Logotyp för Mobility2you
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Mobility2you Omdömen 

285
•
TrustScore 4.5 av 5

4,3

Leverantör av hjälpmedel för personer med funktionsnedsättning
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I tried a pair of lovely shoes on they were too big so the lovely assistant ordered me a smaller fit I waited a couple of days brilliant fit so comfy Thankyou so

Betygsatt 1 av 5 stjärnor

First order not available, 2nd order not been delivered yet and on looking at tracker I will only get an update when they are ready to deliver (Royal Mail)

Betygsatt 5 av 5 stjärnor

Fast delivery of my order, there were two tiny screws missing they emailed me back straight away , followed by a phone call and dealt with the matter immediately hassle free and delivered screws im... Se mer

Betygsatt 5 av 5 stjärnor

The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... Se mer

Företagsinformation

  1. Leverantör av hjälpmedel för personer med funktionsnedsättning
  2. Leverantör av handikapphjälpmedel
  3. Leverantör av utrustning för sjukgymnastik
  4. Rullstolsbutik

Skrivet av företaget

An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.

Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

285 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 66 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(285)

32 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

Unable to Track package and delivery

Firstly I rang M2U before placing my order as I wanted to check up on the spec and delivery leadtime beforehand. I left a message on their answering machine, to which no one ever returned my call.
I placed the order anyway as we were desperate for the wheelchair. When I got an email providing a link to check the tracking status, I was horrified that I had to download a ‘sales’ app to check the status. I eventually downloaded it but still could not figure out where my order was.
Then, I got a text to say that my order was being delivered but only the cushion came, no wheelchair! Not much help.
My brother then started to chase the order and we still were none the wiser where the wheelchair was. The staff member even offered to refund the money!!
We requested that the item was sent by courier with next day delivery. The item eventually turned up 2 days later.
It should not be this difficult to order an item and keep a track on where it is in the system. Very disappointing

30 september 2023
Logotyp för Mobility2you

Svar från Mobility2you

Hello. Thank you for your feedback. As with all feedback of this nature, we have carried out a thorough review. We will be in touch with you also to assist in completing the review. We assure you that we take all such matters very seriously and wish to ensure customers are never inconvenienced in such a way. You will see that the majority of the reviews we receive are for great delivery and service and product quality. We are very sorry that we did not meet your expectations on this occasion.
We need to understand a little more about the Sales app that you mention as we would never require our customers to download a sales app. Furthermore, your items were sent out from 2 warehouses with the cushion being dispatched immediately and the wheelchair a few days later. This was due to the fact that the 2 items were in different locations. We will of course ensure better timescales are provided in the future. The vast majority of our orders go out the same or very next working day from our own warehouses. Unfortunately on this occasion your wheelchair went out a few days delayed. We are sorry for the inconvenience this has caused you and have taken on board your comments regarding communication.
kind regards
Andy

Betygsatt 5 av 5 stjärnor

Perfect Customer Service 👍👍👍

Perfect customer service,polite and very helpful 🤗🤗🤗
Ordered, quick delivery. Awaiting time was 1 day for our order.
And, Finally I can enjoy fresh air in our garden, e.t.c.
Thank you 🤗🤗🤗

25 september 2023
Betygsatt 2 av 5 stjärnor

Shoddy

They sent us the item, the box was broken on delivery, my husband took it anyway, the item had no screws in the box! I emailed mobility 2 you, over a month later they havnt bothered to contact us back, I only gave them 2 stars because we got the item, beware the goods are badly wraped, and customer services are non existant, once they have your money you could get your item in poor condition then your stuck with it !!! Buyer beware !

25 augusti 2023
Omdöme utan inbjudan
Logotyp för Mobility2you

Svar från Mobility2you

Hello. Thank you for your feedback. I am sorry for the inconvenience this has caused you. Having looked into this I can see that 1 day after your email, we requested come information which we required for our manufacturing to dispatch the correct part. I believe, to date we have not received this back.

I will get the parts team to call you in the morning. You will see from our past reviews that such a matter and service is extremely rare and I am sorry that you have experienced this.

I am confident that we can resolve this for you soon and we will try and get the information we need from you as soon as parts is open on Monday.

Rest assured, our packaging, delivery and quality control is always aimed at the highest standards and we regularly monitor all aspects of our service.

We thank you for your feedback and will absolutely ensure we look into this in detail and ensure such episodes are avoided as much as are reasonably possible.

Thank you
Regards
Andy

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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