Really impressed with Mettle I recently had a serious fraud issue on my account and, to be honest, I was extremely worried about losing the money. I contacted Mettle straight away and ex... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Poor bank with limited features and they are not members of the switching service so you have to do everything manually. They got details of my account setup wrong and made a shambles along with oth... Se mer
I really like Mettle banking, the app keeps a good clear record of everything, right from the start it has made everything so much more simplified for my clients, and for myself. to keep my accounts... Se mer
Företaget har svarat
Thank you for your help! A fraud case happened to me and the support team immediately started investigating my case and helped me stay informed and take action to protect my account from further unaut... Se mer
Företaget har svarat
Företagsinformation
Om Mettle
Skrivet av företaget
Mettle is the free business bank account by NatWest that helps small businesses get paid faster and better manage their finances. It’s built for small businesses, startups, limited companies and sole traders.
Customers can apply for an account in minutes, create and send customised invoices and connect to accounting software to help keep track of their books. The account comes with a UK account number and sort code and an in-app chat feature so that customers can speak to real people when they need help.
Kontaktuppgifter
Storbritannien
- support@mettle.co.uk
- mettle.co.uk
4,6
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Unprofessional
Attempted to open an account and was invited to chat with someone that looked like 12 years old asking me all these indept company questions in a very informal way. Questions that did not make any sense, or at least it was not explained why this information was necessary. And I was then denied an account without an explanation as to why or a chance for myself to explain whatever they found was wrong.
21 juli 2026
Omdöme utan inbjudan
Svar från Mettle
Hi there, thank you for taking the time to leave us your feedback.
At Mettle, we need to ensure when completing an application that we ask all relevant questions to ensure a safe and fair outcome for our customers. Although we like to remain professional, we also pride ourselves in providing a personalised service but appreciate you don't feel we have achieved this on your application.
Just wish you could upload your own pdf…
Just wish you could upload your own pdf invoices, otherwise not bad
19 juli 2026
Svar från Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now.
We value your input in relation to the PDF reciepts and will raise this as feedback. Please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Lied about options, ignored all follow-ups (0 support)
Mettle (NatWest) claims 4 identity verification methods, but only offers one—selfie camera—which I said was broken. Support was useless: trained to repeat 5 scripted lines, unable to offer alternatives. I was told my issue would be escalated and I'd be contacted in 'a couple of days with alternative method.'
After 10 days of silence, I followed up via email: no response, no apology, no accountability again the exact same scripted line ‘I will raise this further with our onboarding team to see if there is an alternative method you could use.’ You guessed it 10 days passed again and no onboarding team in sight . Despite advertising multiple verification options, they refuse to implement any. Basic account, even worse support.
17 juli 2026
Omdöme utan inbjudan
Svar från Mettle
Hi there, thank you for taking the time to provide your feedback and we do apologise for the experience you have had with Mettle.
I want to reassure you that we always have your best interests and support at the heart of everything we do for our customers. I am hopeful this has now been resolved for you, however if not then please reach out to us via telephone so you can speak to one of our agents directly.
The worst application process
The worst application process - 1 month+ and still getting asked a MILLION questions about stupid trivial things, constant back and forth and still not getting access. What is this sham of a bank?
15 juli 2026
Omdöme utan inbjudan
Svar från Mettle
Hi there, thank you for taking the time to provide us your feedback and we do apologise for your experience with Mettle.
As part of our Onboarding Process, we need to ensure we are asking all relevant questions to provide a safe and fair outcome, but we appreciate you expressed this feels excessive and something we have taken onboard.
Very helpful live chat
I’ve been a Mettle customer for 2 years. Excellent account and so easy to use.
I had some fraudulent transactions this morning - naturally a very worrying thing to happen - Mettle live chat resolved it super quickly and made sure I know what was happening and how my account was protected.
15 juli 2026
Omdöme utan inbjudan
Svar från Mettle
We appreciate you leaving a review and sharing your experience with us. Hearing how you use your Mettle account helps us keep improving the app.
If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
Poor service and they can't keep your money safe!
I am extremely disappointed with Mettle's handling of my dispute.
I raised a dispute over an unauthorised payment, and while the investigation has been ongoing, the merchant has continued taking money from my account through Direct Debit. I was told the merchant has until 22 August to respond, but that should not mean they are allowed to keep collecting payments in the meantime.
I contacted Mettle to explain that another payment had already been taken after I reported the issue, yet all I received were generic responses saying they were waiting for the merchant or that someone was "looking into it." There has been no clear explanation as to why these payments were allowed to continue or what action was being taken to stop them.
As a customer, I expected my bank to protect my account and provide timely, proactive support. Instead, I have had to chase updates while money continues leaving my account.
The communication has been slow, the support has lacked urgency, and the overall experience has left me with very little confidence in Mettle's ability to handle disputes effectively. I would not recommend Mettle based on my experience.
3 juli 2026
Omdöme utan inbjudan
Svar från Mettle
Hi there, sorry for the trouble you have had with this recurring payment. I appreciate your patience whilst this was reviewed.
I can see this has now been resolved on our end. If you have any further questions please reach out to us in the mobile app or via email on support@mettle.co.uk.
Svar från Mettle
Thank you for taking the time to share your feedback.
It's great to hear that Mettle is working well for you right now. We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Unfortunately incredibly slow to open…
Unfortunately incredibly slow to open the bank account, despite rapidly providing info requested. We are well over 2 weeks now despite the suggested "3 day" opening period and despite me chasing, no sign of it opening any time soon, nor has any indication of progress been provided.
13 juli 2026
Omdöme utan inbjudan
Svar från Mettle
Hi Kitty, firstly I would like to apologise for the trouble you have had here and thank you for your continued patience whilst your application was reviewed.
I can see that this has now all been resolved, if you have any further questions please feel free to get in touch with us directly over our in-app chat or via email on support@mettle.co.uk.
Svar från Mettle
We appreciate you leaving a review and sharing your experience with us. Hearing how you use your Mettle account helps us keep improving the app. If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
Svar från Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now. We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
It was smooth experience and staff is…
It was smooth experience and staff is very friendly and supportive. Would recommend others.
8 juli 2026
Omdöme utan inbjudan
Svar från Mettle
Hi there,
Thank you for taking the time to leave your review and we are pleased to see you're happy with the service we provide.
Should you need anything in future, feel free to reach out via the in-app chat service.
Could do with a option to place PAID …
Could do with a option to place paid across an invoice - rather than have to screenshot it to create a receipted invoice for clients tax purposes
8 juli 2026
Svar från Mettle
Hi there,
Thank you for taking the time to leave us your review.
We are always open to considering new ideas from our customers and ways to improve your day-to-day activities.
If you haven't already, feel free to reach out to us via the in-app chat service to raise this suggestion with one of our team for future updates.
Svar från Mettle
Hi there,
Thank you for taking the time to leave your review and we are happy to see you find us easy to use.
If you need anything in the future, please don't hesitate to reach out via our in-app chat service.
I was she was in Metel Bank for quite a…
I was she was in Metel Bank for quite a few years which was quite great for that but recently over three weeks I have had six blocks on my account and they cannot tell me why apart from it’s the system flag in something so each of those times to happen within 24 hours every time I put money into the account it book it 24 hours later the money clears. I try and move it out of the account to buy something pay for something, whatever it blocks it six times.
24 juni 2026
Omdöme utan inbjudan
Svar från Mettle
Hi there,
Thank you for taking the time to leave us your review and we sincerely apologise for the experience you have had with Mettle.
Although we require to certain checks to keep our customers safe, we can appreciate the process can cause disruption to your day.
If you need any support or would like to discuss this with us further, please don't hesitate to reach out via the in-app chat service or our telephone line and we can support you further.
Mettle is very simple and spam free
Mettle is very simple and spam free. The app is very basic but does everything you need and is well designed. I’ve needed to contact Mettle a couple of times and it’s been easy and successful each time. Very good service.
7 juli 2026
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
They charge for fraud chargebacks…
They charge for fraud chargebacks (£100) when most other banks don't charge that. It is an optional charge to the customers and they inforce it- other banks waive this fee. Imagine getting scammed and charged £100 for them to investigate and reimburse? Terrible!
3 juni 2026
Omdöme utan inbjudan
10/10 Recommend!
I was recommended Mettle by a business friend & I’ve been thoroughly pleased with all of my interactions so far. The set up process went smoothly & now I’m using the app it just makes business banking so much easier. 10/10 Recommend!
1 juli 2026
Omdöme utan inbjudan
Svar från Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far. Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
I have applied for a mettle account…
I have applied for a mettle account well over two week now. And still no account and still waiting. No feedback only an ai bot to talk to on messenger. Avoid and find an alternative.
30 juni 2026
Omdöme utan inbjudan
Svar från Mettle
Thanks for sharing your feedback, and please accept our apologies for the frustration caused by the delay.
We can see that you recently contacted our support team, and we have now discussed this situation with you directly to clarify the status of your application.
We appreciate your patience while we got back to you, and we wish you the very best with your business moving forward.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.