Mojang AB Omdömen 

I have successfully lost 2 accounts due to the migrationt thing; starting in May 2022, I have sent literally 50 tickets, 12 of which only got a response from bots, and only my last one got a human reply... only to be closed because I hadn't replied for a walloping two days, but they took their sweet sweet 10 whole days to reply to my ticket. Thank you Mojang for your terrible service.

From the banning of minecraft events, the lack of acknowledgement over the rigged and pointless mob votes, and the failure to provide the community with the content they were promised to the forced migration to Microsoft accounts and purposeful selection of which features go in which game version (Don't think we don't know what you're doing there, buddy), Mojang for a few years now has been an absolute disaster, relying on kids who don't know they're being screwed over to ask their parents to buy them minecoins or get them the game on a different platform (because why have the same game version on all devices when we can make you PAY for them all INDIVIDUALLY and have NONE of your data?). I am ashamed to have been one of those children a few years ago, and I am doubly ashamed that a company can act like this and still have the nerve to pretend they care. Mojang are scamming children, and making things worse for everyone at each opportunity they are given to fix things. Shame on you, Mojang/Microsoft.

J'ai perdu tout mes monde sur mobile et j'arrive pas a les récupérer.pouver vous m'aider j'ai passer énormément de temps sur c'est monde.aider moi s'il vous plaît.

I contacted Minecraft Support when my Minecraft Java license just disappeared from my account. They kept sending me to Microsoft Support, and Microsoft Support kept sending me back to Minecraft Support. Absolutely useless, couldn't help me even when I provided proof of purchase and proof of migration. 1/5

I'm NOT buying the game again, farewell Minecraft.

I'm unable to use the account I paid for.

Mojang constructively breached terms of sale by taking down their authentication servers and forcing the migration of accounts to Microsoft. Customers who purchased when the game was in Alpha are not obligated to use Microsoft accounts to have access to the game.

I personally do not wish to convert my account to one which takes away my privacy and sells my data for advertising, marketing, or other purposes. I am not obligated to do so either.

Mojang and Microsoft believe they can unilaterally modify a TOS/EULA agreement at their discretion however Alpha customers such as myself have a specific and defined agreement that has no revision clause. I purchased the software in October of 2010, and for reference the Wayback Machine should have an instance of the terms of sale in its archive. Mojang has created several harms through this breach as described below.

Mojang made claims of performance including the provision of authentication servers for access to the game (insomuch that they exist as a company to do so), which included custom skin support. This was Mojang's direct responsibility to provide.

Mojang also made the claim that customers (alpha) are entitled access to all future versions of the game at no additional charge, which also includes add-on content. Microsoft hosts a store full of Mojang content and they charge money for said add-on content. Mojang has made no apparent effort to secure access to this content for qualifying customers. To this day it remains locked behind this paywall.

Mojang and Microsoft have also constructively breached the sales agreement by forcing automated updates of the launcher software and claiming that use of the launcher/client constitutes agreement to any updates they present in the TOS. When they do this, they are attacking the fabric of the sales agreement and attempting to strip away my access to the client and subsequently use of my account.

Mojang claimed it would investigate bringing back functionality for older client software (with no clarity on the forced migration issue). At the time of this posting it is two months past their stated deadline of "looking into the possibility" with no feedback to those who posted the bug report. Many customers believe that this lack of support is killing off the older community needlessly and I tend to agree. Whether through lack of resources or by intentional neglect, Mojang has effectively roused the concerns of their customers and avoided their contractual obligations.

Since Microsoft acquired the company, Mojang has been engaged in development of their software in preparation for switching over to Microsoft's infrastructure. The features they were able to introduce as a result include language filtering/censorship and a user reporting tool built into the client that works in conjunction with an automated account ban functionality. These additions effect and diminish uses of the game and they violate the original terms of sale. Mojang does not have the authority to modify causes for suspension of user accounts beyond those set forth in the original terms of sale for Alpha customers.

Giving up your rights or compromising in order to have the benefit of that which you already contractually agreed to and paid for is fraud. Mojang has not come forward to take care of the customers it has wronged in these ways. Alpha customers, who helped make the game the financial success that it is today through early adoption have been disrespected and discarded.

It has been exactly one year since Mojang violated our sales agreement and they show no willingness to remedy the situation. This is my experience, but I doubt I am alone in that experience.

I know other people have had challenges with Microsoft and Mojang passing the buck and not helping customers gain access to their accounts even among those who have attempted to migrate into that ecosystem they claim is so much better and more secure. Suffice to say that the experiences I've heard from others are just one more reason for me to stand in opposition to what is clearly a downgrade and abandonment of accountability to the customer.

minecraft is great. it never cease to impres

Ho insultato il team? Sì
Mi hanno tolto dall'account il gioco Minecraft, l'avevo comprato a 22-24 dollari mi pare, 12 anni fa. Ho fatto la migrazione come si deve anni fa? Sì. Hanno scaricato la colpa a Microsoft addirittura dicendo che non facevo il login con l'account giusto, quando comunque ho i dati salvati e solo due account per due mail differenti, uno dei due doveva essere, la mail più vecchia magari? E invece non risulta nulla, ma la loro capacità di risoluzione è: "Prova a rifare il login, altrimenti spegni e riaccendi" considerandoti un bambino di 3 anni quando solo chi non capisce nulla di tecnologia opta per on off, non chi sa usare un computer e anche con parecchie competenze. Non hanno saputo aiutarmi perché mi mandavano email palesemente automatiche, con al massimo due frasi scritte che mi incolpavano del problema, senza aiutarmi e con saccenza anche parecchio arrogante. All'insulto hanno risposto che non dovevo permettermi, ah no? Chi me lo ridà il gioco? Me lo fanno ricomprare a 30 dollari, penosi, incompetenti.

Well,
I really like the game itself. BUT there is one big problem.
The End.
It`s boring asf and the end cities arent creative and they are annoying asf. The loot is op but without the right gear it just isn´t fun.
Boring. Some color scheme over and over again.
Please fix it mojang.

Very poor experince...i tried to get some help migrating my mojang account to a microsoft one
instand they banned my account and forced me to pay for a new one to play again
where when i talked to them again about the migration cape they refused to give it to me despite meeting all the rules to get it and even explaining about people being rude to those who dont got the cape didnt make them budge a inch

Var engang godt, nu stjæler de ens konto og hæver igennem både deres egen og microsofts support at de ikke kan give dig den igen. Min konto fra start 2010'erne er bare væk nu pga mojang og microsofts forfærdelige support.

I don't trust this company anymore. My friend had the same experience. You buy something it takes the money out of your account, you reach out to customer service cause it doesn't work. No help. You don't get the version you want. Then you cant sign in. Can't change password. This company is full of crap. All I wanted to do was play Minecraft on one of 6 systems that it is on. So mad at them. Do not trust a word they say, they are liars.

absoluter schmutzladen! emails kommen gar nicht an..

Mi avete tolto tutto anche i mondi ho pagato 5 euro in tokens e ho speso 30 euro per voi (in tokens) e rivoglio tutto indietro se no mi disinstallo minecraft e anche veloce

great game I really enjoyed many hours of minecraft on my console now android.
my problem with the android is the music is not working?
I need a fix for this.

we need more progress statistics on android. it will help us to keep track of our progress.

Can no longer access the game due to forced account migration, said migration process being broken and unusable.
Impossible support, automated bot replies, didn't even send a relevant response to my email...
Not being able to access a game I purchased long before the Microsoft takeover is just wrong.
12 years of playing a game and it comes to a bitter end.

Please work on your support and customer service.
I tried to get through to an actual human both through Mojang and Microsoft, no success of course.

This review is in relation to Customer service, Microsoft aggression and bad account management.

the imposter is work for mojang and is sus!!! mojang reviewbot and allow the minceraft to pay to win server!!! i repoirt and they do nothing!! sus!!

Bought the game and a subscription. My game disappeared after about a month and the subscription never worked, but the bills did kept coming.

Trying to get customer support for help but they just keep stalling in all possible manners, such as requesting info, getting it, then pretending not to read it and keep requesting the info they already had.

I soon gave up hoping to get my purchase and requested a refund but they continue stalling and evading in the same manner.

They do it way too well for it to be plain incompetence and from reading here on Trustpilot this seems to be a consistent strategy and the way they do their business, basically a scam operation.

Probably have to consider the money lost and contact my card provider to stop the billing.

Updated: My card provider solved it and I got my money back and the subscription cancelled.

terrible business, go purchase elsewhere

DER ER SÅ FKN DÅRLIGT
SUPPORT INGEN HJÆLPE OG DE SCAMMER DIN ACOUNT OG GIVER DIG DEN ALDRIG TIL BAGE ALDRIG KØB DET HER TIL, PÅ FORHÅND TAK!!!

Hatte mit freunden 2jahre an einer map gearbeitet dann haut mojang raus das man nur mit nintendo switch online zsm spielen kann da nur einer nintendo switch online hatt kan ich jetzt nur zu 2spielen aber nicht mehr auf der 2jahren hardcore map weil ein 3ter freund spielen will kann er nicht mitspielen weil er nintendo switch online braucht aber alles nur auf 1gerät switch