Money Wellness Omdömen 4 407

Reliable customer service assisting clients with an empathy. I was embarrassed to go through the DRO process that has happened due to the course of my life, however; my Advisor assisted me with no judgement and with an empathy. THANK YOU MW.

They helped me so much. I was so worried about the debt I had. I'm so glad they helped me

Made it so quick and simple, the staff were lovely to me and supportive when I had questions

Money Wellness made the whole application process so easy and stress free

I told the people my situation and they never judge me for it they gave me plenty of options to help me out financially and they have explained its amazing and sent documents as I have trouble remembering and they did that for me to help they all went above and beyond for me thankyou all so much

Anna from Money Wellness was amazing. She listened attentively without judgement and helped me finally take control of my finances after years of neglect.
Thank you Money Wellness and Anna!!

Can't thank or recommended these enough. Very quick easy process and taken my stress away literally overnight.

I needed to use these after getting into money trouble after losing my son. I was feeling emotional and embarrassed. They was very patient and gentle with me.

They been so professional and understanding dealing with my case. Always make sure I understand everything before I signed

Excellent service communication easy to understand

Well thanks to money wellness i have been able to sort my self out and be able to regain my control over my financial difficulties
they have taken such a tremendous burden from my back and i owe them my sanity!

they helped me understand and didn’t rush or treat me like a fool! all questions- answered!
all worries- solved!
all happiness regained

they are the heart and soul of this corrupt world with the chance to help and they have done so
i pray for all their lives to be filled with splendour

thank you so much!
liam

I had such a nice experience with them the person that helped me was really kind and patient and all my financial problems been sorted out very fast Thank you

Very very helpful and understanding they do all the hard work so you don’t have to.
Has released so much stress and anxiety from myself.
Highly recommend

For a person that has difficulties understand and remembering, the staff was very patient and helpful to guide me through every process at each stage,would highly recommend them

Thought it would be stressful but very straight forward so glad I done it

Incorrect debt advice given and questionable selling of their profitable debt services. They insisted on taking my income, assets and expenditure information for my partners sole DRO application. We have no joint agreements, we are not financially linked and the debts are theirs alone. I was then told that my parter would be found to have beneficial interest in my property because they pay rent (I pay all of the bills and upkeep of the house that I own). What my partner pays would be classed as reasonable living expenses. When asked why my information was being taken, I was told that the whole households income and expenditure was taken into account (this is not true on an individual application), I asked if this would be the case if there was an adult child was living in the property, the advisor confirmed it would be if they contributed towards the house (this is not true on any application). We were then told that my partner could not go ahead with the DRO as there was too much excess income, the excess income is solely mine but the adviser insisted that 48% of it was my partners because it’s a household income (again not true as it’s an individual application). If my details were not included, which they should not have been and the debt advisor had no right to insist on taking, there would have been no excess income. The debt advisor asked me if I wanted debt advice, again he had no right to do this, I am not his client. The adviser was pushing my partner towards a debt management plan or an IVA but this was based on my finances. Essentially implying that I have to pay my partners debts. Baring in mind that money wellness make circa 80% on payments made via an IVA it’s highly questionable that this was the product the adviser was advocating for. This ‘gentleman’ put the fear of god into me and partner, inferring that my property could be at risk and that I would be responsible for my partners debts. He left me physically shaking and extremely distraught. I have since spoken to a debt advisor from a different organisation who has confirmed that the information given by money wellness is incorrect. This should have been treated completely as an individual application. We will be seeking advice elsewhere and will be logging a formal complaint against this adviser.

UPDATE: despite their words of concern in reply to my review, no one from money wellness has contacted me nor responded to my formal complaint letter. This will now be escalated to the ombudsman

I was very frustrated with my situation and about to give up on my university dream, but with you amazing and quick work, I saw a light in the end of the tunnel 🥰🥰
Great job, everyone very attentive and kind. Thank you very much, be blessed 🙌🏻🙏🏻🥰

They put me at ease and explained everything slowly and clearly and it was nothing for them to repeat it again. I suddenly felt at ease and not ashamed of the mess I was in.

Quick prompt good talk u through thing relief

So helpful, non judgemental and reassuring throughout.