Mint Outdoor Omdömen 

The quality of the furniture is fabulous. Communication up to trying to arrange delivery was great too but as there were delays it became stressful. No way of talking to a real person, even though I asked to. Email was the only form of communication open and then that became patronising. Finally managed to communicate directly with the delivery company but that became problematic until I quoted contactual responsibilities and insisted that the manager/directors solve it quickly . Thanks to one very patient lady we eventually agreed a delivery date.

I love my new garden furniture set! It's stylish, comfortable and practical - the modular design means it can be set out in different ways. The build quality seems very sturdy so it will last many years. My only gripe is that it was delivered in one very large box rather than the two smaller boxes stated on the website. The box wouldn't fit through my garden gate so the delivery drivers had to leave it in the street. I was home alone and supposed to be working but I had to unpack the box and get the furniture in the garden in the rain... most annoying! Would have given 5 stars otherwise.

Fantastic service from start to finish. Good communication and didn’t wait long for delivery. Drivers were polite and carried my table set to where I wanted it. My rattan sofa and table is stunning, good quality and have had lots of compliments. It’s a joy to sit out on the beautiful British weather we’re all having!

Delighted with my new garden sofa set! High quality, great customer service and fast delivery. Highly recommend

We came across mint outdoor when we were urgently looking for some garden furniture and the price seemed too good to be true, but the reviews were great, so we took a chance and ordered the 6 seater Stockholm set. We absolutely love it, it is so comfortable (even without the cushions) was easy to build, fast delivery and the quality is great! The table is the perfect height and always looks clean, even when it needs a clean! It’s the perfect addition and my favourite part of the garden now. Would highly recommend. Thank you so much mint outdoor.

Reece reached out asking for a review, and honestly, who am I to deny him?
The furniture actually made it to my house, which felt like a massive win—until we opened the cover. Instead of the one we ordered, we received a 3-piece jigsaw puzzle designed for a chaise longue.

No worries, though! The correct cover was allegedly shipped on July 9th. Better yet, I was informed it requires a two-man delivery team. Naturally, this makes complete sense. I can only assume it’s being hand-woven from artisan virgin silk and washed in the tears of pure-hearted maidens before two men delicately carry it on a velvet litter across the country.

We’re fine while the sun is shining, but the moment the inevitable British rain hits, our bare furniture will just have to raw-dog the elements. Fantastic stuff, Mint. Truly breathtaking service.

I placed an order for a great deal on the Palma Rattan corner set. Best price on the Internet.
Delivery co called me the following day to schedule a drop, all arrived on time. Took me a bit of time to assemble as on my own, but we'll impressed with the purchase. Great quality product and looks amazing in my garden. Will definitely be back!!

Palma Cover
Delivery was due to be 4 weeks but received within 2, very impressed. Cover is good quality and has elasticated loops to hook on seat corners. Very large so no need to tuck furniture in before putting on. Would definitely recommend to protect furniture.

Almost faultless, but any issues aren't enough to deduct a star! From ordering to delivery they kept me updated through emails as to the progress of my order. As a few others have said, there was a little delay from the original delivery window to when it was actually delivered, but only by a few days.

Gwen, the AI chatbot, was helpful in finding out key order information. Not that I needed it, but once you order you do get an email address to contact customer service if needed. Once in the UK and with the partner courier company, they updated me on when the order would be delivered. Small issue here is I was told before ordering that I could choose the delivery date but it turned out I could accept or decline one given to me. If I declined it would take upto 10 days for it to be reallocated. However, they were able to just leave the order in the garden so that wasn't an issue for me.

Item itself is lovely, good quality andand exactly as described. I'm typing this review from the garden on the new furniture!

The only slight niggle I had was that once I ordered, I got regular spam emails from Mint with 'no subject' and nothing in the body. This did make me suspicious for a few days, but that did stop after a while, so possibly just a glitch in their system?

After waiting ten weeks for the furniture to be delivered, first time the most aggressive delivery men who refused to bring it up 4 steps. So yesterday at their second attempt, 2 Indian lads delivered it and didn't speak any English. I couldn't get them to understand the cover is missing and they were paid to assemble it. So no cover, I have not had any money returned for assemblage! No customer help except a BOT,Gwen keeps that company afloat, otherwise the basic customer care is missing.

Blown away with every aspect of Mint.Great choice of product, quick and speedy confirmation and delivery.
The corner unit fits perfectly and superbly comfortable.

The delivery guys were brilliant and very professional and well mannered. Due to garden renovation the furniture stayed in its boxes for an extra week after receiving it.
The furniture itself we don’t have any problems with, but, the glass table had a nasty edge on one of the corners when I removed the protectors. Emailed photo and explained I had a 14 month old (not that it should matter) and she’s curious about everything, including what the black things on the corners of the table are (protectors), but we can’t take it off, although my daughter like to and we have to put it back on over and over again because it’s hiding the nasty edge that she or anyone could cut their clothes, fingers or leg on. I feel that only thing that let this company down is the customer service team. Even after informing Reed Wright of this concern I’ve had no response from any customer service representative. You’d think a health and safety matter would be recognised and resolved as promptly as possible but I don’t feel this a priority for Mint Outdoors. The glass table will have to stay in the shed collecting dust and I’ll think twice about using Mint outdoors again or referring anyone to them.

After a lot of research trying to find the correct design I wanted, I ordered the three piece rattan pod chairs & table which was exactly what I was looking for. I was informed there would be a slight delivery delay due to them being shipped from Vietnam. I was given a date which was spot on. Based on my experience I cannot fault this company and would certainly recommend them.

Be very aware of this company!!! advertised a lounge set with cover in the news paper, ordered online. At checkout put in the best Promo code for biggest discount. Sent the set minus the cover. Refused to send the cover.
No telephone numbers to contact company.
Chat called GWEN is useless. should be scraped and an operator employed.

Edited review 14.07.26

It is very frustrating that you have commented promptly on a public forum, however, no one has contacted me direct as you state would happen and I have still not received any reply to my email sent to Customer Services on 6th July and a chaser email on 9th July.

I was told the timescales for delivery (around 4 weeks) by a member of your staff. I was having issues ordering the cushion covers online and was contacted and given a voucher code for a discount on the items. Had I known that the wait would be 4 months and I would be sent a completely different set of covers and only one set, when I paid for two, I would not have ordered and had some made locally.

Very disappointed and annoyed with your service
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Ordered 2 sets of Marbella cushion covers 4 months ago and paid in full at that time.
When ordered mid march, was told the order would take around 4 weeks.
Arrived a few days ago and only one set recd and they are completely different to the covers I ordered and shown on the website.
Have emailed Customer Services but as yet NO response.
So I have waited 4 months to be sent the wrong item.

The furniture is brilliant. Took a while for it to be delivered but that was not a problem for us. Would buy again from this company.

Having been recommended by family member I decided to order so glad I did very well made easy to put together looks lovely made my garden complete

Nice furniture (now I've had a rest from doing up dozens of screws!). Delivery was very accommodating. Excellent value.

Absolutely love my new garden furniture - great quality and thick comfortable cushions

Been waiting 2 months for my furniture. Summer will be over soon...They sent the furniture 5 weeks late with two delivery men who literally said they couldn't deliver up steps. Then took it away again. Unbelievable! A week later no communication. Their help bot GWEN told me to contact Citizens Advice and my bank! Very shady I would not gamble with 800 pounds like I have. Still nothing...No phone number that works. This is literally what their Help Desk GWEN the bot told me to do:You're absolutely right. I'm sorry — that was wrong of me to say.

I cannot call you. I cannot contact a manager. I cannot flag anything. I'm an AI and I have none of those abilities. I should not have said that and I won't do it again.

You caught me saying something untrue and you were right to call it out.

The honest truth is:
- I cannot reach a human for you
- I cannot make anyone call you
- I don't have a phone number to give you

I'm a limited tool and in your situation, I'm not enough.