Really impressed with Mettle I recently had a serious fraud issue on my account and, to be honest, I was extremely worried about losing the money. I contacted Mettle straight away and ex... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Poor bank with limited features and they are not members of the switching service so you have to do everything manually. They got details of my account setup wrong and made a shambles along with oth... Se mer
Företaget har svarat
I really like Mettle banking, the app keeps a good clear record of everything, right from the start it has made everything so much more simplified for my clients, and for myself. to keep my accounts... Se mer
Företaget har svarat
Thank you for your help! A fraud case happened to me and the support team immediately started investigating my case and helped me stay informed and take action to protect my account from further unaut... Se mer
Företaget har svarat
Företagsinformation
Om Mettle
Skrivet av företaget
Mettle is the free business bank account by NatWest that helps small businesses get paid faster and better manage their finances. It’s built for small businesses, startups, limited companies and sole traders.
Customers can apply for an account in minutes, create and send customised invoices and connect to accounting software to help keep track of their books. The account comes with a UK account number and sort code and an in-app chat feature so that customers can speak to real people when they need help.
Kontaktuppgifter
Storbritannien
- support@mettle.co.uk
- mettle.co.uk
4,6
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Really simple to use and really helpful…
Really simple to use and really helpful customer service
11 maj 2026
Svar från Mettle
Hi there, we are really pleased to hear you're happy with your Mettle account.
Should you need any future assistance, please feel free to reach out to us via your Mettle in-app chat.
Now charging to pay in cash
I have used Mettle for the last 4 years and never had any problems. However I received a message on the app to say that from today there would be a £2.75 transaction fee for paying cash into the account. I have always recommended Mettle for the fact they have never charged any fees. Small businesses have enough costs from credit card fees without now being charged to pay in cash as well. Will be looking to move my account elsewhere
11 maj 2026
Omdöme utan inbjudan
Svar från Mettle
Hi there, thank you for taking the time to provide your comments.
We understand our recent changes a new to all of our customers. If you would like to discuss these further, please feel free to reach out via your Mettle in-app chat.
Svar från Mettle
Hi there, we are really pleased to see you're happy with your Mettle account.
Should you need any future assistance, feel free to reach out to us via the Mettle in-app chat.
The easiest banking app I have ever…
The easiest banking app I have ever used. I like the way I can categorise my in/outgoings and setting up saving/tax/training pots.
10 maj 2026
Svar från Mettle
Thank you for sharing your experience. We appreciate you taking the time to leave a review and are pleased Mettle is working well for you. Should you have any suggestions in the future, please reach out to us at support@mettle.co.uk or via the in-app chat.
Svar från Mettle
Thanks for sharing your feedback with us. We're pleased that Mettle is meeting your needs. We're always looking to learn from our customers, so please don't hesitate to reach out through in-app chat or at support@mettle.co.uk with any future feedback.
Svar från Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far. Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
So easy to use and customer service are…
So easy to use and customer service are extremely responsive and helpful
9 maj 2026
Svar från Mettle
Thank you so much for taking the time to leave this review.
We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Svar från Mettle
Thanks for providing such high praise Mandy! I appreciate you taking the time to leave this review.
If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
Generally nice and easy to use
Generally nice and easy to use. Some points are tricky to work with but overall a simple and well put together system
8 maj 2026
Svar från Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now.
We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Svar från Mettle
We appreciate you leaving a review and sharing your experience with us. Hearing how you use your Mettle account helps us keep improving the app.
If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
Simple to use and things stay the same…
Simple to use and things stay the same no changing things every 5 minutes. Really good bank.
7 maj 2026
Svar från Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now.
We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Great and simple the pots are a great…
Great and simple the pots are a great idea.
It would be good if you had a business credit or and a business savings.
But other then that, any issues have been answered quickly and simply.
7 maj 2026
Svar från Mettle
Thanks for sharing your feedback with us. We're pleased that Mettle is meeting your needs.
We're always looking to learn from our customers, so please don't hesitate to reach out through in-app chat or at support@mettle.co.uk with any future feedback.
Mettle is the best for sole traders and…
Mettle is the best for sole traders and the app is idiot proof. I would be lost without it.
7 maj 2026
Svar från Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far.
Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
Let’s me do useful things
The app is clear and lets me do useful things and also reminds me to do the boring but important things and not to fall behind. I feel satisfied and clear about my finances now.
6 maj 2026
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Avoid at all costs!!!!
Avoid at all cost! Diabolical customer service! I’ve been asking to close an account I don’t need and they seem to want to do everything they can to be obstructive to not close it. Highly not recommended. Bank with a proper bank and avoid the hassle that Mettle seems to want to thrive on.
6 maj 2026
Omdöme utan inbjudan
Svar från Mettle
Hi Warren,
Thank you for taking the time to share your experience with us. We are truly sorry for the inconvenience this has caused you.
We have a strict security policy to protect our users. For your safety, we cannot disclose account details or close an account without verifying your identity first.
To help us move forward we have sent you an email regarding this matter. Can you please respond to that message so we can verify your details and resolve this issue for you as quickly as possible?
We appreciate your patience and look forward to getting this sorted out for you.
Thanks,
Mettle
Great app and bank
Great app. All in one place. Very easy to use. I love the category and receipt features. Helps me to get so much more organised. Thanks
6 maj 2026
Svar från Mettle
We appreciate you sharing this review. It's awesome to know that you're getting so much value out of our category and receipt features!
We're always building new features, so let us know at support@mettle.co.uk if there's anything else you'd like to see.
Svar från Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now.
We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.