkt
2 tn omdömen
Ingen aktuell inbjudningshistorik
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Hayley @Cheltenham
Hayley @Cheltenham
I visited the store with my son who is going into year 7, I thought it would be very stressful but Hayley put me at ease straight away and made the whole experience very calm, she got everything I needed nothing was to much effort, very polite. Hayley is a great asset to your company. Thank you.
6 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your wonderful feedback about Hayley. We’re so pleased to hear that she made your son’s transition to Year 7 uniform shopping a calm and stress-free experience. Her friendly and helpful approach clearly made all the difference.
We’ll be sure to pass your kind words on to Hayley. She’ll be delighted to know how much you appreciated her help.
Kind regards,
Monkhouse Team
Very good explanation
Very good explanation. Sam Matthew explains very well to the customer and reminded us about the products and the requirement
8 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your lovely feedback. We’re delighted to hear that Sam provided such clear and helpful guidance and made sure you had everything you needed.
Kind regards,
Monkhouse Team
Great shopping experience
Shalom helped us in store yesterday and made the whole school uniform shopping trip totally painless. All she had to do was look at my son and she got all his sizing correct and found us pretty much everything we needed. What we expected to take ages and be hard work was made easy. Thanks Shalom!
Ps I would prefer it if they opened Tuesdays though! As we had a wasted trip earlier in the week sadly !
7 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for taking the time to share such lovely feedback about Shalom. We’re delighted to hear that she made your school uniform shopping experience so easy and stress-free, using her expertise to find the right sizes and help you get everything you needed.
We’ll be sure to pass your kind words on to Shalom, who will be thrilled to know how much you appreciated her help. We’re also sorry to hear about your earlier wasted trip and appreciate your feedback regarding our Tuesday opening hours.
Kind regards,
Monkhouse Team
Jessica was so helpful today
Jessica was so helpful today, 8th August. Helping us get our son’s uniform all sorted for September. She was really patient with us as we tried loads of sizes. Great service!! Thank you
8 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your wonderful feedback and kind words about Jessica. We’re so pleased to hear that she was patient, helpful and made the process of getting your son’s uniform ready for September such a positive experience.
We’ll be sure to pass your lovely comments on to Jessica. It’s fantastic to hear that you received such great service.
Kind regards,
Monkhouse Team
Erin was clear and thorough and helpful
Erin helped me pick the correct size uniform for my son starting at high school Leckhampton. She was clear, thorough and gave me good advice. I’d recommend her service to anyone. Thank you Erin!
7 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your lovely feedback and for recognising Erin’s excellent service. We’re delighted to hear that she provided clear and helpful advice, making sure you found the right uniform and size for your son starting at Leckhampton High School.
We’ll be sure to share your kind words with Erin. We’re sure she’ll be pleased to know how much you appreciated her help.
Kind regards,
Monkhouse Team
I’d like to thank Charlie at Stockport…
I’d like to thank Charlie at Stockport Monkhouse for her excellent customer service.
She helped me with my daughter’s school uniform last year, and when I turned up today with my son without an appointment, despite the store being busy, she was still friendly, helpful and efficient.
Nothing was too much trouble, and she made the whole process straightforward. Charlie is a real credit to the Stockport team. Thanks again for all your help.
8 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you so much for taking the time to share such wonderful feedback about Charlie. We’re thrilled to hear that she once again provided friendly, helpful and efficient service, even during a busy time in store.
It’s lovely to know that Charlie made the process of getting your son’s school uniform so easy and stress-free. We’ll be sure to pass your kind words on to Charlie and the Stockport team. She’ll be delighted to know her efforts were appreciated.
Kind regards,
Monkhouse Team
The staff was really polite and…
The staff was really polite and helpful. Amazing service.
8 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your lovely feedback and kind words. We’re delighted to hear that our staff were polite and helpful, and that you received amazing service. It’s wonderful to know you had such a positive experience with us.
Kind regards,
Monkhouse Team
SAMEER!!! - Outstanding service! ⭐️
SAMEER!!!! 🙌 I attended the bedminster branch where we were greeted by Sameer. I’ve previously had reservations about Monkhouse but never again thanks to this brilliant young man. Sameer was so professional and helpful, showcasing his experience from the bat. He knew my son’s clothing sizes with just looking and made us feel comfortable with no added pressure to buy. It was refreshing to have a young man so helpful, relatable and honest. Top tier service from this young man. I was completely impressed and so thankful for his outstanding service. Thank you Sameer!
6 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you so much for taking the time to share such fantastic feedback. We’re thrilled to hear that Sameer made such a positive impression during your visit to our Bedminster branch.
It’s wonderful to know that his knowledge, professionalism, and genuine approach made you feel comfortable and well looked after. We’ll be sure to share your kind words with Sameer, we’re sure he’ll be delighted to hear how much you appreciated his service.
Best wishes,
The Monkhouse Team
Oliver was incredibly patient with my…
Oliver was incredibly patient with my reluctant autistic child. His encyclopaedic knowledge of WW2 was a massive bonus! Honestly we would have had to go home without making purchases without Oliver’s help.
8 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you so much for your wonderful feedback. We’re delighted to hear that Oliver’s patience, understanding, and knowledge helped make your visit a positive experience. It’s lovely to hear that his shared interest in WW2 was an added bonus too.
We’ll be sure to pass on your kind words to Oliver.
Best wishes,
The Monkhouse Team
Great experience
Great experience, made the whole process really easy. The staff at the Kingswood branch were super helpful and friendly. Thank you
7 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your fantastic 5-star feedback. We’re so pleased to hear that our Kingswood team were friendly, helpful, and made your visit a smooth and stress-free experience. Your kind comments are greatly appreciated and will be shared with the team.
Best wishes,
The Monkhouse Team
We went in and as my brother was trying…
We went in and as my brother was trying on some clothes and a young boy who had long hair who worked their was on his phone sitting down and sighing loudly and clearly at us and as another women came over to tell us the store was shutting soon and my mum was telling her how it says on the actual app it says 5pm shut he slyly rolled his eyes thinking no one saw him but I did and I was appalled and when he was scanning another customers item he was clearly being rude and sighing loudly at the man and just being straight up rude it’s disgusting customer service and I don’t expect it from anyone not to mention he’s clearly just too busy on his phone to do anything I am not happy
7 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
We’d appreciate the opportunity to look into this further. Please contact us at web@monkhouse.com, including the store name and any further details you can provide, so our team can investigate this with the store.
Thank you for bringing this to our attention.
Best wishes,
The Monkhouse Team
Awful service
Awful service. Young long haired gentleman on his phone, rolling his eyes, sighing at customers. Completely and awfully rude to a darker skinned man at the till did not greet him, rolled his eyes when he asked for a bag and kept sighing. disgrace!!
7 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
We’re very sorry to hear about your experience and are disappointed to learn that you felt you were treated without the level of courtesy and respect we expect from our team. We take feedback of this nature extremely seriously.
We’d appreciate the opportunity to look into this further. Please contact us at web@monkhouse.com, including the store name and any further details you can provide, so our team can investigate this with the store.
Thank you for bringing this to our attention.
Best wishes,
The Monkhouse Team
Great service
Was served by Oliver at the Chatham Dockside store today...what a great experience. Excellent customer service skills and a delight to talk to. An asset to your store...good luck with your studies Oliver!
7 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you so much for your lovely feedback. We’re thrilled to hear that Oliver made your visit to our Chatham Dockside store such a positive experience. It’s wonderful to know that his friendly and professional approach stood out.
Best wishes,
The Monkhouse Team
Oliver was amazing very knowledgeable
Oliver was amazing very knowledgeable, great communication skills, very very helpful . Quick service today impressed
7 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you so much for your fantastic feedback. We’re delighted to hear that Oliver was so knowledgeable, helpful, and efficient. It’s wonderful to know that his service made such a great impression.
We’ll be sure to pass on your kind words to him.
Best wishes,
The Monkhouse Team
Ruby was great
Ruby was great. Very helpful and added some humour which was much appreciated.
7 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your lovely feedback. We’re so pleased to hear that Ruby was helpful and brought a little humour to your visit. We’ll be sure to pass on your kind words to her.
Best wishes,
The Monkhouse Team
Svar från monkhouse.com
Good morning,
Thank you for your 5 star rating and providing positive feedback. This is lovely to hear about your positive experience.
Kind Regards,
Monkhouse Team
We was greated by a lovely staff member…
We was greated by a lovely staff member Shalam who then took care of all out uniform needs. She was friendly and extremely helpful nothing was to much her. She made what could have been a stressful shop very easy and calm. Thank you Shalam for exceptional customer service
7 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you so much for your wonderful feedback. We’re delighted to hear that Shalam made your uniform shopping experience so easy and stress-free. We’ll be sure to pass on your kind words to her, she’ll be thrilled to know her friendly and helpful service made such a difference.
Best wishes,
The Monkhouse Team
Gemma
the employee gemma was very helpful and offered great information giving me a great experience and must be the best sever there
7 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you so much for your kind feedback. We’re delighted to hear that Gemma was so helpful and made your experience a great one. We’ll be sure to pass on your lovely comments to her!
Best wishes,
The Monkhouse Team
The staff who served me were Gemma and…
The staff who served me were Gemma and Mollie. They were very polite and helpful
7 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for your lovely feedback We’re so pleased to hear that Gemma and Mollie were polite and helpful during your visit. We’ll be sure to pass on your kind words to them.
Best wishes,
The Monkhouse Team
Cheltenham store
We were served by a fantastic young lady - Ruby @ Cheltenham, who knew exactly what to get for us and by eye could assess the correct sizes. This meant is was easy to try on just a couple of options. Anything that was unavailable in store was written down for us to be able to order separately. The whole experience was quick and easy at a very busy time and made what could have been fraught and frustrating, calm and relaxed as it should be. Highly recommend
7 augusti 2026
Omdöme utan inbjudan
Svar från monkhouse.com
Good morning,
Thank you for taking the time to share such lovely feedback. We’re so pleased to hear that Ruby looked after you so well during your visit to our Cheltenham store.
It’s wonderful to know that her experience and attention to detail made finding the right sizes and uniform so straightforward. We’re especially pleased that she was able to make a busy shopping trip feel relaxed and hassle-free.
We’ll certainly share your kind comments with Ruby, as we know she’ll be delighted to hear how much you appreciated her help.
Best wishes,
The Monkhouse Team
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