Absolutely love the app and since using it I am trying to convince every friend and family member to get on it. Recipes are so vast, from easy recipes like roasted chicken to more difficult, eleva... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Discovered I'd already been charged when I decided I didn't want it during 'free' trial. Recipes on-site ok-ish but a lot feel very similar. Not particularly inspiring. Add are much more tempting than... Se mer
Företaget har svarat
I have been using mob for a few weeks now and have made mob recipes every night of the week! We love it. All the recipes have been great and we love the shopping list feature and recommended recipes b... Se mer
I found the recipes too complicated for everyday meals. The amount of ingredients were insane. These are meals I would cook on a weekend. No one wants to do all that work after working full time and y... Se mer
Företaget har svarat
3,6
Medel
368 omdömen
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I used to pay for premium and cancelled…
I used to pay for premium and cancelled it. They have charged me again years later without any comma and haven’t replied to my multiple emails asking for a refund!?
16 mars 2026
Omdöme utan inbjudan
Svar från mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on specific cases here. However, I can confirm that we don't store payment details after a subscription is cancelled, so if a payment has been taken it would be because the subscription was not cancelled successfully previously or was restarted at some point.
Our team responds to all emails we receive, usually within 24 hours. If you haven't received a response from us, please check your spam folder or try reaching out again at help@mob.co.uk and we'll be happy to look into this for you.
Best,
Sam
I have tried to cancel my subscription…
I have tried to cancel my subscription twice yet my emails are being ignored. I didn't want to continue after the 7 day trial and have contacted the company twice by email (this is the only way you can contact them) and nobody has bothered to reply, yet they continue to try to take £34.99 from my bank account.
16 mars 2026
Omdöme utan inbjudan
Svar från mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
Our team works hard to respond to all emails within 24 hours, so if you haven't received a response it's possible that your emails haven't reached us or our replies have ended up in your spam folder. Please check your spam/junk folder for any emails from help@mob.co.uk, and if you still can't find anything, send us a fresh email to help@mob.co.uk and we'll get this sorted for you.
We work hard to make our cancellation process as easy as possible - if you signed up on our website you'll need to head to www.mob.co.uk/account and scroll down to cancel your subscription. If you signed up through the app, you'll need to cancel through your app subscriptions directly.
Best,
Sam
Wrongfully charged
Very disappointed initially as I was charged for the free trial however after contacting mob they responded quickly and I should receive a refund within 10 working days. Great customer service. Thank you
8 mars 2026
Omdöme utan inbjudan
Svar från mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
Our free trial is only available to new users who have not had a free trial before. This is stated both at checkout and in our terms and conditions. If you start a free trial with us, we let you know that your account will renew to a paid plan at the end of the trial period, unless you cancel before the end of the trial.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here. Our team applies our published terms consistently across all users to ensure fairness. If you'd like us to review your situation further, please reach out to us at help@mob.co.uk and we'll be happy to take another look.
Best,
Sam
Expensive for wht it is
Expensive for wht it is. And they dont even have the videos in the app. TTHAT S THE REASON I JOINED IN THE FIRST PLACE.
15 mars 2026
Omdöme utan inbjudan
Svar från mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've been disappointed with your experience.
The app has thousands of recipes available along with meal planning and shopping list generation features. At the moment we don't have video available on the app, but we're working on introducing this soon.
All the best,
Sam
Awful company charges through the roof
Awful company charges through the roof. Somehow I linked my stripe account and paid £34. I had no idea I had even signed up for a subscription.
Seems money grabbing and the customer service is all AI.
12 mars 2026
Omdöme utan inbjudan
Svar från mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
We work hard to make sure that our subscription pricing and terms are clearly communicated at checkout, and we let all customers know that they are signing up for a subscription service before any payment is taken.
I can assure you that our customer service team are not AI - we have a small team of real people who work hard to respond to all queries as quickly as possible. Our live-chat function uses a chat bot to provide information initially, but you can always speak to a real person if you want to.
If you'd like us to review your situation further, please reach out to us at help@mob.co.uk and we'll be happy to take another look.
Best,
Sam
love this app
love this app. it has improved my cooking and I love the feature that you can put in an ingredient and it will come up with the recipes.
13 mars 2026
Omdöme utan inbjudan
Don’t subscribe
Signed up for a trial and couldn’t cancel until after I paid for a yearly subscription. I don’t like the recipes either so money wasted.
10 februari 2026
Omdöme utan inbjudan
Svar från mob
Hi Therese,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
We work hard to make our cancellation process as easy as possible. If you signed up on our website you'll need to head to www.mob.co.uk/account and scroll down to cancel your subscription. If you signed up through the app, you'll need to cancel through your app subscriptions directly.
I believe the team has reached out to you via email to follow up, please do let us know if there's anything else we can help with.
Best,
Sam
It's now 5 days since I wrote to you…
It's now 5 days since I wrote to you and still no reply. You replied to my 1 star trust pilot review by saying how sorry you were and to write in again as you had not replied the first time. Surprise, surprise you have not replied the 2nd time either. You took my subscription after 5 days of a 7 day trial and have refused a refund. This is fraud and I will not let it drop
18 februari 2026
Omdöme utan inbjudan
Svar från mob
Hi Chris,
Thanks for taking the time to leave another review - sorry to hear you've had a bad experience with us.
Our free trial is 5 days when you sign up on the website and 7 days when you sign up through the app - this is clearly communicated through the sign-up process and at checkout and is not fraud. If you signed up on the website then your payment would have been taken at the end of your 5 day trial period.
I am confident that the team have responded to all of your emails, and we have reached out to you again today to resolve this matter. Please do get back to us when you can.
Best,
Sam
Really poor customer service.
Really poor customer service.
Signed up and paid for a period of time. Believed I had cancelled my auto renewal.
Did not think anything of it - then notice a charge in my account. Reach out to them to be told I missed the 14 day deadline and essentially it’s not their problem and I should have read the T&Cs.
Explained I believed I had cancelled at the time and had not received anything by outlining that I would be charged again, otherwise would have made sure I went in to cancel. Also explained I have not used them for months due to log in issues (which you would think they would be able to check).
Shocking tactics to not notify you of the renewal and the say because you missed 14 days it’s not their problem.
Had similar issue with another company who confirmed I wasn’t using their app and refunded me immediately, night and day with customer service - guess which company I would recommend and which one I must certainly won’t.
Avoid, and if you do want to use them - put a reminder in your diary to make sure you’ve cancelled as they sure as hell won’t warn you when they are taking your money!
11 mars 2026
Omdöme utan inbjudan
Svar från mob
Hi Gemma,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
As per our terms, we are only able to provide a refund of your annual payment if you have not accessed or downloaded Mob content since your renewal and you request this within 14 days of the payment being made. This is in compliance with UK consumer law and in order to be fair to all of our customers, we are not able to make exceptions on a case by case basis.
We inform all of our customers at the point of purchase that they are entering into a subscription service that renews on an annual basis after the initial term. As per current UK consumer law, this information is sufficient and we are not required to send additional information about the subscription renewing at the point of renewal.
I'm sorry to hear that you had trouble logging in - if you're still experiencing issues with this please do reach out to us at help@mob.co.uk and we'll be happy to help.
Best,
Sam
love the new app update
Really enjoy the bit in the method where you can see the ingredient amounts under each step. Makes it so easy to cook from
6 mars 2026
Omdöme utan inbjudan
A useful/easy to use site for simple…
Have been using MOB for more than a year now. I've quite enjoyed using it. The positives are the recipes are easy to follow, you can easily scale portion sizes/ingredient amounts up/down, the dishes are generally quick to prepare, and there's a wide choice of recipes. The negatives are sometimes the instructions aren't clear/missing information, and there is no option to print the recipes out (from what I can see).
9 mars 2026
Omdöme utan inbjudan
Brilliant app
Can't fault this app at all! I'm religious with my weekly meal planning and am not one to rustle up a dish from leftovers, so this app is a god send. The food always tastes amazing even with very few ingredients. Love the app update where they list the ingredients in every step. Amazing!
20 november 2025
Omdöme utan inbjudan
Very poor customer service
Very poor customer service. Unable to change email despite being a premium member and despite following their steps to do this. Poor response times and seemingly a lack of interest. Shame
7 mars 2026
Omdöme utan inbjudan
Svar från mob
Hi there,
Thanks for taking the time to leave a review - sorry to hear you've had a bad experience with us.
I'm sorry that you've had trouble changing your email address and that our response times haven't met your expectations. We work hard to respond to all queries as quickly as possible, but I appreciate that this hasn't been your experience.
If you're still having issues with updating your email address, please reply directly to the support thread or reach out to us at help@mob.co.uk and we'll make sure this gets sorted for you.
Best,
Sam
I got charged an annual membership for…
I got charged an annual membership for their advertised 7day free trial and Google Play refuses to refund this misleadingly advertised product.
5 mars 2026
Omdöme utan inbjudan
Svar från mob
Hi there,
Thanks for taking the time to leave a review — sorry to hear you've had a bad experience.
If you signed up via Google Play then your subscription is managed through Google Play, and any refund requests will need to go through them directly. If you're having difficulty with this, please do reach out to us at help@mob.co.uk and we'll do our best to help point you in the right direction.
Best,
Sam
BE CAREFUL I CANCELLED BEFORE THE FREE…
BE CAREFUL I CANCELLED BEFORE THE FREE TRIAL HAD ENDED BUT THEY STILL TOOK THE MONEY AND THEIR ANSWER WE HAVE LOADS OF LOVELY RECIPES - NO THATS WHY I CANCELLED! In response to your reply I did contact you and was told we don’t give refunds even though I cancelled - very much an automated response that I’m guessing you have to issue to lots of people that you do the same to … seems a bit of a scam
3 mars 2026
Omdöme utan inbjudan
Svar från mob
Hi there,
Thanks for taking the time to leave a review — I'm sorry to hear you've had a frustrating experience and that our response wasn't helpful.
As we don't have visibility of individual account details on Trustpilot, I'm unable to comment on your specific case here. If you'd like us to look into this further, please reach out to us at help@mob.co.uk and we'll be happy to take another look.
Best,
Sam
Great and unusual recipes using…
Great and unusual recipes using everyday ingredients with amazing tastes
2 mars 2026
Omdöme utan inbjudan
Essential for time poor foodie families!
A family of 4 who love food but struggle with time to keep things interesting & Mob has totally fixed that for us! Absolutely love it, also would recommend their air fryer book too!
2 mars 2026
Omdöme utan inbjudan
3/5 this is ok….
3/5 this is ok but there’s a few niggles.
The recipes are good, we’ve tried a few and will cook them again. I find there’s limited healthy, high protein options that don’t use fish and some of the recipes are quite high in calories. I’d like the option of high fibre recipes to be available too as there’s good evidence to support a high fibre diet is beneficial for health.
An irritation I have is that I took on a free trial which concluded whilst the annual subscription was being offered at a reduced rate in January 2026. However I was unable to access that rate and was charged full price. It was very difficult to cancel the trial, so I couldn’t even do that and apply for the subscription at the lower price after I cancelled the trial. I’ll need to be proactive to cancel early as it’s quite hard to cancel. I’d like to be able to share the planned recipes and shopping list with my wife to make shopping and planning easier but the app doesn’t have that option. I’m not certain I’ll keep this past a year unless there are some improvements on the app in a few areas.
28 februari 2026
Omdöme utan inbjudan
DON’T DO IT!
I was hours outside of the free trial and they don’t do refunds. The recipes are pedestrian and humdrum, their emails are templates, which tells me they just don’t do refunds for any reason even though they say they do. Sadly, they own my business and I’m stuck with a product with having very little value that I’ll never use.
26 februari 2026
Omdöme utan inbjudan
Svar från mob
Hi Lisa, thanks for taking the time to leave a review. Sorry to hear that you are not enjoying our recipes - we have thousands on our site and loads of ways to search, so I'm confident you'll find something that you like.
If you start a trial with us, you'll be charged when your trial ends unless you cancel beforehand - refund eligibility is stated clearly in our terms which are available to view prior to purchase. Sam
Terrible Customer Service
My son signed up to the premium service on my computer without my knowledge. When I attempted to cancel and get a refund Mob refused to give me my money back even though I had never used their service and it was a couple of days after the free trial I had no knowledge of endedm
26 februari 2026
Omdöme utan inbjudan
Svar från mob
Hi Jack, thanks for taking the time to leave a review. Please reach out to the team at help@mob.co.uk so we can take a look into this. Sam
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.