I tried a pair of lovely shoes on they were too big so the lovely assistant ordered me a smaller fit I waited a couple of days brilliant fit so comfy Thankyou so
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
First order not available, 2nd order not been delivered yet and on looking at tracker I will only get an update when they are ready to deliver (Royal Mail)
Fast delivery of my order, there were two tiny screws missing they emailed me back straight away , followed by a phone call and dealt with the matter immediately hassle free and delivered screws im... Se mer
The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excel... Se mer
Företagsinformation
- Leverantör av hjälpmedel för personer med funktionsnedsättning
- Leverantör av handikapphjälpmedel
- Leverantör av utrustning för sjukgymnastik
- Rullstolsbutik
Skrivet av företaget
An independent business offering a wide selection of independent living aids for all budgets online and in our UK wide network of Independent NHS Mobility2You Pharmacies. We are passionate about ensuring every individual finds the perfect walker, wheelchair or mobility aid to help them get the most out of life. Our customer service team also love to help customers over the phone for those that prefer a more personal experience.
Kontaktuppgifter
Storbritannien
- mobility2you.com
4,3
Utmärkt
285 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very happy with the ordering
7 december 2025
telephone help
I got full answers to my strange questions (crash tested ?) on the telephone. And completed the sale 3 days later by 'phone.
5 december 2025
Walking stick
Product does what it says on the tin, sturdy and well made. 'arrived in good time.
6 december 2025
No communication after delivery
No communication after delivery - wheelchair was advertised as having an adjustable back - the one we received did not have this - contacted with a zero response from this company - sadly couldn’t return as needed the wheelchair urgently - so probably ok if you have no issues , if you do you might have a problem !
26 november 2025
Omdöme utan inbjudan
Lack of communication needs improving …
Ordering was straight forward but no contact from supplier with regards delivery it just turned up and delivery driver couldn't take it in by himself which was another thing we weren't told about!Driver was very obliging and came back following day when someone was there to help get it in
4 november 2025
Great quality products & value for…
Great quality products & value for money… speedy delivery …just waiting for them to be assembled to their true state!
3 november 2025
Product it was not like the picture
Product it was not like the picture, it proved very difficult to authorise a return because the telephone operator was difficult to understand
6 oktober 2025
Svar från Mobility2you
Thank you for taking the time to share your feedback with us. We sincerely apologise that the product didn't meet your expectations and that you experienced difficulties when arranging your return. We're glad we were able to resolve this for you, and we genuinely appreciate your patience throughout the process.
Your feedback is invaluable as it helps us identify where we can improve our service, including our customer support experience. We're committed to ensuring every customer receives the clear communication and assistance they deserve.
Thank you again for bringing this to our attention, and we hope we'll have the opportunity to provide you with a better experience in the future.
Wrong item delivered
I ordered a set of Talkng Bathroom Scales last week. You have delivered a Walking Stick???
I have tried calling the London number numerous times and it kicks into answerphone every time. I have left a lot of messages and nobody calls back.
Very disappointed so far.
I have now received a refund in full. Thank you
11 september 2025
Omdöme utan inbjudan
Svar från Mobility2you
Hello. Thank you for your feedback. I understand that a colleague has managed to speak with you and a refund has been issued. We have investigated exactly what has occurred here and are sincerely sorry for the inconvenience it has caused you. We are confident that a repeat of this delivery error is extremely unlikely.
Thank you, Andy
A speedy delivery and easy to order
2 september 2025
Wheel chair was too small and had to be…
Wheel chair was too small and had to be returned. A collection fee was paid to Mobility 2you for Fedx to collect but after waiting in all day Fedx failed to collect….countless message left with Mobility2you without reply! Appalling customer service…still have a wheelchair awaiting collection…stay clear of Mobility2 you if you need to return a product and want good customer service. Still awaiting a refund on collection charge! One very disappointed customer that won’t be returning to Mobility2you for any disability aides.
28 juli 2025
Svar från Mobility2you
Dear Mr Vooght. Thank you for your feedback. We are very sorry that you were let down by FedEx today. Unfortunately we have very little control over courier firms, even though we attempt to use the best ones. On this extremely rare occasion they have not performed. I did personally speak to you 3 times today. We accept that the service of our courier partner was not acceptable. We will do all we can to get this resolved with urgency and further undue distress. Our track record for returns is extremely good but we do need to review how we manage situations like your better. Once again, thank you for your feedback.
Thank you, Andy.
Excellent service
30 juli 2025
all very good
3 juli 2025
Fast delivery.
Fast delivery.
Easy to use website and ordering
Price is fair
Unfortunately the item I bought was not the size I expected but still usable.
2 juli 2025
Quick service and very helpful staff
1 juli 2025
Wheelchair is amazing
The wheelchair was delivered quickly, purchased in addition on same day, the seat cushion a few days later. Seat belt purchased in addition as well from another supplier. Wheelchair i am told is excellent easy to push, glides was word used everywhere, and really comfortable. I purchased for sister who carers look after full time who stated it’s amazing.
28 juni 2025
Very easy to order
Very easy to order, quick delivery, pleased with item , easy to fit great help when getting In and out of the bath
2 juli 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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