mob Omdömen 

Update: After I escalated the case and challenged the inconsistency in their refund policy, Mob reconsidered its initial decision and issued a full refund. I appreciate that they ultimately resolved the matter, although it should not have required multiple requests and escalation.

Update: After further escalation, Mob reconsidered its decision and has now approved a full refund. I will update this review again once the funds arrive.
I strongly recommend thinking twice before starting Mob’s free trial.

My trial automatically converted into a paid subscription, and I contacted Mob immediately on the same day the payment was taken. I cancelled the subscription, had not used the service during the paid period, and explained that not even one day had passed. Despite this, Mob refused to refund the charge or offer any reasonable goodwill exception.

Their response was simply that once a payment has been taken, they do not issue refunds. They even recommended that I cancel the subscription, despite the fact that I had already clearly told them it was cancelled—making the response feel dismissive and poorly reviewed.

What makes this more frustrating is that Mob claimed this policy applies equally to every customer, while recent public reviews indicate that other customers have received subscription refunds.

Yes, customers should monitor trial expiration dates. But a company also reveals its values through how it handles an honest mistake reported immediately, with no use of the paid service. Mob chose to keep the full payment rather than provide a fair, customer-focused solution.

Be extremely careful before entering your payment details. One missed deadline—even corrected immediately—may cost you the entire subscription fee.

Mob is a great app for straight forward but actually super delicious recipes. You also learn as you cook the recipes, I feel a lot more confident now making my own recipes up with what I have in the fridge. The customer service is also super! Really recommend

I changed my phone and can no longer access my paid-for “premium subscription” on my new device. In can log in but am then prompted to sign up and pay again. I emailed them and got a reply from an AI agent “Charlie”, their suggestions didn’t work, we exchanged several emails and I’m now going round in circles. Please if a human at mob reads these reviews will someone reach out and help me. I’ve enjoyed the app and recommended it to people and am now wishing I hadn’t.

I recently had to get in touch with the company regarding a query about my subscription. It was a Sunday and I was surprised to receive a response within a very short timeframe. Even though I was pretty useless at answering anything technical, Jack still managed to sort out the issue and it was all done within a couple of hours. Excellent customer service. I'm comfortable and confident that any questions I have going forward will be dealt with professionalism. Love the company, love the recipes - all so easy to manage and it makes a busy life much less stressful. Thank you 🙏🏻

Mob automatically renews the subscription with limited alerts to the consumer. They say they send an email reminder of subscription renewal, however this appears to go to most email spam filters an issue they acknowledge themselves on their online support FAQ's. I myself cancelled and requested a refund 14 days after my credit card was charged however they are refusing a refund as they say it is not the date when the charge clears but the 14 days from when they deem the subscription renews. Most companies would honor and refund a charge as a gesture of goodwill given the intent was clearly there to cancel within 14 days but Mob is more interested in collecting subscriptions using underhand tactics. Whilst the recipes look interesting this is a very unscrupulous business model and the reason why the government is looking into auto renewal subscription models. I would not recommend this company at all.

Fantastic.

Exceptional Customer Service by this company and it's Agents.

I reached out to MOB because I did not correctly cancel the free trial and my card was charged. I received a quick response to my 1st email and my case was assigned to Jack (my Angel on earth). He patiently took the time to understand my issue and to guide me where I could find the information to assist him in resolving my issue. My issue took about 1 hour to resolve to my satisfaction. Within 1 minute of Jack informing me of my refund being issued, I received notification from my bank. Thank you Jack and MOB for a pleasant experience.

Great app! Very easy to use and so useful

Love this app. I use it on a daily basis and the number and variation of the dishes are huge.
Had a small problem and the help team were amazing.
Makes meal prep a doddle

I’ve really struggled with eating well recently. This app has been so useful! Different ideas and ingredients that I haven’t used before, batch cooking ideas, easy substitutions suggestions you can adjust how many you are cooking for ( great for me) and create shopping lists. I like that the method steps have the exact ingredients and measurements individually , I’m enjoying this loads!

Had a query and emailed customer services who sorted the problem immediately. Excellent service

An issue with billing and MOB handed me quickly to a customer service person who resolved my issue swiftly and helpfully. Great service and the recipes are delicious!

I think it’s only fair that if
Someone cancels subscription minutes of being charged you could give them
A refund and not steal their money. Gross

Great app, great company, great support team. Useful when trying to think of recipes and ideas for novels and interesting things to cook.

I have applied for a refund as i canceled my subscription but i was still charged and i was surprised by how fast and how serious my refund demand was treated.

A brilliant app with fantastic recipes. As a veggie always looking for tasty new meals to try. Customer service is also excellent. I had a problem with my subscription and the team were quick to respond and had it sorted in no time!

The ability to be assisted by a human being instead of a frustrating bot! And the fredom to cancel a subrscription with ease as this is the MOST frustrating part if you want to opt out of things.

Easy to use app - intuitive with great recipes. Unfortunately I don't prep meals at home often enough to take full advantage of it but forgot to cancel the subscription before renewal. Customer Service were easy to contact. They cancelled the subscription for me and processed an immediate refund. Much appreciated!

The app is so user friendly and easy to navigate. It breaks the recipes down into fail proof steps resulting in delicious food. The ability to increase the number of servings which automatically updates the ingredients list is a game changer.
Not forgetting customer support - very responsive and very helpful. I had an issue and it was sorted out in a matter of hours by a really nice person called Jess. Highly recommended

I noticed that £35 was due to come out of my bank as I hadn’t cancelled the subscription in time as the app needed me to login on a desktop or laptop which was at work and i was off work, i made contact via email and explained and was refunded very quickly.
It would be alot easier if users could cancel via mobile apps as not everyone has desktop/laptops.