Mettle Omdömen 

Really impressed with Mettle

I recently had a serious fraud issue on my account and, to be honest, I was extremely worried about losing the money.

I contacted Mettle straight away and explained what had happened. The whole process was much easier and quicker than I expected. The team were helpful, understanding and took my case seriously.

They investigated everything, asked me for some information and evidence, and then came back with the decision that I would receive a full refund.

I honestly wasn't expecting it to be resolved so quickly, especially considering the amount of money involved.

Really happy with how Mettle handled the situation from start to finish. When something like this happens, you really appreciate having a bank that actually listens and helps.

Thank you to everyone at Mettle who helped me!

Poor bank with limited features and they are not members of the switching service so you have to do everything manually. They got details of my account setup wrong and made a shambles along with other issues.
Pay peanuts,,,,,as the saying go's.
Personally wouldn't bother here.

Amazing, so far!

Absolutely seamless - great app- everything is simple

I applied for a Mettle business account and provided all the information and explanations requested during the verification process.

Despite answering their questions and providing supporting documentation, my application was ultimately rejected with a generic message saying they were “unable to support” my business.

The biggest issue is that Mettle refused to explain what information was insufficient or what the actual problem was. I understand the need for compliance checks, but asking customers for extensive information and then providing no meaningful explanation for the decision is extremely frustrating.

Being told they “can’t comment further” makes the entire process feel completely opaque.

Very disappointing experience and, based on this experience, I would not recommend Mettle for business banking.

Great for small business and I am very happy with my experience for about 3 years now, but there is one thing really worth looking into and improving on. The invoice to client by default settings allows 30 days due payment which is not quite a logical thing considering that Mettle is designed to accommodate to small businesses. This counterintuitive setting if invoice is issued on the phone handset gets easily overlooked and hard to spot when looking at the invoice draft. Yet the consequences of giving (UNWITTINGLY) the client an option of paying within 30days are severe to a small business. As an example I have to pay the commission from a service provided at rented premises on the day, regardless when the client pays me. Hence the default should be ''upon receipt" rather than " due in 30 days"! . I cannot void the invoice as i did void it once already (it was set to immediate payment request but contained a different error) as this would be confusing and unprofessional. But cash flow in a small business is different than a big one so this should definitely be addressed by mettle team. It's a small change but protects small businesses from having to pay out of the pocket in order to recover the costs only 30 days later.

They pride themselves on being fast yet 15 days later still no new account. They keep asking for more and more (irrelevant) info and then it takes them 7 days to reply each time. Really appalling customer service. They keep apologizing with their AI agent and asking how happy I am with the service. Really?? Extremely unhappy, like I said a bunch of times, yet they still cannot get their act together.
Go with Tide instead, you can get a business account on the same day. I wanted to try a new one with mettle but I will just go with Tide again. Not worth the hassle with Mettle - if they're so slow and awful now in the honeymoon stage when they want to get a new customer it will be even worse later on once I am stuck with them.

Great, super, exceptional sevice

Mettle responded fast, and resolved the issue efficiently. Thanks

Mettle has been a very good bank to use. They solved a major issue in a timely manner.

The application on-boarding process is extremely slow. I'm currently on day 10 and still waiting. They ask questions, which I answer immediately, then they take days to reply. Example, you'll get a message saying 'thanks for the info, we are now finalising your application', then 2 days later you'll have to write 'Is this still finalising? Is there anything I need to do to further the application?". It's been an extremely poor introduction to the service.

I really like Mettle banking, the app keeps a good clear record of everything, right from the start it has made everything so much more simplified for my clients, and for myself. to keep my accounts in order, the company are always available and on hand should you need any help with anything. I highly recommend mettle if you are just starting out as a small business

Thank You 🙏

Literally the only business app on the market to make automatically splitting payments simple. Brilliant!

Brilliant features and easy to use

Don’t like paying £1 to make a payment!

Business Account. Changed SIC codes, confirmed with customer service of the change. They requested sensitive data with a "Google Forms" document. Shortly after, they bombarded me with legal information and demanded sensitive information via chat. No phone call or letter. User experience was terrible, because I had to speak to three people via chat with overlapping questions. The experience was confusing and convoluted. The account was suspended and pending closure. Clients can't pay-in, debts and standing orders have to be reorganised.
Get ready for a nightmare of missed payments.

Thank you for your help! A fraud case happened to me and the support team immediately started investigating my case and helped me stay informed and take action to protect my account from further unauthorised transactions. I feel safe and sure that my funds are protected with this bank, customer support was easy and helpful. Great experience in a stressful situation. I would recommend this bank to other people.

This app is brilliant for managing invoices, making them and sending money. I’ve told two other people who run their own business about it and they also now use it.

Easy to use app and some great additional benefits eg free agent. Excellent communitions throughout all of my experiences.