Really impressed with Mettle I recently had a serious fraud issue on my account and, to be honest, I was extremely worried about losing the money. I contacted Mettle straight away and ex... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Poor bank with limited features and they are not members of the switching service so you have to do everything manually. They got details of my account setup wrong and made a shambles along with oth... Se mer
I really like Mettle banking, the app keeps a good clear record of everything, right from the start it has made everything so much more simplified for my clients, and for myself. to keep my accounts... Se mer
Företaget har svarat
Thank you for your help! A fraud case happened to me and the support team immediately started investigating my case and helped me stay informed and take action to protect my account from further unaut... Se mer
Företaget har svarat
Företagsinformation
Om Mettle
Skrivet av företaget
Mettle is the free business bank account by NatWest that helps small businesses get paid faster and better manage their finances. It’s built for small businesses, startups, limited companies and sole traders.
Customers can apply for an account in minutes, create and send customised invoices and connect to accounting software to help keep track of their books. The account comes with a UK account number and sort code and an in-app chat feature so that customers can speak to real people when they need help.
Kontaktuppgifter
Storbritannien
- support@mettle.co.uk
- mettle.co.uk
4,6
Utmärkt
6 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now.
We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
This product is fantastic…
I am a long time user but f Quick Books and have just transferred to Mettle. I am an IT professional. I am mega impressed with this product due to its ease of use. Doing my annual accounts was a breeze. I am recommending it to all my friends and clients. Well done.
21 augusti 2026
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Great customer service and amazing…
Great customer service and amazing baking account . I have been scammed by fraudulent and taken money from my account , the team was so proactive and dealt with the issue immediately and with the utmost professionalism.
24 augusti 2026
Omdöme utan inbjudan
Svar från Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now. We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Mettle is the answer I was looking for
Mettle is the answer I was looking for, simple and effective bank. Free of charge and the invoice feature makes tracking and sending very easy!
21 augusti 2026
Svar från Mettle
Thank you for your review. We're glad to hear that the invoicing feature is proving useful for your needs.
We are always looking for ways to improve, so if you have suggestions for new features, please reach out to us at support@mettle.co.uk.
Apparently I'm not worthy of joining…
Apparently I'm not worthy of joining the cult despite having a registered Company with Companies House, pay my taxes, being a resident, being a loyal Customer of Natwest...Nothing is enough for the robot or the Gate Keeper who selects who enters the club and who doesn't...based on God knows what criteria (secret...shhh).
20 augusti 2026
Omdöme utan inbjudan
Svar från Mettle
We appreciate you sharing this review. It's awesome to know that you're getting so much value out of our invoicing feature!
We're always building new features, so let us know at support@mettle.co.uk if there's anything else you'd like to see.
It is making my experience as a sole…
It is making my experience as a sole trader significantly more straight forward, and much less anxiety-inducing!
12 augusti 2026
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Svar från Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now. We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Recently joined and so far it's really…
Recently joined and so far it's really good.
I was using another company for banking and accounts and paying quite a lot monthly.
As a sole trader this account plus the software you can use for free is absolutely amazing and makes doing accounts actually not that bad.
When I expand or do more later this year towards Xmas, would be more than happy to upgrade.
So user friendly and really I'm just someone who appreciates keeping things straightforward and there's also plenty of help if needed.
Don't hesitate if your a business owner this is all you need.
11 augusti 2026
Omdöme utan inbjudan
Svar från Mettle
We appreciate you leaving a review and sharing your experience with us. Hearing how you use your Mettle account helps us keep improving the app.
If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
Major flaws in this account
At the beginning it appeared that my Mettle account was easy to navigate and efficient, but I've encountered some major drawbacks along the way -
- Free Agent isn't correctly syncing with my Mettle account, meaning it appears that invoices are overdue when in fact they've been paid.
- I have a lot of business expenses and I’m often finding the supplier won’t take online payments with my Mettle debit card.
- My Vanguard SIPP won't accept funds fro my Mettle account to my pension - again this is a nightmare for someone who is self employed.
- A fraction of my clients are abroad and aren’t able to pay in to my Mettle account as I’m not provided with an IBAN or Swift code.
I’m finding these drawbacks extremely frustrating - it’s not letting me run my business effiiciently and is a nightmare from an accounts perspective!
10 augusti 2026
Omdöme utan inbjudan
Svar från Mettle
Thank you for your feedback. We’re sorry for the frustration caused by these sync and payment issues.
While an agent has previously advised on Vanguard and international payments, we’re happy to share that international transfers will be coming in the near future!
We’ll be reaching out to you directly to help resolve the FreeAgent sync issues. You can also reach us anytime via in-app chat or at support@mettle.co.uk.
Good bank account needs to talk to free…
Good bank account needs to talk to free agent a bit better tho
5 augusti 2026
Svar från Mettle
Thanks for sharing your feedback with us. We're pleased that Mettle is meeting your needs. We're always looking to learn from our customers, so please don't hesitate to reach out through in-app chat or at support@mettle.co.uk with any future feedback.
Excellent banking making life easier 👍
30 juli 2026
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Really enjoy using the Mettle app
Really enjoy using the Mettle app. And very pleased that my suggestion to add ‘Stationary’ to the categories has been implemented. I also think there needs to be a catagory for ‘wages’ as I pay myself from this account into my personal account
29 juli 2026
Svar från Mettle
We appreciate you letting us know that the 'Stationary' category has been a useful addition for you. Detailed feedback helps us ensure we are building the right features.
If you have suggestions for future features, such as you had mentioned, please drop us a line at support@mettle.co.uk.
Svar från Mettle
Thanks for sharing your feedback with us. We're pleased that Mettle is meeting your needs.
We're always looking to learn from our customers, so please don't hesitate to reach out through in-app chat or at support@mettle.co.uk with any future feedback.
⭐⭐⭐⭐⭐Outstanding Customer Service.
⭐⭐⭐⭐⭐
Outstanding customer service from Mettle.
After receiving a new iPhone, I found myself locked out of my Mettle account. I spent several days trying to regain access on my own and exchanged a number of emails and live chats with the support team. We arranged over emails to receive a personal phone call from one of their representatives. No account information was given out or asked for. Just security questions that only I would know the answers to.
The adviser patiently talked me through the process of how to get back into the app and although it was quite complex, we worked through it together. Within just a few minutes I was back into the app and everything was up and running again.
Excellent customer service, great communication, and a real willingness to help. Five-star service from start to finish. Thank you, Mettle!
24 juli 2026
Omdöme utan inbjudan
Svar från Mettle
We appreciate you sharing this review. It's awesome to know that you're getting so much value out of our customer support!
We're always building new features, so let us know at support@mettle.co.uk if there's anything else you'd like to see.
These guys at mettle are absolutely…
These guys at mettle are absolutely fantastic, I got scammed by a caller & I couldn’t sleep or eat with worry… mettle managed to reimburse the full amount & kept me up to date with it all!! Truly the best thank you
23 juli 2026
Omdöme utan inbjudan
Svar från Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far.
Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
You are the problem not them, find another bank
Basic bank account fine, but don't expect customer support and if someone auto-enrolls you without your consent expect an inquisition and to be made to feel like the person in the wrong. Seriously they prefer American Fraudster Giants over their own customers.
23 juli 2026
Omdöme utan inbjudan
Svar från Mettle
Hi there, thank you for taking your time to provide your feedback.
I am sorry to hear about your experience with us here at Mettle, we always pride ourselves the best service possible but appreciate this may not always be the case.
If you still need a resolution to your query with us, please don't hesitate to contact us via the in-app chat service or by telephone so we can support you further.
Excellent service
Excellent service in response to a security issue. Very happy with Mettle!
22 juli 2026
Omdöme utan inbjudan
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Svar från Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.